Service Outsourcing Scorecard | Scorecard Overview Report

This is a Service Outsourcing Overview Report, it is one of reports that Balanced Scorecard Designer can generate for Service Outsourcing scorecard. With this software you can also design your own KPIs and Balanced Scorecards.

Operations
It provides an overview of the outsourcing operations of a company.
Indicator	Description
Average team size	It refers to the average number of members in a team.
% of projects completed in time	Not available in trial report
Accuracy of operations	Not available in trial report
% of time allocated for Q.A.	Not available in trial report

Financial Perspective
It provides a financial overview of outsourcing operations of a firm.
Indicator	Description
% increase in operating costs	It refers to the percentage increase in operating costs over last year.
Accounts receivable	Not available in trial report
% increase in revenues	Not available in trial report
% increase in employee's remuneration	Not available in trial report

Service Outsourcing Scorecard

Service outsourcing companies need to be evaluated on their operations to increa...

Created by AKS-Labs

Customer Perspective
This pespective indicates the customer perception about the outsourcing company.
Indicator	Description
Number of clients	Number of clients the outsourcing firm have.
Privacy issues	Not available in trial report
Number of outsourcing activities handled	Not available in trial report
Integration capabilities	Not available in trial report

Education and Growth Perspective
It inlcudes the initiatives taken by the company for to improve the efficiency o...
Indicator	Description
Project related training programs	Number of training programs conducted related to outsourced tasks.
Motivational programs	Not available in trial report
Brainstroming sessions	Not available in trial report
Number of group and team building activities	Not available in trial report