Airline Ticketing and Reservation

Report includes: 1 month(s) 49 day(s), from 14.05.2008 to 02.07.2008

Name

Start value

End value

Dynamic

Contains

Airline Ticketing and Reservation

47,95 %

52,83 %

+ 4,88 %

Financial Perspective	(21,6%, -13,41%)
Customer Perspective	(64%, 13,72%)
Tickets sold	(63,7%, -3,08%)
Internal Processes	(72%, 27,02%)

Graph for Airline Ticketing and Reservation

Data for Airline Ticketing and Reservation

Dates	Value
14.05.2008	47,95
21.05.2008	40,79
28.05.2008	57,19
04.06.2008	47,58
11.06.2008	34,82
18.06.2008	59,34
25.06.2008	48,46
02.07.2008	52,83

Financial Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Financial Perspective

34,98 %

21,57 %

-13,41%

Airline Ticketing and Reservation

Indicators

% of domestic ticketing revenue

% refunded due to cancelled tickets

Compensation to ticket agent

Ticket cancellation charges *

* - Information for this metric is limited in sample report Description This perspective helps in analyzing the financial performance of ticketing operations of the airlines.

Graph for Financial Perspective

Data for Financial Perspective

Dates	Value	Weight
14.05.2008	34,98	3
21.05.2008	44,35	3
28.05.2008	53,61	3
04.06.2008	46,15	3
11.06.2008	49,02	3
18.06.2008	30,99	3
25.06.2008	30,82	3
02.07.2008	21,57	3

% of domestic ticketing revenue

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% of domestic ticketing revenue	45,55	39,325	-6,225	%	Maximize	Financial Perspective

Description % of ticketing revenue earned by the airlines by flying to domestic destinations.

Graph for % of domestic ticketing revenue

Data for % of domestic ticketing revenue

Dates	Weight	Min	Max	Value
14.05.2008	3	25	100	45,55
21.05.2008	3	25	100	58,075
28.05.2008	3	25	100	69,25
04.06.2008	3	25	100	77,275
11.06.2008	3	25	100	43,675
18.06.2008	3	25	100	51,55
25.06.2008	3	25	100	34,675
02.07.2008	3	25	100	39,325

% refunded due to cancelled tickets

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% refunded due to cancelled tickets	12,64	15,48	+ 2,84	%	Minimize	Financial Perspective

Description Percentage of revenue refunded by the airlines in the event of cancellation of tickets.

Graph for % refunded due to cancelled tickets

Data for % refunded due to cancelled tickets

Dates	Weight	Min	Max	Value
14.05.2008	2	0	40	12,64
21.05.2008	2	0	40	27,96
28.05.2008	2	0	40	0,56
04.06.2008	2	0	40	39,24
11.06.2008	2	0	40	36,48
18.06.2008	2	0	40	37,84
25.06.2008	2	0	40	31,12
02.07.2008	2	0	40	15,48

Compensation to ticket agent

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Compensation to ticket agent	38660	48800	+1,014E004	$	Minimize	Financial Perspective

Description Annual compensation paid by the airlines and travel companies to each ticket agent.

Graph for Compensation to ticket agent

Data for Compensation to ticket agent

Dates	Weight	Min	Max	Value
14.05.2008	3	20000	50000	38660
21.05.2008	3	20000	50000	40940
28.05.2008	3	20000	50000	37490
04.06.2008	3	20000	50000	41660
11.06.2008	3	20000	50000	29510
18.06.2008	3	20000	50000	37370
25.06.2008	3	20000	50000	38330
02.07.2008	3	20000	50000	48800

Customer Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Customer Perspective

50,33 %

64,05 %

+ 13,72%

Airline Ticketing and Reservation

Indicators

Refund period

Reservation changing charges

Charges for seat preference

Lap-riding child-fare *

* - Information for this metric is limited in sample report Description It indicates the parameters on which a customer judges the ticketing and reservation operations.

