This is a Customer Value Overview Report, it is one of reports that Balanced Scorecard Designer can generate for Customer Value scorecard. With this software you can also design your own KPIs and Balanced Scorecards.


Factors and Considerations/Analysis perspective
This is to evaluate the customer value on the basis of factors and consideration...
Indicator Description
Number of Dimensions Considered An organization needs to consider several directions before embarking on the fin...
Key Buying Impactors' Spanned Not available in trial report
Number of Benchmarks Used Not available in trial report
Voice of the Customer Ratio Not available in trial report
     
Operational and Benefits Perspective
This is to obtain knowledge about the operations to be carried in the task and t...
Indicator Description
Increase in % retention This KPI helps in knowing the extent to which 'Customer Value' has contributed t...
Number of Techniques used for Analysis Not available in trial report
Drop in Customer Complaints Not available in trial report
Brand Image and Awareness Not available in trial report
Customer Attrition Not available in trial report

 
 

Customer Value Scorecard

 
 

Organizations can formulate an effective strategy for studying and improving the...

Created by AKS-Labs

 
 
Framework Perspective
This group of KPIs enables one to analyze the structure that has been finalized ...
Indicator Description
Customer Intimacy Ratio This is to know the extent to which the organization has been successful in deve...
Quality conformance Fraction Not available in trial report
Customer Value Increment Not available in trial report
Streamlining Index Not available in trial report
     
Performance Evaluation
This group of KPIs is to cross-check the process of building customer value on v...
Indicator Description
Interactive Relationship Index This gives the extent to which the relationship with customers is 'interactive' ...
Customer Assistance Level Not available in trial report
Customer Profitability Jump Not available in trial report
Satisfaction to Value Perceived Improvement Not available in trial report

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