Excel Template with KPIs for Public Sector Company
Performance management in Public Sector Organizations was often not accorded the due priority, however with changing times there has been a definitive change in their approach as people have started expecting a lot from these agencies.
A vast majority of them have become are more accountable to the government and people they serve than earlier. In such a context the relevance of KPI-s in formulating their performance standards have increased.
Broadly KPIs for public sector undertakings can be arranged under four major perspectives namely, financial, internal processes, citizen focus and H.R. and growth. Financial Perspective talks about the KPIs such as fund management, resource allocation, % increase in return on investment and resource utilization.
This perspective provides focus toward effective utilization of funds and resources.Internal Processes Perspective comprises of KPIs like number of streamlined processes, number of service delivery targets met, instances of repeat services and response accuracy.
Citizen Focus Perspective helps in knowing how well the operations are focused towards the people the organizations is serving. It consists of KPIs like people access, critical error rate, service and product complaints and client satisfaction level.
H.R. and Growth Perspective includes KPIs such as % decrease in staff turnover, training days per member, agent coaching ratio, % increase in training budget and % improvement in employment level.
Why do business professionals choose ready-to-use KPIs?
Read Why do business professionals choose ready-to-use KPIs? to find out the answers to these questions:
- Can a business professional research KPIs on his own?
- How do I avoid typical problems with KPIs?
- Is ready-to-use KPI applicable in my niche?
- Is KPIs' price affordable?
- Can KPIs can be easily integrated in any business environment?
- How can KPIs make the difference to the business?
What are the benefits of Public Sector metric:
- Public sector organizations may not have commercial goals. Yet, they do need financial measures, such as management of funds, resource allocation and utilization.
- It's also recommended to measure such KPIs as service delivery targets or response accuracy when it comes to internal business processes.
- Citizen perspective offers such measures as people access to services, error rate etc.
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More ideas on using Public Sector KPI
Public Sector organizations are the ones involved in producing and delivering goods 'for' and 'by' the government. Some of the activities can be- 'delivering social security', 'carrying out urban planning' and 'arranging for national defense systems' etc.
Public ownership can be any of the following options- the ones in which taxation brings in the funds, publicly owned corporations (these differ from the previous class in that these enjoy greater financial freedom) and partial outsourcing (for instance, IT service providers).
However, the demarcation lines are somewhat blurred as few companies despite being labeled as 'public companies' belong more to the private sector as these can offers to general public for selling shares.
Hopping on to the management issues of these companies, one feels the need for having a 'performance measurement and management tool'. BSC (Balanced Scorecard) can serve the purpose of enabling managerial group in counting steps and movements.
Ending it all, one can effectively tackle the issue of tracking and monitoring progress of the Public Sector by getting armed with such a tool.
Future course of action can be accurately decided by using this solution in case of Public sector firms.
More useful information for Business management Evaluation
Public Sector Evaluation Balanced Scorecard Screenshots
Metrics for Business management Evaluation
This is the actual scorecard with Public Sector Measures and performance indicators.
The performance indicators include: financial perspective, fund management, resource allocation, % increase in return on investment, resource utilization, internal processes perspective, number of streamlined processes, number of service delivery targets met, instances of repeat services, response accuracy, citizen focus perspective, people access, critical error rate, service complaints, client satisfaction level, h.r. and growth perspective, % decrease in staff turnover, training days per member, % increase in training budget, % improvement in employment level.
Download or purchase Public Sector Evaluation Balanced Scorecard
Download a trial version of Public Sector Evaluation Balanced Scorecard or purchase a full version online.