Graph for Customer Perspective

Data for Customer Perspective

Dates	Value	Weight
14.05.2008	50,33	3
21.05.2008	28,83	3
28.05.2008	66,49	3
04.06.2008	30,49	3
11.06.2008	16,29	3
18.06.2008	74,94	3
25.06.2008	64,99	3
02.07.2008	64,05	3

Refund period

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Refund period	7,909	22,315	+ 14,41	days	Minimize	Customer Perspective

Description Number of days in which the amount of ticket is refunded by the airlines from the day off take-off.

Graph for Refund period

Data for Refund period

Dates	Weight	Min	Max	Value
14.05.2008	3	1	50	7,909
21.05.2008	3	1	50	21,139
28.05.2008	3	1	50	4,773
04.06.2008	3	1	50	31,723
11.06.2008	3	1	50	45,198
18.06.2008	3	1	50	13,25
25.06.2008	3	1	50	42,65
02.07.2008	3	1	50	22,315

Reservation changing charges

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Reservation changing charges	226,4	162,4	-64	$	Minimize	Customer Perspective

Description Charges taken by airlines for making an alteration in the tickets already reserved.

Graph for Reservation changing charges

Data for Reservation changing charges

Dates	Weight	Min	Max	Value
14.05.2008	3	50	250	226,4
21.05.2008	3	50	250	248
28.05.2008	3	50	250	147,2
04.06.2008	3	50	250	245,2
11.06.2008	3	50	250	213,8
18.06.2008	3	50	250	52
25.06.2008	3	50	250	67,4
02.07.2008	3	50	250	162,4

Charges for seat preference

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Charges for seat preference	6,645	13,995	+ 7,35	$	Minimize	Customer Perspective

Description The amount charged by the airlines for seat preference i.e., seats with more legroom, exit row seats.

Graph for Charges for seat preference

Data for Charges for seat preference

Dates	Weight	Min	Max	Value
14.05.2008	2	5	40	6,645
21.05.2008	2	5	40	25,02
28.05.2008	2	5	40	27,645
04.06.2008	2	5	40	16,76
11.06.2008	2	5	40	35,345
18.06.2008	2	5	40	34,645
25.06.2008	2	5	40	9,06
02.07.2008	2	5	40	13,995

Tickets sold

Name

Start value

End value

Dynamic

Parent

Contains

Tickets sold

66,78 %

63,7 %

-3,08%

Airline Ticketing and Reservation

Indicators

Percentage of tickets sold on airline's official website

Percentage of Tickets sold through travel agents

Percentage of Tickets sold on airport counter

Percentage of Tickets booked over telephone *

* - Information for this metric is limited in sample report Description It indicates the various ways through which airlines sold their tickets to the customers.

Graph for Tickets sold

Data for Tickets sold

Dates	Value	Weight
14.05.2008	66,78	2
21.05.2008	61,24	2
28.05.2008	59,4	2
04.06.2008	69,02	2
11.06.2008	45,66	2
18.06.2008	66,96	2
25.06.2008	44,98	2
02.07.2008	63,7	2

Percentage of tickets sold on airline's official website

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Percentage of tickets sold on airline's official website	40,2	50,2	+ 10	%	Maximize	Tickets sold

Description Percentage of tickets sold by the airlines through online website.

Graph for Percentage of tickets sold on airline's official website

Data for Percentage of tickets sold on airline's official website

Dates	Weight	Min	Max	Value
14.05.2008	2	0	100	40,2
21.05.2008	2	0	100	41,8
28.05.2008	2	0	100	8,6
04.06.2008	2	0	100	85,5
11.06.2008	2	0	100	46,9
18.06.2008	2	0	100	83
25.06.2008	2	0	100	56,4
02.07.2008	2	0	100	50,2

Percentage of Tickets sold through travel agents

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Percentage of Tickets sold through travel agents	84,1	85,3	+ 1,2	%	Maximize	Tickets sold

Description % of total tickets sold by travel agencies.

