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Electricity Delivery Scorecard

Report includes: 1 month(s) 49 day(s), from 13.12.2008 to 31.01.2009

Name

Start value

End value

Dynamic

Contains

Electricity Delivery Scorecard

36,55 %

59,37 %

+ 22,82 %

Reliability Perspective	(61,2%, 16,09%)
Financial and Collection Perspective	(66,7%, 25,05%)
Operational Perspective	(41,6%, 21,55%)
Employees Perspective	(63,3%, 30,81%)

Graph for Electricity Delivery Scorecard

Data for Electricity Delivery Scorecard

Dates	Value
13.12.2008	36,55
20.12.2008	36,45
27.12.2008	52,59
03.01.2009	55,35
10.01.2009	52,96
17.01.2009	49,72
24.01.2009	45,39
31.01.2009	59,37

Reliability Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Reliability Perspective

45,16 %

61,25 %

+ 16,09%

Electricity Delivery Scorecard

Indicators

System Average Interruption Frequency Index (SAIFI)

System Average Duration Frequency Index (SADFI)

Number of customer to whom sustained power interruptions have been totally eliminated

Burning Rate of Public Lighting *

* - Information for this metric is limited in sample report Description This perspective takes into account KPIs that reflects the reliability of the operations based on the performance of the electricity delivery company.

Graph for Reliability Perspective

Data for Reliability Perspective

Dates	Value	Weight
13.12.2008	45,16	3
20.12.2008	20,94	3
27.12.2008	39,83	3
03.01.2009	57,95	3
10.01.2009	70,25	3
17.01.2009	52,48	3
24.01.2009	49,46	3
31.01.2009	61,25	3

System Average Interruption Frequency Index (SAIFI)

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	System Average Interruption Frequency Index (SAIFI)	0,168	1,262	+ 1,094	%	Minimize	Reliability Perspective

Description This KPI measures the number of interruptions to the power service in a time period of one month. It is calculated as total no. of customer interruptions p.a./total no. of customers served.

Graph for System Average Interruption Frequency Index (SAIFI)

Data for System Average Interruption Frequency Index (SAIFI)

Dates	Weight	Min	Max	Value
13.12.2008	3	0	2	0,168
20.12.2008	3	0	2	0,84
27.12.2008	3	0	2	0,88
03.01.2009	3	0	2	0,626
10.01.2009	3	0	2	0,084
17.01.2009	3	0	2	0,614
24.01.2009	3	0	2	1,966
31.01.2009	3	0	2	1,262

System Average Duration Frequency Index (SADFI)

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	System Average Duration Frequency Index (SADFI)	56,64	23,64	-33	minutes	Minimize	Reliability Perspective

Description This KPI measures the average time length of power interruption.

Graph for System Average Duration Frequency Index (SADFI)

Data for System Average Duration Frequency Index (SADFI)

Dates	Weight	Min	Max	Value
13.12.2008	3	0	60	56,64
20.12.2008	3	0	60	55,92
27.12.2008	3	0	60	22,38
03.01.2009	3	0	60	20,52
10.01.2009	3	0	60	34,5
17.01.2009	3	0	60	46,38
24.01.2009	3	0	60	31,26
31.01.2009	3	0	60	23,64

Number of customer to whom sustained power interruptions have been totally eliminated

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of customer to whom sustained power interruptions have been totally eliminated	41860	96400	+5,454E004	#	Maximize	Reliability Perspective

Description Number of customer to whom sustained power interruptions have been totally eliminated in the last 6 months

Graph for Number of customer to whom sustained power interruptions have been totally eliminated

Data for Number of customer to whom sustained power interruptions have been totally eliminated

Dates	Weight	Min	Max	Value
13.12.2008	2	10000	100000	41860
20.12.2008	2	10000	100000	15220
27.12.2008	2	10000	100000	10450
03.01.2009	2	10000	100000	64630
10.01.2009	2	10000	100000	82450
17.01.2009	2	10000	100000	38890
24.01.2009	2	10000	100000	80740
31.01.2009	2	10000	100000	96400

Financial and Collection Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Financial and Collection Perspective

41,67 %

66,72 %

+ 25,05%

Electricity Delivery Scorecard

Indicators

% improvement in taken collection

% reduction in debts over 30 days

% reduction in unallocated transactions

% of revenues spent on advanced distribution automation technologies and electrical equipments *

* - Information for this metric is limited in sample report Description This perspective takes into consideration the financial aspect and collection parameters of the company.

