Crew Management

Report includes: 1 month(s) 49 day(s), from 14.05.2008 to 02.07.2008

Name

Start value

End value

Dynamic

Contains

Crew Management

49,39 %

55,99 %

+ 6,6 %

Compensation	(48,3%, -6,39%)
Customer Service Perspective	(86,5%, 38,57%)
Working Conditions Perspective	(37,5%, -1,94%)
Training Perspective	(40,1%, -13,34%)

Graph for Crew Management

Data for Crew Management

Dates	Value
14.05.2008	49,39
21.05.2008	62,28
28.05.2008	48,22
04.06.2008	69,6
11.06.2008	67,39
18.06.2008	52,85
25.06.2008	53,37
02.07.2008	55,99

Compensation

Name

Start value

End value

Dynamic

Parent

Contains

Compensation

54,73 %

48,34 %

-6,39%

Indicators

Perks *

* - Information for this metric is limited in sample report Description This refers to the total benefits in both the monetary and non-monetary terms that are being offered to the crew members.

Graph for Compensation

Data for Compensation

Dates	Value	Weight
14.05.2008	54,73	3
21.05.2008	29,98	3
28.05.2008	27,47	3
04.06.2008	73,57	3
11.06.2008	68,69	3
18.06.2008	40,46	3
25.06.2008	42,38	3
02.07.2008	48,34	3

% Salary increase

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% Salary increase	33,3	36,3	+ 3	%	Maximize	Compensation

Description This is the constant hike the crew members enjoy on an annual basis.

Graph for % Salary increase

Data for % Salary increase

Dates	Weight	Min	Max	Value
14.05.2008	5	0	50	33,3
21.05.2008	5	0	50	3,35
28.05.2008	5	0	50	0,6
04.06.2008	5	0	50	39,2
11.06.2008	5	0	50	39
18.06.2008	5	0	50	18,3
25.06.2008	5	0	50	4,15
02.07.2008	5	0	50	36,3

Incentives

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Incentives	8,6	22	+ 13,4	%	Maximize	Compensation

Description % of salary provided as incentives.

Graph for Incentives

Data for Incentives

Dates	Weight	Min	Max	Value
14.05.2008	2	0	200	8,6
21.05.2008	2	0	200	95
28.05.2008	2	0	200	164,2
04.06.2008	2	0	200	87,4
11.06.2008	2	0	200	190,4
18.06.2008	2	0	200	8,4
25.06.2008	2	0	200	199
02.07.2008	2	0	200	22

Medical cover

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Medical cover	98,4	22,2	-76,2	%	Maximize	Compensation

Description This refers to the medical insurance provided to the crew members.

Graph for Medical cover

Data for Medical cover

Dates	Weight	Min	Max	Value
14.05.2008	2	0	100	98,4
21.05.2008	2	0	100	73,5
28.05.2008	2	0	100	10
04.06.2008	2	0	100	80,1
11.06.2008	2	0	100	3,4
18.06.2008	2	0	100	87,3
25.06.2008	2	0	100	73,3
02.07.2008	2	0	100	22,2

Customer Service Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Customer Service Perspective

47,96 %

86,53 %

+ 38,57%

Crew Management

Indicators

Ratio of Passengers to Crew

No. of Complaints

Service Response Time

Description This would indicate the extent to which the crew is servicing the customers and that whether the crew is working satisfactorily or not.

Graph for Customer Service Perspective

Data for Customer Service Perspective

Dates	Value	Weight
14.05.2008	47,96	3
21.05.2008	84,56	3
28.05.2008	85,87	3
04.06.2008	80,21	3
11.06.2008	58,19	3
18.06.2008	67,66	3
25.06.2008	62,72	3
02.07.2008	86,53	3

Ratio of Passengers to Crew

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Ratio of Passengers to Crew	37,76	52,44	+ 14,68	#	Maximize	Customer Service Perspective

Description This would be the average no. of passengers handled by each crew member.This would ensure that the customers are getting the promised level of service.

Graph for Ratio of Passengers to Crew

Data for Ratio of Passengers to Crew

Dates	Weight	Min	Max	Value
14.05.2008	7	20	60	37,76
21.05.2008	7	20	60	56,24
28.05.2008	7	20	60	57,4
04.06.2008	7	20	60	59,2
11.06.2008	7	20	60	39,68
18.06.2008	7	20	60	43,8
25.06.2008	7	20	60	48,2
02.07.2008	7	20	60	52,44

No. of Complaints

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	No. of Complaints	28,4	98,8	+ 70,4	#	Maximize	Customer Service Perspective

Description It would indicate the no. of times the crew has failed in fulfilling the objectives and in which areas.

Graph for No. of Complaints

Data for No. of Complaints

Dates	Weight	Min	Max	Value
14.05.2008	1	0	100	28,4
21.05.2008	1	0	100	42
28.05.2008	1	0	100	48,6
04.06.2008	1	0	100	67,9
11.06.2008	1	0	100	79,3
18.06.2008	1	0	100	67,7
25.06.2008	1	0	100	68,5
02.07.2008	1	0	100	98,8

Service Response Time

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Service Response Time	10,828	14,916	+ 4,088	min.	Maximize	Customer Service Perspective

Graph for Service Response Time

Data for Service Response Time

Dates	Weight	Min	Max	Value
14.05.2008	2	1	15	10,828
21.05.2008	2	1	15	12,858
28.05.2008	2	1	15	11,892
04.06.2008	2	1	15	4,374
11.06.2008	2	1	15	12,074
18.06.2008	2	1	15	14,468
25.06.2008	2	1	15	5,564
02.07.2008	2	1	15	14,916

Working Conditions Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Working Conditions Perspective

39,45 %

37,51 %

-1,94%

Crew Management

Indicators

Labour Turnover

Average years of service

Daily Flying hrs

No. of monthly flights *

* - Information for this metric is limited in sample report Description This would help in knowing whether the conditions provided to the crew are workable enough or not.