Graph for Percentage of Tickets sold through travel agents

Data for Percentage of Tickets sold through travel agents

Dates	Weight	Min	Max	Value
14.05.2008	4	0	100	84,1
21.05.2008	4	0	100	65,4
28.05.2008	4	0	100	87,9
04.06.2008	4	0	100	84,8
11.06.2008	4	0	100	50,4
18.06.2008	4	0	100	92,2
25.06.2008	4	0	100	42,9
02.07.2008	4	0	100	85,3

Percentage of Tickets sold on airport counter

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Percentage of Tickets sold on airport counter	80,5	62,3	-18,2	Score	Maximize	Tickets sold

Description % of total airline tickets sold on the airport counter.

Graph for Percentage of Tickets sold on airport counter

Data for Percentage of Tickets sold on airport counter

Dates	Weight	Min	Max	Value
14.05.2008	2	0	100	80,5
21.05.2008	2	0	100	86,6
28.05.2008	2	0	100	58,8
04.06.2008	2	0	100	20,5
11.06.2008	2	0	100	4,9
18.06.2008	2	0	100	7,4
25.06.2008	2	0	100	42,6
02.07.2008	2	0	100	62,3

Internal Processes

Name

Start value

End value

Dynamic

Parent

Contains

Internal Processes

45,02 %

72,04 %

+ 27,02%

Airline Ticketing and Reservation

Indicators

Ticketing errors

Customer care services

Air ticketing training

Data security measures implemented *

* - Information for this metric is limited in sample report Description It takes care of the various internal processes of the airlines with regard to ticketing and reservation.

Graph for Internal Processes

Data for Internal Processes

Dates	Value	Weight
14.05.2008	45,02	2
21.05.2008	32,96	2
28.05.2008	46,42	2
04.06.2008	53,94	2
11.06.2008	30,49	2
18.06.2008	70,83	2
25.06.2008	53,63	2
02.07.2008	72,04	2

Ticketing errors

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Ticketing errors	1,2	5,79	+ 4,59	#	Minimize	Internal Processes

Description No. of ticketing errors (like misprinting ) per 100 tickets sold.

Graph for Ticketing errors

Data for Ticketing errors

Dates	Weight	Min	Max	Value
14.05.2008	2	0	15	1,2
21.05.2008	2	0	15	14,265
28.05.2008	2	0	15	14,085
04.06.2008	2	0	15	5,4
11.06.2008	2	0	15	10,755
18.06.2008	2	0	15	4,56
25.06.2008	2	0	15	2,94
02.07.2008	2	0	15	5,79

Customer care services

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Customer care services	5,69	15,47	+ 9,78	#	Maximize	Internal Processes

Description It indicates the number of services provided by customer care centers e.g. assistancce with flight passes, online bookings, technical issues, current flight status, etc.

Graph for Customer care services

Data for Customer care services

Dates	Weight	Min	Max	Value
14.05.2008	3	5	20	5,69
21.05.2008	3	5	20	10,115
28.05.2008	3	5	20	9,68
04.06.2008	3	5	20	13,685
11.06.2008	3	5	20	16,295
18.06.2008	3	5	20	19,865
25.06.2008	3	5	20	8,255
02.07.2008	3	5	20	15,47

Air ticketing training

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Air ticketing training	4,836	4,24	-0,596	weeks	Maximize	Internal Processes

Description Number of weeks of training provided to ticket agents by the airlines for understanding air travel information and reservation system.

Graph for Air ticketing training

Data for Air ticketing training

Dates	Weight	Min	Max	Value
14.05.2008	2	1	5	4,836
21.05.2008	2	1	5	2,056
28.05.2008	2	1	5	3,812
04.06.2008	2	1	5	1,752
11.06.2008	2	1	5	1,172
18.06.2008	2	1	5	3,16
25.06.2008	2	1	5	4,268
02.07.2008	2	1	5	4,24

Created by: AKS-Labs
Report created with Balanced Scorecard Designer at 06.06.2008 19:49:25