Customer Profitability Scorecard | Scorecard Overview Report

This is a Customer Profitability Overview Report, it is one of reports that Balanced Scorecard Designer can generate for Customer Profitability scorecard. With this software you can also design your own KPIs and Balanced Scorecards.

Revenue Collection Perspective
This class of indicators is to 'assess' the various ways which are providing rev...
Indicator	Description
Autonomous revenue surge	The value of this KPI can be calculated using the standard ways like that of 'de...
Cross- Selling climbing index	Not available in trial report
Up-Selling Revenue rise	Not available in trial report
Reference value	Not available in trial report

Average Lifetime Value
This perspective is to obtain the worth of each customer so as to decide the fut...
Indicator	Description
Discount Rate	Certain cost of capital is used to discount the future revenue from customers. T...
Retention Cost	Not available in trial report
Profit margin	Not available in trial report
Period	Not available in trial report

Customer Profitability Scorecard

Assessing Customer Profitability is important to gain an understanding of the fr...

Created by AKS-Labs

Customer Retention Potential
This group of indicators weighs the potential of company in retaining the custom...
Indicator	Description
Number of switch barriers	This is equal to the number of hurdles that the company considers useful in prev...
Retention rate	Not available in trial report
Customer Satisfaction	Not available in trial report
Offers' Attractiveness Index	Not available in trial report

Process Performance Perspective
This category of indicators is to assess the whole process of customer profitabi...
Indicator	Description
Rise in Customer segmentation tuning	This indicator gives the way the management perceives, customer segmentation has...
Customer margins Rise	Not available in trial report
Scaling Customer Impact	Not available in trial report
Customer Lifetime value	Not available in trial report