Graph for Financial and Collection Perspective

Data for Financial and Collection Perspective

Dates	Value	Weight
13.12.2008	41,67	3
20.12.2008	47,63	3
27.12.2008	75,41	3
03.01.2009	41,11	3
10.01.2009	43,43	3
17.01.2009	49,17	3
24.01.2009	48,08	3
31.01.2009	66,72	3

% improvement in taken collection

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% improvement in taken collection	17,5	22,55	+ 5,05	%	Maximize	Financial and Collection Perspective

Description It indicates % increase in the taken collection over the last 1 year.

Graph for % improvement in taken collection

Data for % improvement in taken collection

Dates	Weight	Min	Max	Value
13.12.2008	3	10	60	17,5
20.12.2008	3	10	60	25,75
27.12.2008	3	10	60	51,3
03.01.2009	3	10	60	21
10.01.2009	3	10	60	40,95
17.01.2009	3	10	60	17,55
24.01.2009	3	10	60	45,05
31.01.2009	3	10	60	22,55

% reduction in debts over 30 days

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% reduction in debts over 30 days	99,55	87,05	-12,5	%	Maximize	Financial and Collection Perspective

Description This KPI measures the % decrease in the debts that are unpaid for a period of 30 days or more.

Graph for % reduction in debts over 30 days

Data for % reduction in debts over 30 days

Dates	Weight	Min	Max	Value
13.12.2008	3	50	100	99,55
20.12.2008	3	50	100	87,7
27.12.2008	3	50	100	88,15
03.01.2009	3	50	100	69,45
10.01.2009	3	50	100	84,5
17.01.2009	3	50	100	85,7
24.01.2009	3	50	100	51,35
31.01.2009	3	50	100	87,05

% reduction in unallocated transactions

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% reduction in unallocated transactions	52,24	92,38	+ 40,14	%	Maximize	Financial and Collection Perspective

Description It implies the % reduction in the unallocated transactions achieved by the company over the last 1 year.

Graph for % reduction in unallocated transactions

Data for % reduction in unallocated transactions

Dates	Weight	Min	Max	Value
13.12.2008	2	40	100	52,24
20.12.2008	2	40	100	40,54
27.12.2008	2	40	100	90,94
03.01.2009	2	40	100	51,28
10.01.2009	2	40	100	49,36
17.01.2009	2	40	100	74,14
24.01.2009	2	40	100	81,58
31.01.2009	2	40	100	92,38

Operational Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Operational Perspective

20,03 %

41,58 %

+ 21,55%

Electricity Delivery Scorecard

Indicators

% increase in subsidized household electric connections

Metering Efficiency

% reduction in number of queries and complaints calls

% household connections as compared to commercial connections *

* - Information for this metric is limited in sample report Description This Perspective helps in judging the operations of the electricity delivery company.

Graph for Operational Perspective

Data for Operational Perspective

Dates	Value	Weight
13.12.2008	20,03	2
20.12.2008	42,07	2
27.12.2008	42,1	2
03.01.2009	62,27	2
10.01.2009	45,19	2
17.01.2009	44,71	2
24.01.2009	33,57	2
31.01.2009	41,58	2

% increase in subsidized household electric connections

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% increase in subsidized household electric connections	9,865	31,145	+ 21,28	%	Maximize	Operational Perspective

Description It indicates the % increase in the subsidized household electric connections over the last 3 months.

Graph for % increase in subsidized household electric connections

Data for % increase in subsidized household electric connections

Dates	Weight	Min	Max	Value
13.12.2008	3	5	40	9,865
20.12.2008	3	5	40	20,26
27.12.2008	3	5	40	19,42
03.01.2009	3	5	40	22,045
10.01.2009	3	5	40	32,195
17.01.2009	3	5	40	33,28
24.01.2009	3	5	40	6,295
31.01.2009	3	5	40	31,145

Metering Efficiency

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Metering Efficiency	79,24	74,11	-5,13	%	Maximize	Operational Perspective

Description It indicates the % of credit meters of which monthly reading has been taken.

