Product Knowledge Management Balanced Scorecard Metrics

Every day a new product is launched in the market but the successful ones are those that perfectly suit the requirements of customers. A product matching the requirements of customers can be designed only when sufficient knowledge is available about the product and that knowledge is managed efficiently. KPIs are the financial and non-financial metrics arranged in a balanced scorecard that measures the performance of an organization.

KPIs for product knowledge management are grouped into four perspectives: financial, customer, internal process and innovation perspective.

Financial perspective specifies the financial savings and expenditure due to proper management of product knowledge and contains KPIs like percentage increase in product training cost, percentage increase in R & D expenditure, average cost of product KM initiatives and percentage savings in operational cost.

Customer perspective judges the customer perception and comprises of KPIs like percentage reduction in number of customer complaints, percentage increase in number of repeat customers, average customer satisfaction scores and percentage decrease in repairs and replacement cases.

Internal process perspective includes KPIs such as success rate of new products, number of product knowledge management systems installed, number of new models introduced and percentage reduction in defective products. This perspective judges the performance of internal processes of the company.

The innovation perspective gives details of the innovations and inventions done to improve quality and enhance efficiency. The KPIs for this perspective are number of external knowledge links, number of new projects undertaken, technical training sessions and number of product design sessions.

• Download trial version of Product Knowledge Management Performance Indicators. Product Knowledge Management Evaluation Balanced Scorecard is distributed as an Excel file. Before purchase you can download a trial version of the scorecard. Product Knowledge Management Evaluation Balanced Scorecard Excel file contains a dashboard (see screenshots below), help information section, Balanced Scorecard details.
• Purchase full version of Product Knowledge Management Performance Indicators. Immediately after your order will be processed you will have a link to download Balanced Scorecard Excel file and file in Balanced Scorecard Designer format.
• Check Balanced Scorecard Toolkit for scorecard designing instructions.

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• Balanced Scorecard toolkit. Is a whitepaper where you will learn more about mathematics that stands behind Balanced Scorecard, you will learn basic ideas that will help to design your own scorecard, develop and implement KPI in your business processes.
• Balanced Scorecard fact sheet. The collection of business facts and statistics on Balanced Scorecard.
• Scorecard Design Software. This metric was designed with Balanced Scorecard Designer. This is a great tool for scorecards or KPI building, performance measurement and information sharing.

How to measure Management performance with Product Knowledge Management Scorecard for Excel

We have designed Product Knowledge Management Balanced Scorecard in MS Excel, so now you can measure and control your performance using this popular business tool. Download trial version right now.

Why do I need these metrics?

MS Excel files that we distribute are a spreadsheets packed with metrics information and the performance calculation formulas.

It's a real-business information. We invested in research that involved experts from Management Estimation industry who elaborated and shared certain metrics. It's valuable, real-life experience which will help to improve the performance of your business.

• I'm sure you understand the importance of measuring and controlling business using correct metrics, so this small investment will return in a great increase in sales.

• To get a basic idea about what metrics to use. We learned a lot of business metrics and packed scorecard with the most successful.

• To have a sample excel file, which is easy to modify to fit your needs. All Excel formulas are available for copy and change.

• To start with measuring business performance. It's important to start with correct metrics, then you will be able to fulfill scorecard.

Product Knowledge Management Evaluation Balanced Scorecard Screenshots

Metrics for Management Estimation. This is the actual scorecard with Product Knowledge Management Performance Indicators and performance indicators. The performance indicators include: product knowledge management financial perspective % increase in product training cost % increase in r & d expenditure average cost of product km initiatives % savings in operational cost customer perspective % reduction in number of customer complaints % increase in number of repeat customers average customer satisfaction scores % decrease in repairs and replacement cases internal processes perspective success rate of new product number of product knowledge management systems installed number of new models introduced % reduction in defective products innovation perspective number of external knowledge links number of new projects undertaken technical training sessions number of product design sessions. Right now you can download trial version of Product Knowledge Management Performance Indicators or purchase full version of this Balanced Scorecard.

Some Balanced Scorecard help information that explains how to interpret scorecard. What scores and weights can be changed.

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