| Financial Perspective |
| This perspective provides an overview of the financial aspects of the hotel. |
| Indicator |
Description |
| Wage Costs as a % of total sales |
It refers to wage cost as a % of total sales of the hotel. |
| Annual operating profit per room |
Not available in trial report |
| Food cost as a % of food sales |
Not available in trial report |
| % increase in labor costs |
Not available in trial report | |
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Hotel Management Balanced Scorecard |
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Managing the day to day activities of a hotel can be facilitated with the help o...
Created by AKS-Labs |
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| Customer Perspective |
| This perspective incorporates KPIs that help in judging the customer perception ... |
| Indicator |
Description |
| Number of positive feedbacks |
It refers to number of positive feedbacks received from the customers (on a scal... |
| Number of complaints received |
Not available in trial report |
| Response rate |
Not available in trial report |
| Frequent customers as a % of total customers |
Not available in trial report | |