This is a VOIP Overview Report, it is one of reports that Balanced Scorecard Designer can generate for VOIP scorecard. With this software you can also design your own KPIs and Balanced Scorecards.


VOIP Service Efficiency Perspective
This perspective helps in measuring the efficiency level of VOIP service on diff...
Indicator Description
% of Calls with One or More DSQ Event It refers to the % of total calls in which one of more DSQ Events like packet lo...
% of Time Segments when the Call Quality was Inappropriate Not available in trial report
% of Calls with Listening/Conversational Quality less than Desired Not available in trial report
Security Level Score Not available in trial report
     
Network Quality Perspective
This perspective allows the VOIP users to analyze the quality of VOIP network co...
Indicator Description
Connection Success Rate It refers to the % of events when the users are successful in making the VOIP co...
Reduction in Connection Delays Not available in trial report
Network Efficiency Ratio Not available in trial report
Call Setup Time Not available in trial report

 
 

VOIP Scorecard

 
 

VOIP users can make use of the KPIs approach to evaluate the effectiveness of th...

Created by AKS-Labs

 
 
Cost Savings Perspective
This perspective shows the cost savings experienced by the users after the insta...
Indicator Description
% Reduction in Phone Costs It refers to the % reduction in the phone cost after the introduction of VOIP te...
% Reduction in Bandwidth Costs Not available in trial report
% Dip in Personnel Costs used for Handling Call Operations Not available in trial report
% Rise in Savings in Infrastructure and Maintenance Redundancies Not available in trial report
     
Customer Service Perspective
This perspective takes into consideration factors through which level of custome...
Indicator Description
% Reduction in Network Problems Resolution Time It states the % dip in the network problems resolution time experienced by the V...
Number of Associated Features Provided by the VOIP Service Provider Not available in trial report
Service Access Level Not available in trial report
Average Service Response Time Not available in trial report

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