Product Outsourcing Balanced Scorecard Metrics
Performance evaluation is of utmost importance to organizations for it involves assessing whether the commitment of financial and physical resources to tasks has been used prudently or not. This evaluation becomes all the more important in a product outsourcing company. This is because it involves paying hefty amounts for getting the tasks done. Moreover, if it is not of the required quality, it may ruin the client organization-s image. Performance evaluation in case of product production outsourcing company can be done on four grounds- Financial, Customer, Internal Processes and Continuous Learning and Training Perspective.
Financial assessment is possible with indicators percentage increase in labor costs, percentage increase in revenues, percentage rise in operating costs and percentage expenditure on research and development. This would help in more wise use of funds.
Customer perspective can be known from percentage of defective products, timely delivery of products, continuous reporting and integration capabilities. This parameter will help in providing more customized solutions to the clients.
Internal processes perspective can be obtained from percentage time decrease in product development, success rate of new products, percentage time allocated for Q.A., quotation supplying time and percentage first-pass products produced. This will help in ensuring that the quality of work done conforms to the standards set.
Continuous learning and training perspective can be had from number of technical training sessions, number of product design sessions, number of focus group sessions and number of safety training programs.
Product Outsourcing Metrics in Excel:
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More useful information for Outsourcing Estimation:
- Related metrics and KPIs for: Tasks Outsourcing, Call Center Outsourcing, Service Outsourcing.
- Customers who viewed this item also viewed: Manufacturing Metrics | Quality Metrics
- Outsourcing best practices articles:
KPI vs. Balanced Scorecard, Design Scorecard with BSC Designer, Performance and control problems in outsourced tasks, Performance and control problems in product production outsourcing, Performance and control problems in service outsourcing companies, Performance and control problems in call center outsourcing.
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How to measure Outsourcing performance with Product Outsourcing Scorecard for Excel
We have designed Product Outsourcing Balanced Scorecard in MS
Excel, so now you can measure and control your performance using this popular
business tool. Download
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Why do I need these metrics?
MS Excel files that we distribute are a
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calculation formulas.
It's a real-business information. We
invested in research that involved experts from Outsourcing Evaluation industry who elaborated and shared certain metrics.
It's valuable, real-life experience which will help to improve the performance of your business.
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Product Outsourcing Estimation Balanced Scoreboard Screenshots

Metrics for Outsourcing Estimation. This is the actual scorecard with Product Outsourcing Performance Indicators and performance indicators.
The performance indicators include: product outsourcing,financial perspective,% increase in labor costs,% expenditure on research and development,% increase in revenues,% rise in operating costs,customer perspective,% defective products,timely delivery of products,continuous reporting,integration capabilities,internal processes perspective,% time decrease in product development,success rate of new products,% time allocated for q.a.,quotation supplying time,% first-pass products produced,continuous learning and training perspective,number of technical training sessions,number of product design sessions,number of focus group sessions,number of safety training programs
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Some Balanced Scorecard help information that explains how to interpret scorecard.
What scores and weights can be changed. |
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