This is a Credit Card Processing Balanced Scorecard Report, it is one of reports that Balanced Scorecard Designer can generate for Credit Card Processing scorecard. With this software you can also design your own KPIs, Balanced Scorecards and metrics.


Credit Card Processing

Report includes: 1 month(s) 49 day(s), from 22.06.2008 to 10.08.2008

  Name Start value End value Dynamic Contains
Root Credit Card Processing 48,82 % 47,03 % -1,79 %
Credit risk(67%, -4,74%Down)
Types of payments(21,7%, -14,27%Down)
Service quality(54,6%, -2,98%Down)
Cost(54,9%, 37,59%Up)
Transaction Fees(31,7%, -34,64%Down)

Graph for Credit Card Processing

Graph for Credit Card Processing

Data for Credit Card Processing

DatesValue
22.06.200848,82
29.06.200843,46
06.07.200844,67
13.07.200855,31
20.07.200836,9
27.07.200830,47
03.08.200851,97
10.08.200847,03

Credit risk

  Name Start value End value Dynamic Parent Contains
Root Credit risk 71,78 % 67,04 % -4,74% Credit Card Processing
Indicators
Expected Loss
Probability of Default
Expected Exposure
Loss Given Default *
* - Information for this metric is limited in sample report

Graph for Credit risk

Graph for Credit risk

Data for Credit risk

DatesValueWeight
22.06.200871,782
29.06.200827,362
06.07.200850,422
13.07.200864,912
20.07.200837,962
27.07.200824,212
03.08.200844,932
10.08.200867,042

Expected Loss

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Expected Loss 72,73 73,045 + 0,315 USD*1000 Minimize Credit risk
Description The expected value over some specified horizon of portfolio losses due to default

Graph for Expected Loss

Graph for Expected Loss

Data for Expected Loss

DatesWeightMinMaxValue
22.06.20084708572,73
29.06.20084708577,905
06.07.20084708580,14
13.07.20084708574,635
20.07.20084708584,235
27.07.20084708583,635
03.08.20084708581,91
10.08.20084708573,045

Probability of Default

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Probability of Default 3,94 4,668 + 0,728 % Minimize Credit risk
Description The risk estimation that the counterparty will default on its obligation over the specified horizon

Graph for Probability of Default

Graph for Probability of Default

Data for Probability of Default

DatesWeightMinMaxValue
22.06.20083373,94
29.06.20083376,8
06.07.20083375,52
13.07.20083375,004
20.07.20083373,496
27.07.20083374,976
03.08.20083374,364
10.08.20083374,668

Expected Exposure

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Expected Exposure 88,955 85,49 -3,465 USD*1000 Minimize Credit risk
Description Expected value of the probability distribution for replacement cost at a specified point in the future.

Graph for Expected Exposure

Graph for Expected Exposure

Data for Expected Exposure

DatesWeightMinMaxValue
22.06.20082809588,955
29.06.20082809591,085
06.07.20082809581,32
13.07.20082809585,685
20.07.20082809589,75
27.07.20082809591,01
03.08.20082809583,24
10.08.20082809585,49

Types of payments

  Name Start value End value Dynamic Parent Contains
Root Types of payments 36 % 21,73 % -14,27% Credit Card Processing
Indicators
Web portal
Mobile device
Post mail/ Phone order
Retail store *
* - Information for this metric is limited in sample report

Graph for Types of payments

Graph for Types of payments

Data for Types of payments

DatesValueWeight
22.06.2008361
29.06.200832,431
06.07.200833,491
13.07.200847,21
20.07.200861,041
27.07.200829,251
03.08.200865,191
10.08.200821,731

Web portal

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Web portal 46,06 47,72 + 1,66 % Maximize Types of payments
Description Number of payments processed through the web portal divided by the total number of payments, multiplied by 100

Graph for Web portal

Graph for Web portal

Data for Web portal

DatesWeightMinMaxValue
22.06.20083456546,06
29.06.20083456548,76
06.07.20083456546,52
13.07.20083456556,32
20.07.20083456552,7
27.07.20083456548,74
03.08.20083456551,86
10.08.20083456547,72

Mobile device

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Mobile device 22,495 17,14 -5,355 % Maximize Types of payments
Description Number of payments processed through a mobile device divided by the total number of payments, multiplied by 100

Graph for Mobile device

Graph for Mobile device

Data for Mobile device

DatesWeightMinMaxValue
22.06.20083102522,495
29.06.20083102518,295
06.07.20083102517,92
13.07.20083102516,285
20.07.20083102524,67
27.07.20083102519,93
03.08.20083102519,015
10.08.20083102517,14

Post mail/ Phone order

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Post mail/ Phone order 24,46 24,44 -0,02 % Minimize Types of payments
Description Number of payments processed through post mail or phone order divided by the total number of payments, multiplied by 100

Graph for Post mail/ Phone order

Graph for Post mail/ Phone order

Data for Post mail/ Phone order

DatesWeightMinMaxValue
22.06.20083152524,46
29.06.20083152524,61
06.07.20083152521,36
13.07.20083152520,88
20.07.20083152519,05
27.07.20083152523,87
03.08.20083152515,66
10.08.20083152524,44

Service quality

  Name Start value End value Dynamic Parent Contains
Root Service quality 57,59 % 54,61 % -2,98% Credit Card Processing
Indicators
Average Approval Rating
Account Setup Time
Customer satisfaction

Graph for Service quality

Graph for Service quality

Data for Service quality

DatesValueWeight
22.06.200857,591
29.06.200858,981
06.07.200840,921
13.07.200830,471
20.07.200821,971
27.07.20087,691
03.08.200840,711
10.08.200854,611

