Police Services Balanced Scorecard Metrics Template
The basic aim of Police in any city or community is to improve the security of people and enhance their quality of life through crime prevention and law enforcement. City Management always strives for effectively managing policing activities so they can perform ethically and professionally for the society as a whole. Key Performance Indicators can help in judging police services on various grounds to know how well they are executing their task.
Resource Allocation Perspective can be used to ascertain where’ and ‘how much’ of the budgeted amount is being transferred to. The KPIs, which can be put under this are- expenditure incurred for acquiring and maintaining equipments, cash: non-cash resource ratio, amount spent on training, supplies, materials and uniforms.
Public Satisfaction and Efficacy perspective can be evaluated by measuring the satisfied resident’s percentage, counter terrorism index, % reduction in complaints against police personnel and overall criminal offence clearance rate.
Internal Operations can be measured by using average response time, case resolving success ratio, % decrease in service calls and time spent on skill development and training.
Crime Reduction Perspective can be analyzed by measuring the dips in crime ‘against person’, ‘against property’, ‘youth involved in crimes’; lowering of criminal code violations and % drop in criminal activities during major events.
Police Services Metrics in Excel:
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Download trial version of
Police Services Performance Indicators.
Police Services Estimation Balanced Scoreboard is distributed
as an Excel file. Before purchase you can download a
trial version of the scorecard.
Police Services Estimation Balanced Scoreboard Excel file
contains a dashboard (see screenshots below), help information
section, Balanced Scorecard details.
- Purchase full version of
Police Services Performance Indicators. Immediately after your order will be processed you
will have a link to download Balanced Scorecard (BSC) Excel file and file
in
Balanced Scorecard Designer format.
- Use Police Services scorecard online with BSC Designer Online system. This SaaS solutions provides world-wide access to scorecards with any web-browser.
- It is necessary to start the design of KPIs with analysis of business problems, use Free SWOT Method Guide to perform this analysis. Check Balanced Scorecard Toolkit for scorecard designing instructions,
download Key Risk Indicators (KRI) Toolkit for risk management.
More ideas on using Police Services KPI: Police force of any city area is responsible for maintaining the law and order condition at the place. To make people feel safe and secure is the task entrusted upon the Police workforce. Such a highlighted role played by this group of people leaves for less space to ‘commit mistakes’. Therefore, a seamless conduction is needed to keep the things in place, when the talk is of management of Police Service. One of the methods to ‘make’ and ‘help’ them perform their duties in maximally efficient way is to bring in a ‘performance measurement and management’ strategy called BSC (Balanced Scorecard). This is a way to house the useful and beneficial KPIs (Key Performance Indicators) under categories ‘that matter’ for further consultations and references. One can also use the methodology to bring in the improvements in services offered by these people. By looking into the aspects that count, one can structure the metrics to be put together under various categories. Further, by visiting the value time and again, it is possible to assess the performance of Police force. Also, reasons for drooping progress can be easily and quickly figured. Accordingly, amendments to help Police in serving the residents in a better manner can be introduced.
More useful information for City Service Evaluation:
Business Intelligence (BI) for City - measure performance with Police Services Scorecard for Excel
We have designed Police Services Balanced Scorecard (BSC) in MS
Excel, so now you can measure and control your performance using this popular
business tool. Download
trial
version right now.
Alignment with Balanced Scorecard and KPIs is a great way to control the performance of City.
In comparison to other business performance measure and control methods, alignment with KPI is much more easier to implement and use.
Use Police Services scorecard to align business performance.
Why do I need these metrics?
MS Excel files that we distribute are a
spreadsheets packed with metrics information and the performance
calculation formulas.
It's a real-business information. We
invested in research that involved experts from City Service Estimation industry who elaborated and shared certain metrics.
It's valuable, real-life experience which will help to improve the performance of your business.
I'm sure you understand the importance of measuring and controlling business using correct metrics, so this small investment will return in a great increase in sales.
To get a basic idea about what metrics to use. We learned a lot of business metrics and packed scorecard with the most successful.
To have a sample excel file, which is easy to modify to fit your needs. All Excel formulas are available for copy and change.
To start with measuring business performance. It's important to start with correct metrics, then you will be able to fulfill scorecard.
Police Services Estimation Balanced Scoreboard Screenshots

Metrics for City Service Evaluation. This is the actual scorecard with Police Services Performance Indicators and performance indicators.
The performance indicators include: resource allocation perspective,amount spent on equipments,cash: non-cash resource ratio,amount spent on training, supplies, materials and uniforms,share for facilities and fleet maintenance,public satisfaction and efficacy evaluation perspective,satisfied residents percentage,counter terrorism index,overall criminal offence clearance rate,% reduction in complaints against police personnel,internal operations perspective,average response time,case resolving success ratio,number of training sessions for skill development,% decrease in service calls,crime reduction perspective,dip in crime against person,‘crimes against property’ reduction,lowering of criminal code violations,% drop in criminal activities during major events,% dip in youth involved in crimes.
These indicators can be converted from text into the visualized view with BSC
Designer
strategy map function. Right now you can download trial version of Police Services Performance Indicators or purchase full version of this Balanced Scorecard.
Also, it is possible to import this scorecard into web-based balanced scorecard (BSC) software - BSC Designer Online, so it will be accessible to you and your employees with any web-browser. |
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Some Balanced Scorecard help information that explains how to interpret scorecard.
What scores and weights can be changed. |
Download or purchase Police Services Estimation Balanced ScoreboardRight now you can download a trial version
of Police Services Estimation Balanced Scoreboard or purchase a
full version online. Also, if you are interested you can subscribe to our
e-course that helps a lot with Balanced Scorecard design.
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