| Customer Care Perspective |
| This group of indicators is for ensuring that customers are given the required a... |
| Indicator |
Description |
| Training per Employee |
This is needed to be assured that employees imbibe the needed skills to make cus... |
| Number of Additional Benefits provided |
Not available in trial report |
| Customer Expectation Meeting Ratio |
Not available in trial report |
| Degree of Offering’s Personalization Ratio |
Not available in trial report | |
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Customer Loyalty Scorecard |
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The dimensions which need to be traced for effectively creating a 'faithful' and...
Created by AKS-Labs |
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| Financial and Process Perspective |
| This class of KPIs is to have the communication systems in place and also to eva... |
| Indicator |
Description |
| Types of Communication Systems |
Value of this KPI depends on the number of groups in which the customer base has... |
| Fall in Customers’ Grievances Redressal |
Not available in trial report |
| ROI Jump |
Not available in trial report |
| Churn Rate Drop |
Not available in trial report | |