Average Approval Rating

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Average Approval Rating 2,67 3,275 + 0,605 Days Minimize Service quality
Description Average time required to get an approval for the customer

Graph for Average Approval Rating

Graph for Average Approval Rating

Data for Average Approval Rating

DatesWeightMinMaxValue
22.06.20084272,67
29.06.20084274,3
06.07.20084273,565
13.07.20084276,495
20.07.20084275,285
27.07.20084276,665
03.08.20084275,395
10.08.20084273,275

Account Setup Time

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Account Setup Time 1,4165 1,148 -0,269 Days Minimize Service quality
Description Average time required to setup an account

Graph for Account Setup Time

Graph for Account Setup Time

Data for Account Setup Time

DatesWeightMinMaxValue
22.06.200830,521,4165
29.06.200830,521,001
06.07.200830,521,5305
13.07.200830,521,25
20.07.200830,521,9235
27.07.200830,521,8905
03.08.200830,521,844
10.08.200830,521,148

Customer satisfaction

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Customer satisfaction 69,4 66,475 -2,925 % Maximize Service quality
Description Number of satisfied customers divided by the total number of customers, multiplied by 100

Graph for Customer satisfaction

Graph for Customer satisfaction

Data for Customer satisfaction

DatesWeightMinMaxValue
22.06.20083608569,4
29.06.20083608574,5
06.07.20083608563,375
13.07.20083608569,525
20.07.20083608565,6
27.07.20083608562,35
03.08.20083608580,625
10.08.20083608566,475

Cost

  Name Start value End value Dynamic Parent Contains
Root Cost 17,34 % 54,93 % + 37,59% Credit Card Processing
Indicators
Startup Cost
Avg. Cost Per Month
Statement Fee

Graph for Cost

Graph for Cost

Data for Cost

DatesValueWeight
22.06.200817,343
29.06.200845,373
06.07.200838,743
13.07.200885,423
20.07.200833,913
27.07.200835,793
03.08.200867,73
10.08.200854,933

Startup Cost

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Startup Cost 17,256 13,278 -3,978 USD Minimize Cost
Description Average credit card startup cost for the new customer

Graph for Startup Cost

Graph for Startup Cost

Data for Startup Cost

DatesWeightMinMaxValue
22.06.20084121817,256
29.06.20084121813,38
06.07.20084121816,788
13.07.20084121812,666
20.07.20084121816,212
27.07.20084121814,154
03.08.20084121813,392
10.08.20084121813,278

Avg. Cost Per Month

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Avg. Cost Per Month 10,82 9,79 -1,03 USD Minimize Cost
Description Average credit card monthly cost for the customer

Graph for Avg. Cost Per Month

Graph for Avg. Cost Per Month

Data for Avg. Cost Per Month

DatesWeightMinMaxValue
22.06.2008571210,82
29.06.2008571211,515
06.07.200857129,78
13.07.200857127,15
20.07.2008571210,795
27.07.2008571211,98
03.08.200857129,135
10.08.200857129,79

Statement Fee

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Statement Fee 2,942 2,865 -0,077 USD Minimize Cost
Description Statement fee for the credit card account

Graph for Statement Fee

Graph for Statement Fee

Data for Statement Fee

DatesWeightMinMaxValue
22.06.20081232,942
29.06.20081232,028
06.07.20081232,154
13.07.20081232,864
20.07.20081232,006
27.07.20081232,005
03.08.20081232,167
10.08.20081232,865

Transaction Fees

  Name Start value End value Dynamic Parent Contains
Root Transaction Fees 66,34 % 31,7 % -34,64% Credit Card Processing
Indicators
Average Discount Rate
Transaction Fee
Address Verification Fee

Graph for Transaction Fees

Graph for Transaction Fees

Data for Transaction Fees

DatesValueWeight
22.06.200866,343
29.06.200850,783
06.07.200851,753
13.07.200829,793
20.07.200836,123
27.07.200837,323
03.08.200840,273
10.08.200831,73

Average Discount Rate

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Average Discount Rate 2,4176 2,8957 + 0,478 % Minimize Transaction Fees
Description Average discount rate for businesses

Graph for Average Discount Rate

Graph for Average Discount Rate

Data for Average Discount Rate

DatesWeightMinMaxValue
22.06.200842,332,4176
29.06.200842,332,9167
06.07.200842,332,5716
13.07.200842,332,7522
20.07.200842,332,9475
27.07.200842,332,5149
03.08.200842,332,7389
10.08.200842,332,8957

Transaction Fee

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Transaction Fee 0,1916 0,3076 + 0,116 USD Minimize Transaction Fees
Description Average credit card transaction fee for the customer

Graph for Transaction Fee

Graph for Transaction Fee

Data for Transaction Fee

DatesWeightMinMaxValue
22.06.200830,10,50,1916
29.06.200830,10,50,2748
06.07.200830,10,50,24
13.07.200830,10,50,486
20.07.200830,10,50,1272
27.07.200830,10,50,4004
03.08.200830,10,50,2712
10.08.200830,10,50,3076

Address Verification Fee

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Address Verification Fee 0,1169 0,1123 -0,0046 USD Minimize Transaction Fees
Description Average address verification fee for the customer

Graph for Address Verification Fee

Graph for Address Verification Fee

Data for Address Verification Fee

DatesWeightMinMaxValue
22.06.200830,050,150,1169
29.06.200830,050,150,0529
06.07.200830,050,150,1241
13.07.200830,050,150,1014
20.07.200830,050,150,1328
27.07.200830,050,150,1429
03.08.200830,050,150,1227
10.08.200830,050,150,1123
Created by: AKS-Labs
Report created with Balanced Scorecard Designer at 15.07.2008 13:47:35

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