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Car Renting

Report includes: 1 month(s) 49 day(s), from 23.09.2008 to 11.11.2008

Name

Start value

End value

Dynamic

Contains

Car Renting

54,27 %

43,87 %

-10,4 %

Financial Perspective	(58,7%, 16,64%)
Customer Perspective	(49,1%, 1,99%)
Internal Processes Perspective	(28,5%, -56,32%)
Growth perspective	(29,2%, -23,61%)

Graph for Car Renting

Data for Car Renting

Dates	Value
23.09.2008	54,27
30.09.2008	44,01
07.10.2008	63
14.10.2008	48,7
21.10.2008	54,8
28.10.2008	48,93
04.11.2008	60,35
11.11.2008	43,87

Financial Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Financial Perspective

42,07 %

58,71 %

+ 16,64%

Car Renting

Indicators

% Increase in Car Rental Rates

Percentage increase in Revenues

Weekly Car Rental Rates

Daily Car Rental Rates *

* - Information for this metric is limited in sample report Description This ensures that financial motives are not obscured by th non-financial ones.

Graph for Financial Perspective

Data for Financial Perspective

Dates	Value	Weight
23.09.2008	42,07	3
30.09.2008	28,13	3
07.10.2008	58,71	3
14.10.2008	51,44	3
21.10.2008	41,95	3
28.10.2008	69,69	3
04.11.2008	62,49	3
11.11.2008	58,71	3

% Increase in Car Rental Rates

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% Increase in Car Rental Rates	45,36	49,36	+ 4	%	Maximize	Financial Perspective

Description % increase in car rental rates over the past 3 years.

Graph for % Increase in Car Rental Rates

Data for % Increase in Car Rental Rates

Dates	Weight	Min	Max	Value
23.09.2008	2	20	60	45,36
30.09.2008	2	20	60	26,28
07.10.2008	2	20	60	35,84
14.10.2008	2	20	60	41,68
21.10.2008	2	20	60	37,56
28.10.2008	2	20	60	26,6
04.11.2008	2	20	60	25,56
11.11.2008	2	20	60	49,36

Percentage increase in Revenues

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Percentage increase in Revenues	97,35	81,36	-15,99	%	Maximize	Financial Perspective

Description Percentage increase in revenues achieved by the company in the car renting business over the last year.

Graph for Percentage increase in Revenues

Data for Percentage increase in Revenues

Dates	Weight	Min	Max	Value
23.09.2008	2	20	150	97,35
30.09.2008	2	20	150	139,73
07.10.2008	2	20	150	124,91
14.10.2008	2	20	150	82,27
21.10.2008	2	20	150	49,38
28.10.2008	2	20	150	149,48
04.11.2008	2	20	150	113,47
11.11.2008	2	20	150	81,36

Weekly Car Rental Rates

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Weekly Car Rental Rates	465,5	795,5	+ 330	$	Maximize	Financial Perspective

Description It refers to weekly car rental rates charged by the car renting companies from their customers depending upon models and size of the car i.e., full size, mid-sized.

Graph for Weekly Car Rental Rates

Data for Weekly Car Rental Rates

Dates	Weight	Min	Max	Value
23.09.2008	3	350	2000	465,5
30.09.2008	3	350	2000	566,15
07.10.2008	3	350	2000	1374,65
14.10.2008	3	350	2000	978,65
21.10.2008	3	350	2000	1805,3
28.10.2008	3	350	2000	1937,3
04.11.2008	3	350	2000	1564,4
11.11.2008	3	350	2000	795,5

Customer Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Customer Perspective

47,09 %

49,08 %

+ 1,99%

Car Renting

Indicators

Number of Booking Channels

Driver Availability

Vehicle Availability Index

Number of instances of accidents *

* - Information for this metric is limited in sample report Description This perspective takes into consideration the indicators that helps in judging the Customer's perception regarding the car renting company.

