| Employee Perspective |
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| Indicator |
Description |
| Number of Projects Completed |
The number of projects completed divided by the total number of projects, multip... |
| Employee Satisfaction |
Not available in trial report | |
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| External Process Perspective |
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| Indicator |
Description |
| OnTime Supplies |
The amount of cases supplied OnTime divided by the amount of cases ordered, mult... |
| OnTime Value Rate |
Not available in trial report |
| Inbound freight costs |
Not available in trial report |
| Optimal Mode selection |
Not available in trial report | |
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| Customer Perspective |
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| Indicator |
Description |
| Customer Satisfaction |
The number of satisfied customers divided by the total number of surveyed custom... |
| On Time Delivery |
Not available in trial report | |
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TQM |
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Measure and improve performance with TQM indicators and metrics
Created by AKS-Labs |
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| Internal Process Perspective |
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| Indicator |
Description |
| Cycle time |
The total elapsed time to move a unit of work from the beginning to the end of a... |
| Lead Time |
Not available in trial report |
| Rework Hours |
Not available in trial report |
| Capacity |
Not available in trial report | |
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| Financial Perspective |
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| Indicator |
Description |
| Cost of poor quality (COPQ) |
The number of defects per period of time multiplied by the average unit cost to ... |
| Activity Based Costing (ABC) |
Not available in trial report |
| Return on Investment |
Not available in trial report |
| Market Share |
Not available in trial report | |
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