| Financial Perspective |
| This perspective includes KPIs which indicate the various expenditure and saving... |
| Indicator |
Description |
| % increase in product training cost |
It refers to the percentage in cost incurred on imparting product training to th... |
| % increase in R & D expenditure |
Not available in trial report |
| Average cost of product KM initiatives |
Not available in trial report |
| % savings in operational cost |
Not available in trial report | |
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Product Knowledge Management |
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To be successful, what is required is to have a complete knowledge of the produc...
Created by AKS-Labs |
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| Customer Perspective |
| This perspective helps in judging the customer perception regarding the prodcut ... |
| Indicator |
Description |
| % reduction in number of customer complaints |
It indicates the % reduction in number of customer complaints received. |
| % increase in number of repeat customers |
Not available in trial report |
| Average customer satisfaction scores |
Not available in trial report |
| % decrease in repairs and replacement cases |
Not available in trial report | |