Graph for Customer Perspective

Data for Customer Perspective

Dates	Value	Weight
23.09.2008	47,09	3
30.09.2008	32,95	3
07.10.2008	70,41	3
14.10.2008	60,21	3
21.10.2008	93,04	3
28.10.2008	45,25	3
04.11.2008	43,02	3
11.11.2008	49,08	3

Number of Booking Channels

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of Booking Channels	6,33	4,535	-1,795	#	Maximize	Customer Perspective

Description This will take care of the ease in terms of booking provided to customers.

Graph for Number of Booking Channels

Data for Number of Booking Channels

Dates	Weight	Min	Max	Value
23.09.2008	3	2	7	6,33
30.09.2008	3	2	7	3,785
07.10.2008	3	2	7	5,095
14.10.2008	3	2	7	6,47
21.10.2008	3	2	7	6,985
28.10.2008	3	2	7	6,335
04.11.2008	3	2	7	6,23
11.11.2008	3	2	7	4,535

Driver Availability

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Driver Availability	8,65	2,827	-5,823	Score	Maximize	Customer Perspective

Description This indicator describes the availability of drivers that should be enough to prevent refusals (on a scale of 1 to 10).

Graph for Driver Availability

Data for Driver Availability

Dates	Weight	Min	Max	Value
23.09.2008	2	1	10	8,65
30.09.2008	2	1	10	2,809
07.10.2008	2	1	10	5,5
14.10.2008	2	1	10	8,083
21.10.2008	2	1	10	8,452
28.10.2008	2	1	10	5,383
04.11.2008	2	1	10	5,23
11.11.2008	2	1	10	2,827

Vehicle Availability Index

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Vehicle Availability Index	71,83	96,31	+ 24,48	%	Maximize	Customer Perspective

Description This gives the extent to which the type of vehicle demanded is there or not.

Graph for Vehicle Availability Index

Data for Vehicle Availability Index

Dates	Weight	Min	Max	Value
23.09.2008	3	70	100	71,83
30.09.2008	3	70	100	72,4
07.10.2008	3	70	100	95,44
14.10.2008	3	70	100	86,41
21.10.2008	3	70	100	99,13
28.10.2008	3	70	100	73,06
04.11.2008	3	70	100	72,16
11.11.2008	3	70	100	96,31

Internal Processes Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Internal Processes Perspective

84,83 %

28,51 %

-56,32%

Car Renting

Indicators

Average time for Booking

% Reductions in Breakdowns

Frequency of Servicing

Number of cars *

* - Information for this metric is limited in sample report Description This Perspective takes into consideration KPIs that provide a holistic view and helps in judging the internal processes of a car renting business.

Graph for Internal Processes Perspective

Data for Internal Processes Perspective

Dates	Value	Weight
23.09.2008	84,83	2
30.09.2008	50,98	2
07.10.2008	49,68	2
14.10.2008	42,32	2
21.10.2008	47,02	2
28.10.2008	25,85	2
04.11.2008	73,36	2
11.11.2008	28,51	2

Average time for Booking

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Average time for Booking	4,912	12,92	+ 8,008	minutes	Minimize	Internal Processes Perspective

Description Average time taken by the company in catering to customer car renting needs.This gives an indication of the efficiency of process.

Graph for Average time for Booking

Data for Average time for Booking

Dates	Weight	Min	Max	Value
23.09.2008	3	2	15	4,912
30.09.2008	3	2	15	4,418
07.10.2008	3	2	15	14,675
14.10.2008	3	2	15	12,998
21.10.2008	3	2	15	4,431
28.10.2008	3	2	15	13,609
04.11.2008	3	2	15	2,273
11.11.2008	3	2	15	12,92

% Reductions in Breakdowns

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% Reductions in Breakdowns	1,25	44,15	+ 42,9	%	Minimize	Internal Processes Perspective

Description It refers to % reduction in number of breakdowns encountered in the last year or so. This is an indication of the condition of Vehicles.

