Public Sector Balanced Scorecard Metrics Template
Performance management in Public Sector Organizations was often not accorded the due priority, however with changing times there has been a definitive change in their approach as people have started expecting a lot from these agencies. A vast majority of them have become are more accountable to the government and people they serve than earlier. In such a context the relevance of KPI-s in formulating their performance standards have increased. Broadly KPIs for public sector undertakings can be arranged under four major perspectives namely, financial, internal processes, citizen focus and H.R. and growth.
Financial Perspective talks about the KPIs such as fund management, resource allocation, % increase in return on investment and resource utilization. This perspective provides focus toward effective utilization of funds and resources.
Internal Processes Perspective comprises of KPIs like number of streamlined processes, number of service delivery targets met, instances of repeat services and response accuracy.
Citizen Focus Perspective helps in knowing how well the operations are focused towards the people the organizations is serving. It consists of KPIs like people access, critical error rate, service and product complaints and client satisfaction level.
H.R. and Growth Perspective includes KPIs such as % decrease in staff turnover, training days per member, agent coaching ratio, % increase in training budget and % improvement in employment level.
Public Sector KPI in Excel:
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Download trial version of
Public Sector Measures.
Public Sector Evaluation Balanced Scorecard is distributed
as an Excel file. Before purchase you can download a
trial version of the scorecard.
Public Sector Evaluation Balanced Scorecard Excel file
contains a dashboard (see screenshots below), help information
section, Balanced Scorecard details.
- Purchase full version of
Public Sector Measures. Immediately after your order will be processed you
will have a link to download Balanced Scorecard (BSC) Excel file and file
in
Balanced Scorecard Designer format.
- Use Public Sector scorecard online with BSC Designer Online system. This SaaS solutions provides world-wide access to scorecards with any web-browser.
- It is necessary to start the design of KPIs with analysis of business problems, use Free SWOT Method Guide to perform this analysis. Check Balanced Scorecard Toolkit for scorecard designing instructions,
download Key Risk Indicators (KRI) Toolkit for risk management.
More ideas on using Public Sector KPI: Public Sector organizations are the ones involved in producing and delivering goods ‘for’ and ‘by’ the government. Some of the activities can be- ‘delivering social security’, ‘carrying out urban planning’ and ‘arranging for national defense systems’ etc. Public ownership can be any of the following options- the ones in which taxation brings in the funds, publicly owned corporations (these differ from the previous class in that these enjoy greater financial freedom) and partial outsourcing (for instance, IT service providers). However, the demarcation lines are somewhat blurred as few companies despite being labeled as ‘public companies’ belong more to the private sector as these can offers to general public for selling shares. Hopping on to the management issues of these companies, one feels the need for having a ‘performance measurement and management tool’. BSC (Balanced Scorecard) can serve the purpose of enabling managerial group in counting steps and movements. Ending it all, one can effectively tackle the issue of tracking and monitoring progress of the Public Sector by getting armed with such a tool. Future course of action can be accurately decided by using this solution in case of Public sector firms.
More useful information for Business management Evaluation:
Business Intelligence (BI) for Business - measure performance with Public Sector Scorecard for Excel
We have designed Public Sector Balanced Scorecard (BSC) in MS
Excel, so now you can measure and control your performance using this popular
business tool. Download
trial
version right now.
Alignment with Balanced Scorecard and KPIs is a great way to control the performance of Business.
In comparison to other business performance measure and control methods, alignment with KPI is much more easier to implement and use.
Use Public Sector scorecard to align business performance.
Why do I need these metrics?
MS Excel files that we distribute are a
spreadsheets packed with metrics information and the performance
calculation formulas.
It's a real-business information. We
invested in research that involved experts from Business management Estimation industry who elaborated and shared certain metrics.
It's valuable, real-life experience which will help to improve the performance of your business.
I'm sure you understand the importance of measuring and controlling business using correct metrics, so this small investment will return in a great increase in sales.
To get a basic idea about what metrics to use. We learned a lot of business metrics and packed scorecard with the most successful.
To have a sample excel file, which is easy to modify to fit your needs. All Excel formulas are available for copy and change.
To start with measuring business performance. It's important to start with correct metrics, then you will be able to fulfill scorecard.
Public Sector Evaluation Balanced Scorecard Screenshots

Metrics for Business management Evaluation. This is the actual scorecard with Public Sector Measures and performance indicators.
The performance indicators include: financial perspective,fund management,resource allocation,% increase in return on investment,resource utilization,internal processes perspective,number of streamlined processes,number of service delivery targets met,instances of repeat services,response accuracy,citizen focus perspective,people access,critical error rate,service complaints,client satisfaction level,h.r. and growth perspective,% decrease in staff turnover,training days per member,% increase in training budget,% improvement in employment level.
These indicators can be converted from text into the visualized view with BSC
Designer
strategy map function. Right now you can download trial version of Public Sector Measures or purchase full version of this Balanced Scorecard.
Also, it is possible to import this scorecard into web-based balanced scorecard (BSC) software - BSC Designer Online, so it will be accessible to you and your employees with any web-browser. |
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Some Balanced Scorecard help information that explains how to interpret scorecard.
What scores and weights can be changed. |
Download or purchase Public Sector Evaluation Balanced ScorecardRight now you can download a trial version
of Public Sector Evaluation Balanced Scorecard or purchase a
full version online. Also, if you are interested you can subscribe to our
e-course that helps a lot with Balanced Scorecard design.
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