Graph for Working Conditions Perspective

Data for Working Conditions Perspective

Dates	Value	Weight
14.05.2008	39,45	2
21.05.2008	66,18	2
28.05.2008	36,02	2
04.06.2008	52,26	2
11.06.2008	80,12	2
18.06.2008	51,27	2
25.06.2008	47,9	2
02.07.2008	37,51	2

Labour Turnover

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Labour Turnover	17,32	11,36	-5,96	%	Minimize	Working Conditions Perspective

Description This is the rate at which labour is laid-off. It would indicate the stability of the labour.

Graph for Labour Turnover

Data for Labour Turnover

Dates	Weight	Min	Max	Value
14.05.2008	3	0	40	17,32
21.05.2008	3	0	40	20,72
28.05.2008	3	0	40	29,2
04.06.2008	3	0	40	24,92
11.06.2008	3	0	40	2,32
18.06.2008	3	0	40	9,56
25.06.2008	3	0	40	9,64
02.07.2008	3	0	40	11,36

Average years of service

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Average years of service	20,88	6,75	-14,13	yrs	Maximize	Working Conditions Perspective

Description calculated as = no. of years served in that organization /total serviceable age. Would be an overall indicator for the reputation, Working Conditions.

Graph for Average years of service

Data for Average years of service

Dates	Weight	Min	Max	Value
14.05.2008	1	0	30	20,88
21.05.2008	1	0	30	7,14
28.05.2008	1	0	30	28,44
04.06.2008	1	0	30	23,37
11.06.2008	1	0	30	28,92
18.06.2008	1	0	30	10,98
25.06.2008	1	0	30	21,45
02.07.2008	1	0	30	6,75

Daily Flying hrs

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Daily Flying hrs	59,23	68,41	+ 9,18	hrs	Maximize	Working Conditions Perspective

Description There is a prescription regarding this which the Airlines cannot exceed because of the health considerations that exist.

Graph for Daily Flying hrs

Data for Daily Flying hrs

Dates	Weight	Min	Max	Value
14.05.2008	4	55	100	59,23
21.05.2008	4	55	100	91,27
28.05.2008	4	55	100	70,03
04.06.2008	4	55	100	86,5
11.06.2008	4	55	100	94,15
18.06.2008	4	55	100	64
25.06.2008	4	55	100	70,3
02.07.2008	4	55	100	68,41

Training Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Training Perspective

53,48 %

40,14 %

-13,34%

Crew Management

Indicators

No. of Trainers

No. of Training sessions

Duration of Training

Duration of Probationary period *

* - Information for this metric is limited in sample report Description This takes care of the learning needs and capabilities of the crew to make them equipped with the necessary abilities.

Graph for Training Perspective

Data for Training Perspective

Dates	Value	Weight
14.05.2008	53,48	2
21.05.2008	73,4	2
28.05.2008	35,06	2
04.06.2008	65,06	2
11.06.2008	66,52	2
18.06.2008	50,82	2
25.06.2008	61,3	2
02.07.2008	40,14	2

No. of Trainers

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	No. of Trainers	10,709	3,565	-7,144	#	Maximize	Training Perspective

Description This would ensure that there is enough staff to make the crew learn the strategies required.

Graph for No. of Trainers

Data for No. of Trainers

Dates	Weight	Min	Max	Value
14.05.2008	4	1	20	10,709
21.05.2008	4	1	20	19,867
28.05.2008	4	1	20	6,149
04.06.2008	4	1	20	17,644
11.06.2008	4	1	20	12,533
18.06.2008	4	1	20	4,306
25.06.2008	4	1	20	14,851
02.07.2008	4	1	20	3,565

No. of Training sessions

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	No. of Training sessions	7,183	5,599	-1,584	#	Maximize	Training Perspective

Description This would ensure that the organization is spending enough to train the crew.

Graph for No. of Training sessions

Data for No. of Training sessions

Dates	Weight	Min	Max	Value
14.05.2008	2	1	10	7,183
21.05.2008	2	1	10	3,376
28.05.2008	2	1	10	4,951
04.06.2008	2	1	10	9,946
11.06.2008	2	1	10	6,742
18.06.2008	2	1	10	7,759
25.06.2008	2	1	10	8,632
02.07.2008	2	1	10	5,599

Duration of Training

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Duration of Training	5,112	4,634	-0,478	Weeks	Maximize	Training Perspective

Description The time period for which training is imparted with the primary focus of passenger safety, Aircraft's safety equipment and emergeny procedures.

Graph for Duration of Training

Data for Duration of Training

Dates	Weight	Min	Max	Value
14.05.2008	2	4	6	5,112
21.05.2008	2	4	6	5,838
28.05.2008	2	4	6	4,322
04.06.2008	2	4	6	4,728
11.06.2008	2	4	6	5,756
18.06.2008	2	4	6	5,906
25.06.2008	2	4	6	4,084
02.07.2008	2	4	6	4,634

Created by: AKS-Labs
Report created with Balanced Scorecard Designer at 06.06.2008 19:15:12