Graph for % Reductions in Breakdowns

Data for % Reductions in Breakdowns

Dates	Weight	Min	Max	Value
23.09.2008	3	0	50	1,25
30.09.2008	3	0	50	33,6
07.10.2008	3	0	50	5,15
14.10.2008	3	0	50	21
21.10.2008	3	0	50	45,25
28.10.2008	3	0	50	30,5
04.11.2008	3	0	50	34,85
11.11.2008	3	0	50	44,15

Frequency of Servicing

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Frequency of Servicing	6,742	3,844	-2,898	Score	Maximize	Internal Processes Perspective

Description This goes into taking care that condition of Vehicles is taken care of by timely repair and services (on a scale of 1 to 10).

Graph for Frequency of Servicing

Data for Frequency of Servicing

Dates	Weight	Min	Max	Value
23.09.2008	2	1	10	6,742
30.09.2008	2	1	10	2,269
07.10.2008	2	1	10	6,067
14.10.2008	2	1	10	7,948
21.10.2008	2	1	10	4,78
28.10.2008	2	1	10	4,618
04.11.2008	2	1	10	9,937
11.11.2008	2	1	10	3,844

Growth perspective

Name

Start value

End value

Dynamic

Parent

Contains

Growth perspective

52,79 %

29,18 %

-23,61%

Car Renting

Indicators

Growth Index

Percentage increase in fleet

Customer base Expansion Index

Number of Reference Partners *

* - Information for this metric is limited in sample report Description Growth perpective helps in judging the growth aspect of a car renting business on various parameters.

Graph for Growth perspective

Data for Growth perspective

Dates	Value	Weight
23.09.2008	52,79	2
30.09.2008	77,47	2
07.10.2008	71,62	2
14.10.2008	33,69	2
21.10.2008	24,5	2
28.10.2008	46,37	2
04.11.2008	70,11	2
11.11.2008	29,18	2

Growth Index

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Growth Index	0,6946	0,475	-0,22	Score	Maximize	Growth perspective

Description This shows the pace at which the operations are expanding.

Graph for Growth Index

Data for Growth Index

Dates	Weight	Min	Max	Value
23.09.2008	2	0,4	1	0,6946
30.09.2008	2	0,4	1	0,9568
07.10.2008	2	0,4	1	0,8542
14.10.2008	2	0,4	1	0,5344
21.10.2008	2	0,4	1	0,4108
28.10.2008	2	0,4	1	0,8014
04.11.2008	2	0,4	1	0,8002
11.11.2008	2	0,4	1	0,475

Percentage increase in fleet

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Percentage increase in fleet	38,128	8,41	-29,72	%	Maximize	Growth perspective

Description It refers to percentage increase in the number of cars added to the fleet of the car renting business over the last year.

Graph for Percentage increase in fleet

Data for Percentage increase in fleet

Dates	Weight	Min	Max	Value
23.09.2008	2	1	40	38,128
30.09.2008	2	1	40	34,969
07.10.2008	2	1	40	7,903
14.10.2008	2	1	40	22,528
21.10.2008	2	1	40	8,917
28.10.2008	2	1	40	19,876
04.11.2008	2	1	40	34,618
11.11.2008	2	1	40	8,41

Customer base Expansion Index

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Customer base Expansion Index	15,31	48,16	+ 32,85	%	Maximize	Growth perspective

Description It refers to rate at which customer base of a car renting business is expanding.

Graph for Customer base Expansion Index

Data for Customer base Expansion Index

Dates	Weight	Min	Max	Value
23.09.2008	3	10	100	15,31
30.09.2008	3	10	100	98,38
07.10.2008	3	10	100	97,48
14.10.2008	3	10	100	50,68
21.10.2008	3	10	100	18,19
28.10.2008	3	10	100	59,23
04.11.2008	3	10	100	81,1
11.11.2008	3	10	100	48,16

Created by: AKS- Labs
Report created with Balanced Scorecard Designer at 16.10.2008 18:23:02