Accounting Firm

Report includes: 1 month(s) 49 day(s), from 22.05.2008 to 10.07.2008

	Name	Start value	End value	Dynamic	Contains
	Accounting Firm	52,2 %	41,01 %	-11,19 %	Financial Perspective (51,7%, 5,81%) Customer Perspective (43,2%, -20,36%) Internal Processes Perspective/Administrative tasks (39%, -11,3%) Wokforce Plans (23,7%, -22,82%)

Graph for Accounting Firm

Data for Accounting Firm

Financial Perspective

	Name	Start value	End value	Dynamic	Parent	Contains
	Financial Perspective	45,88 %	51,69 %	+ 5,81%	Accounting Firm	Indicators Fee revenue Margins Reduced receivables Professional salaries *

Graph for Financial Perspective

Data for Financial Perspective

Fee revenue

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Fee revenue	3,997	4,987	+ 0,99	milliion dollars	Maximize	Financial Perspective

Graph for Fee revenue

Data for Fee revenue

Margins

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Margins	56,6	49,8	-6,8	%	Maximize	Financial Perspective

Graph for Margins

Data for Margins

Reduced receivables

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Reduced receivables	51,5	84	+ 32,5	%	Maximize	Financial Perspective

Graph for Reduced receivables

Data for Reduced receivables

Customer Perspective

	Name	Start value	End value	Dynamic	Parent	Contains
	Customer Perspective	63,56 %	43,2 %	-20,36%	Accounting Firm	Indicators Job turnaround time Client complaints Number of client referrals Number of client contacts per week *

Graph for Customer Perspective

Data for Customer Perspective

Job turnaround time

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Job turnaround time	6,162	12,136	+ 5,974	days	Minimize	Customer Perspective

Graph for Job turnaround time

Data for Job turnaround time

Client complaints

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Client complaints	0,39	0,37	-0,02	%	Maximize	Customer Perspective

Graph for Client complaints

Data for Client complaints

Number of client referrals

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of client referrals	7,065	2,055	-5,01	#	Maximize	Customer Perspective

Graph for Number of client referrals

Data for Number of client referrals

Internal Processes Perspective/Administrative tasks

	Name	Start value	End value	Dynamic	Parent	Contains
	Internal Processes Perspective/Administrative tasks	50,35 %	39,05 %	-11,3%	Accounting Firm	Indicators Utilization rate Bidding estimates New softwares Profitable projects *

Graph for Internal Processes Perspective/Administrative tasks

Data for Internal Processes Perspective/Administrative tasks

Utilization rate

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Utilization rate	90,95	87,95	-3	%	Maximize	Internal Processes Perspective/Administrative tasks

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Data for Utilization rate

Bidding estimates

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Bidding estimates	58,2	40,5	-17,7	%	Maximize	Internal Processes Perspective/Administrative tasks

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Data for Bidding estimates

New softwares

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	New softwares	35,6	19,8	-15,8	#	Maximize	Internal Processes Perspective/Administrative tasks

Graph for New softwares

Data for New softwares

Wokforce Plans

	Name	Start value	End value	Dynamic	Parent	Contains
	Wokforce Plans	46,51 %	23,69 %	-22,82%	Accounting Firm	Indicators Reduction in attrition Reduced administration hours Reduced overheads Training hours *

Graph for Wokforce Plans

Data for Wokforce Plans

Reduction in attrition

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Reduction in attrition	36,8	37,4	+ 0,6	%	Maximize	Wokforce Plans

Graph for Reduction in attrition

Data for Reduction in attrition

Reduced administration hours

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Reduced administration hours	47,2	12,5	-34,7	%	Maximize	Wokforce Plans

Graph for Reduced administration hours

Data for Reduced administration hours

Reduced overheads

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Reduced overheads	72,5	86,7	+ 14,2	%	Maximize	Wokforce Plans

Graph for Reduced overheads

Data for Reduced overheads

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