| Service Excellence |
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| Indicator |
Description |
| Customer Satisfaction |
Assessed through surveys of customers via telephone call, email or post. |
| Response Time |
Not available in trial report |
| The call abandon rate |
Not available in trial report |
| Employee Proficiency |
Not available in trial report | |
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Help Desk Balanced Scorecard |
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Help Desk scorecard allows to measure and control performance with scorecard ind...
Created by AKS-Labs |
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| Program Excellence |
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| Indicator |
Description |
| Call Volume |
The number of calls taken by the Help Desk within a certain time period (a day, ... |
| Solution Accuracy |
Not available in trial report |
| Reliability of Predefined Solutions |
Not available in trial report |
| Tracking Accuracy |
Not available in trial report | |