Dental Practice Scorecard

Report includes: 1 month(s) 49 day(s), from 16.07.2008 to 03.09.2008

	Name	Start value	End value	Dynamic	Contains
	Dental Practice Scorecard	52,53 %	44,07 %	-8,46 %	Financial Perspective (41,5%, 4,44%) Customer Perspective (36,3%, -14,51%) Internal Processes Perspective (46,5%, -18,75%) Operational efficiency perspective (52,1%, -6,33%)

Graph for Dental Practice Scorecard

Data for Dental Practice Scorecard

Financial Perspective

	Name	Start value	End value	Dynamic	Parent	Contains
	Financial Perspective	37,02 %	41,46 %	+ 4,44%	Dental Practice Scorecard	Indicators Practice accounts receivable % increase in Operating expenses Collection % Gross production * Average production per patient *

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Data for Financial Perspective

Practice accounts receivable

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Practice accounts receivable	59,76	27,9	-31,86	days	Minimize	Financial Perspective

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Data for Practice accounts receivable

% increase in Operating expenses

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% increase in Operating expenses	47,2	31,05	-16,15	%	Minimize	Financial Perspective

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Data for % increase in Operating expenses

Collection %

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Collection %	98,09	93,25	-4,84	%	Maximize	Financial Perspective

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Data for Collection %

Customer Perspective

	Name	Start value	End value	Dynamic	Parent	Contains
	Customer Perspective	50,84 %	36,33 %	-14,51%	Dental Practice Scorecard	Indicators Number of new patients Number of hygiene measures Number of customer complaints Average appointment time *

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Data for Customer Perspective

Number of new patients

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of new patients	64,54	51,82	-12,72	#	Maximize	Customer Perspective

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Data for Number of new patients

Number of hygiene measures

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of hygiene measures	1,99	7,813	+ 5,823	Score	Maximize	Customer Perspective

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Data for Number of hygiene measures

Number of customer complaints

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of customer complaints	0,2	9,05	+ 8,85	#	Minimize	Customer Perspective

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Data for Number of customer complaints

Internal Processes Perspective

	Name	Start value	End value	Dynamic	Parent	Contains
	Internal Processes Perspective	65,24 %	46,49 %	-18,75%	Dental Practice Scorecard	Indicators Cancellation % Average Waiting time for patients % of indirect treatments performed Clinician hours scheduled *

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Data for Internal Processes Perspective

Cancellation %

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Cancellation %	8,28	22,41	+ 14,13	%	Minimize	Internal Processes Perspective

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Data for Cancellation %

Average Waiting time for patients

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Average Waiting time for patients	10,76	8,6	-2,16	minutes	Minimize	Internal Processes Perspective

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Data for Average Waiting time for patients

% of indirect treatments performed

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% of indirect treatments performed	12,675	9,95	-2,725	%	Maximize	Internal Processes Perspective

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Data for % of indirect treatments performed

Operational efficiency perspective

	Name	Start value	End value	Dynamic	Parent	Contains
	Operational efficiency perspective	58,43 %	52,1 %	-6,33%	Dental Practice Scorecard	Indicators Case acceptance ratio Number of active patients New patient conversion rate Patient re-appointment rate *

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Data for Operational efficiency perspective

Case acceptance ratio

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Case acceptance ratio	80,15	89,55	+ 9,4	%	Maximize	Operational efficiency perspective

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Data for Case acceptance ratio

Number of active patients

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of active patients	1561,2	1349,4	-211,8	#	Maximize	Operational efficiency perspective

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Data for Number of active patients

New patient conversion rate

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	New patient conversion rate	72,25	89,95	+ 17,7	%	Maximize	Operational efficiency perspective

Graph for New patient conversion rate

Data for New patient conversion rate

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