| Structure Perspective |
| This group of indicators is for evaluating the manner in which SLA has been conf... |
| Indicator |
Description |
| Transparency level |
Value to this KPI can be assigned by looking at the extent to which transparency... |
| Aspects covered |
Not available in trial report |
| ‘Fully documented’ SLAs |
Not available in trial report |
| SLAs with an assigned manager |
Not available in trial report | |
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Service Level Agreement Scorecard |
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BSC (Balanced Scorecard) is a strategy for counting the progress that is being m...
Created by AKS-Labs |
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| Usage Perspective |
| This collectino of metrics will help in gauging the usage in as close manner as ... |
| Indicator |
Description |
| Accountability Index |
This indicator is for knowing how far the agreement has succeeded in increasing ... |
| Functional Aptness |
Not available in trial report |
| Customer Satisfaction |
Not available in trial report |
| Improvement level attained |
Not available in trial report | |