Graph for Metering Efficiency

Data for Metering Efficiency

Dates	Weight	Min	Max	Value
13.12.2008	3	70	100	79,24
20.12.2008	3	70	100	81,61
27.12.2008	3	70	100	85,12
03.01.2009	3	70	100	89,14
10.01.2009	3	70	100	71,8
17.01.2009	3	70	100	75,61
24.01.2009	3	70	100	84,04
31.01.2009	3	70	100	74,11

% reduction in number of queries and complaints calls

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% reduction in number of queries and complaints calls	26,52	31,08	+ 4,56	%	Maximize	Operational Perspective

Description This KPI shows the % decrease in the number of queries and complaints calls received regarding electricity breakdown over the last 3 months.

Graph for % reduction in number of queries and complaints calls

Data for % reduction in number of queries and complaints calls

Dates	Weight	Min	Max	Value
13.12.2008	2	20	60	26,52
20.12.2008	2	20	60	52,2
27.12.2008	2	20	60	37
03.01.2009	2	20	60	58,72
10.01.2009	2	20	60	29
17.01.2009	2	20	60	20
24.01.2009	2	20	60	40,2
31.01.2009	2	20	60	31,08

Employees Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Employees Perspective

32,48 %

63,29 %

+ 30,81%

Electricity Delivery Scorecard

Indicators

Lost time injury Severity Rate

Lost time injury frequency rate

Average training time per employee

Number of health and safety meetings conducted *

* - Information for this metric is limited in sample report Description This perspective shows the employee performance and related measures taken by the management of the electricity delivery company.

Graph for Employees Perspective

Data for Employees Perspective

Dates	Value	Weight
13.12.2008	32,48	2
20.12.2008	37,34	2
27.12.2008	47,98	2
03.01.2009	65,87	2
10.01.2009	49,07	2
17.01.2009	51,39	2
24.01.2009	47,07	2
31.01.2009	63,29	2

Lost time injury Severity Rate

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Lost time injury Severity Rate	45,24	17,34	-27,9	days	Minimize	Employees Perspective

Description It refers to the number of days for which workers were out of work due to injuries on an annual basis.

Graph for Lost time injury Severity Rate

Data for Lost time injury Severity Rate

Dates	Weight	Min	Max	Value
13.12.2008	3	0	60	45,24
20.12.2008	3	0	60	40,8
27.12.2008	3	0	60	33,66
03.01.2009	3	0	60	17,76
10.01.2009	3	0	60	18,48
17.01.2009	3	0	60	36,9
24.01.2009	3	0	60	33,18
31.01.2009	3	0	60	17,34

Lost time injury frequency rate

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Lost time injury frequency rate	0,31	0,316	+ 0,006	%	Minimize	Employees Perspective

Description It implies the rate at which the lost time injuries are taking place in the electricity production and delivery company.

Graph for Lost time injury frequency rate

Data for Lost time injury frequency rate

Dates	Weight	Min	Max	Value
13.12.2008	3	0	0,5	0,31
20.12.2008	3	0	0,5	0,414
27.12.2008	3	0	0,5	0,2225
03.01.2009	3	0	0,5	0,3565
10.01.2009	3	0	0,5	0,3425
17.01.2009	3	0	0,5	0,282
24.01.2009	3	0	0,5	0,29
31.01.2009	3	0	0,5	0,316

Average training time per employee

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Average training time per employee	23,96	48,88	+ 24,92	hours	Maximize	Employees Perspective

Description It indicates the average training time spent by the management per employee on an annual basis.

Graph for Average training time per employee

Data for Average training time per employee

Dates	Weight	Min	Max	Value
13.12.2008	2	10	50	23,96
20.12.2008	2	10	50	26,52
27.12.2008	2	10	50	27,76
03.01.2009	2	10	50	45,52
10.01.2009	2	10	50	33,64
17.01.2009	2	10	50	45,8
24.01.2009	2	10	50	30,32
31.01.2009	2	10	50	48,88

Created by: AKS-Labs
Report created with Balanced Scorecard Designer at 05.01.2009 20:28:39