| Performance Perspective |
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| Indicator |
Description |
| Communications efficiency |
Communication efficiency dynamics (according to management survey) |
| Production efficiency |
Not available in trial report | |
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| Customer Perspective |
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| Indicator |
Description |
| Customer retention |
The number of customers who make two or more purchases in a period divided by th... |
| Customer satisfaction |
Not available in trial report |
| New customers |
Not available in trial report | |
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| Time Perspective |
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| Indicator |
Description |
| Project time |
Total time of outsourced project divided by the total time of in-house project, ... |
| Problem resolving time |
Not available in trial report | |
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HR Outsourcing |
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Measuring outsourcing performance is an increasingly important area. Implementin...
Created by AKS-Labs |
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| Cost Perspective |
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| Indicator |
Description |
| HR cost |
Outsourced HR cost divided by in-house HR cost, multiplied by 100 |
| Vendor management |
Not available in trial report |
| Total cost reduction |
Not available in trial report | |
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| Employee Perspective |
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| Indicator |
Description |
| Leadership turnover |
The number of managers who have left the vendor divided by the total number of m... |
| Employee turnover |
Not available in trial report |
| Personnel training |
Not available in trial report | |
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| Quality Perspective |
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| Indicator |
Description |
| Defects per unit |
The number of defects divided by the total number of units, multiplied by 100 |
| Defects per Million Opportunities |
Not available in trial report | |