Content management

Report includes: 1 month(s) 49 day(s), from 12.06.2008 to 31.07.2008

	Name	Start value	End value	Dynamic	Contains
	Content management	54,75 %	47,83 %	-6,92 %	Financial Perspective (36,8%, -25,47%) Customer Perspective (37%, 6,1%) Internal Processes Perspective (64,6%, -8,08%) Education and Growth Perspective (50%, 9,61%)

Graph for Content management

Data for Content management

Financial Perspective

	Name	Start value	End value	Dynamic	Parent	Contains
	Financial Perspective	62,31 %	36,84 %	-25,47%	Content management	Indicators Cost of Enterprise content management systems % Increase in Revenues % increase in Employee training cost % decrease in operational cost *

Graph for Financial Perspective

Data for Financial Perspective

Cost of Enterprise content management systems

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Cost of Enterprise content management systems	11395	23815	+1,242E004	$	Minimize	Financial Perspective

Graph for Cost of Enterprise content management systems

Data for Cost of Enterprise content management systems

% Increase in Revenues

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% Increase in Revenues	42,8	63,7	+ 20,9	%	Maximize	Financial Perspective

Graph for % Increase in Revenues

Data for % Increase in Revenues

% increase in Employee training cost

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% increase in Employee training cost	71,4	8,4	-63	%	Maximize	Financial Perspective

Graph for % increase in Employee training cost

Data for % increase in Employee training cost

Customer Perspective

	Name	Start value	End value	Dynamic	Parent	Contains
	Customer Perspective	30,86 %	36,96 %	+ 6,1%	Content management	Indicators Incidents resolved % reduction in file request time Number of customer complaints Number of content management specialists *

Graph for Customer Perspective

Data for Customer Perspective

Incidents resolved

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Incidents resolved	71,02	63,76	-7,26	%	Maximize	Customer Perspective

Graph for Incidents resolved

Data for Incidents resolved

% reduction in file request time

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% reduction in file request time	17,1	5,8	-11,3	%	Maximize	Customer Perspective

Graph for % reduction in file request time

Data for % reduction in file request time

Number of customer complaints

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of customer complaints	8,272	3,394	-4,878	Score	Minimize	Customer Perspective

Graph for Number of customer complaints

Data for Number of customer complaints

Internal Processes Perspective

	Name	Start value	End value	Dynamic	Parent	Contains
	Internal Processes Perspective	72,72 %	64,64 %	-8,08%	Content management	Indicators New technology installed Total spam control % Paperwork reduction % error reduction *

Graph for Internal Processes Perspective

Data for Internal Processes Perspective

New technology installed

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	New technology installed	9,586	2,818	-6,768	Score	Maximize	Internal Processes Perspective

Graph for New technology installed

Data for New technology installed

Total spam control

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Total spam control	17,8	88,3	+ 70,5	%	Maximize	Internal Processes Perspective

Graph for Total spam control

Data for Total spam control

% Paperwork reduction

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% Paperwork reduction	92,8	97,7	+ 4,9	%	Maximize	Internal Processes Perspective

Graph for % Paperwork reduction

Data for % Paperwork reduction

Education and Growth Perspective

	Name	Start value	End value	Dynamic	Parent	Contains
	Education and Growth Perspective	40,34 %	49,95 %	+ 9,61%	Content management	Indicators Training sessions % of employees with ID & password Number of continuous learning sessions held for top management Number of inter-group coordinations *

Graph for Education and Growth Perspective

Data for Education and Growth Perspective

Training sessions

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Training sessions	3,538	4,762	+ 1,224	#	Maximize	Education and Growth Perspective

Graph for Training sessions

Data for Training sessions

% of employees with ID & password

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% of employees with ID & password	74,98	95,14	+ 20,16	%	Maximize	Education and Growth Perspective

Graph for % of employees with ID & password

Data for % of employees with ID & password

Number of continuous learning sessions held for top management

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of continuous learning sessions held for top management	5,932	6,094	+ 0,162	#	Maximize	Education and Growth Perspective

Graph for Number of continuous learning sessions held for top management

Data for Number of continuous learning sessions held for top management

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