| Human Perspective |
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| Indicator |
Description |
| Managers with advanced degrees |
Number of managers with advanced degrees divided by the number of managers, mul... |
| Annual turnover of staff |
Not available in trial report |
| Leadership index |
Not available in trial report | |
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| Process Perspective |
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| Indicator |
Description |
| PCs per employee |
Number of PCs divided by the number of employees |
| Processing time |
Not available in trial report |
| IT capacity – CPU |
Not available in trial report | |
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| Financial Perspective |
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| Indicator |
Description |
| Revenues per employee |
Annual revenues divided by the number of employees |
| Revenues from new customers |
Not available in trial report |
| Profits from new operations |
Not available in trial report | |
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Intellectual Capital |
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The Intellectual Capital BSC provides good navigational aids that clearly illust...
Created by AKS-Labs |
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| Customer Perspective |
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| Indicator |
Description |
| Customers gained versus lost |
Number of gained customers divided by number of lost customers, multiplied by 1... |
| Sales contacts to sales closed |
Not available in trial report | |
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| Renewal and Development |
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| Indicator |
Description |
| Satisfied employee index |
Number of satisfied employees divided by the number of employees, multiplied by... |
| Training to administrative expense |
Not available in trial report |
| Average age of patents |
Not available in trial report | |
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