This is a Emergency and Ambulance Balanced Scorecard Report, it is one of reports that Balanced Scorecard Designer can generate for Emergency and Ambulance scorecard. With this software you can also design your own KPIs, Balanced Scorecards and metrics.


Emergency and Ambulance Service Scorecard

Report includes: 1 month(s) 49 day(s), from 16.03.2009 to 04.05.2009

  Name Start value End value Dynamic Contains
Root Emergency and Ambulance Service Scorecard  42,06 % 67,07 % + 25,01 %
Vehicle and Fleet Management Perspective(94,6%, 54,78%Up)
Pre Hospital Medical Equipment Perspective(63,6%, 36,38%Up)
Operational Efficiency Perspective(78,2%, 27,02%Up)
Support Centre and Service Reach Perspective(19,9%, -38,68%Down)

Graph for Emergency and Ambulance Service Scorecard

Graph for Emergency and Ambulance Service Scorecard

Data for Emergency and Ambulance Service Scorecard

DatesValue
16.03.200942,06
23.03.200939,76
30.03.200961,2
06.04.200949
13.04.200945,68
20.04.200943,61
27.04.200954,08
04.05.200967,07


Vehicle and Fleet Management Perspective

  Name Start value End value Dynamic Parent Contains
Root Vehicle and Fleet Management Perspective  39,78 % 94,56 % + 54,78% Emergency and Ambulance Service Scorecard
Indicators
Number of Ambulances
Number of Rapid Response Vehicles
% rise in Patient Transport Service (PTS) Vehicles
% Rise in Number of Medical Rescuers/Staff *
* - Information for this metric is limited in sample report Description This perspective showcases the vehicle and fleet management aspect of the Emergency and Ambulance Service organization.

Graph for Vehicle and Fleet Management Perspective

Graph for Vehicle and Fleet Management Perspective

Data for Vehicle and Fleet Management Perspective

DatesValueWeight
16.03.200939,783
23.03.200926,993
30.03.200956,913
06.04.200956,623
13.04.200937,143
20.04.200926,573
27.04.200950,913
04.05.200994,563


Number of Ambulances

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Number of Ambulances  18,05 49,45 + 31,4 # Maximize Vehicle and Fleet Management Perspective
Description It indicates the number of ambulances that are the part of vehicle fleet of the emergency service organization.


Graph for Number of Ambulances

Graph for Number of Ambulances

Data for Number of Ambulances

DatesWeightMinMaxValue
16.03.20092106018,05
23.03.20092106040,65
30.03.20092106012,35
06.04.20092106059,4
13.04.20092106029,1
20.04.20092106016,25
27.04.20092106040,8
04.05.20092106049,45


Number of Rapid Response Vehicles

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Number of Rapid Response Vehicles  34,115 49,82 + 15,7 # Maximize Vehicle and Fleet Management Perspective
Description It indicates the number of rapid response vehicles that the emergency and ambulance service organization has.


Graph for Number of Rapid Response Vehicles

Graph for Number of Rapid Response Vehicles

Data for Number of Rapid Response Vehicles

DatesWeightMinMaxValue
16.03.2009355034,115
23.03.2009355013,37
30.03.2009355040,055
06.04.2009355041,495
13.04.2009355020,75
20.04.2009355027,59
27.04.2009355028,4
04.05.2009355049,82


% rise in Patient Transport Service (PTS) Vehicles

  Name Start value End value Dynamic Measure units Optimization method Parent
Root % rise in Patient Transport Service (PTS) Vehicles  12,43 39,64 + 27,21 % Maximize Vehicle and Fleet Management Perspective
Description It shows the % rise in Patient Transport Service (PTS) Vehicles over the last 1 year.


Graph for % rise in Patient Transport Service (PTS) Vehicles

Graph for % rise in Patient Transport Service (PTS) Vehicles

Data for % rise in Patient Transport Service (PTS) Vehicles

DatesWeightMinMaxValue
16.03.20093104012,43
23.03.20093104014,11
30.03.20093104022,9
06.04.20093104022,21
13.04.20093104022,78
20.04.20093104015,07
27.04.20093104022,63
04.05.20093104039,64


Pre Hospital Medical Equipment Perspective

  Name Start value End value Dynamic Parent Contains
Root Pre Hospital Medical Equipment Perspective  27,24 % 63,62 % + 36,38% Emergency and Ambulance Service Scorecard
Indicators
% of Vehicles Equipped with Basic Medical Amenities
% of Vehicles Equipped with Advanced Medical Equipment
Average Replacement Time of Equipment
% Dip in Number of Medical Equipment of which Replacement is Due *
* - Information for this metric is limited in sample report Description This perspective shows how well the pre hospital medical equipment are managed by the emergency service organization.

Graph for Pre Hospital Medical Equipment Perspective

Graph for Pre Hospital Medical Equipment Perspective

Data for Pre Hospital Medical Equipment Perspective

DatesValueWeight
16.03.200927,243
23.03.200955,023
30.03.200974,473
06.04.200941,623
13.04.200943,493
20.04.200953,93
27.04.200956,453
04.05.200963,623


% of Vehicles Equipped with Basic Medical Amenities

  Name Start value End value Dynamic Measure units Optimization method Parent
Root % of Vehicles Equipped with Basic Medical Amenities  92,96 93,78 + 0,82 % Maximize Pre Hospital Medical Equipment Perspective
Description It refers the % of vehicles that are equipped with basic medical amenities needed to provide acute medical care to the patients. It includes stretchers, carrying chairs, first-aid kits, etc.


Graph for % of Vehicles Equipped with Basic Medical Amenities

Graph for % of Vehicles Equipped with Basic Medical Amenities

Data for % of Vehicles Equipped with Basic Medical Amenities

DatesWeightMinMaxValue
16.03.200928010092,96
23.03.200928010098,54
30.03.200928010090,92
06.04.200928010095,18
13.04.200928010093,9
20.04.200928010088,32
27.04.200928010097,2
04.05.200928010093,78


% of Vehicles Equipped with Advanced Medical Equipment

  Name Start value End value Dynamic Measure units Optimization method Parent
Root % of Vehicles Equipped with Advanced Medical Equipment  63,55 90,25 + 26,7 % Maximize Pre Hospital Medical Equipment Perspective
Description It indicates the % of vehicles that are equipped with advanced medical equipment like Pneumatic Resuscitator and Oxygen Flowmeters, Defibrillator and Electronic Suction Units, etc.


Graph for % of Vehicles Equipped with Advanced Medical Equipment

Graph for % of Vehicles Equipped with Advanced Medical Equipment

Data for % of Vehicles Equipped with Advanced Medical Equipment

DatesWeightMinMaxValue
16.03.200935010063,55
23.03.200935010073,9
30.03.200935010094,15
06.04.200935010070,4
13.04.200935010053,75
20.04.200935010075,2
27.04.200935010090,35
04.05.200935010090,25


Average Replacement Time of Equipment

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Average Replacement Time of Equipment  7,795 6,345 -1,45 years Minimize Pre Hospital Medical Equipment Perspective
Description It shows the average time in which medical equipment are replaced.


Graph for Average Replacement Time of Equipment

Graph for Average Replacement Time of Equipment

Data for Average Replacement Time of Equipment

DatesWeightMinMaxValue
16.03.20093387,795
23.03.20093385,58
30.03.20093384,48
06.04.20093386,55
13.04.20093384,93
20.04.20093383,72
27.04.20093387,01
04.05.20093386,345


Operational Efficiency Perspective

  Name Start value End value Dynamic Parent Contains
Root Operational Efficiency Perspective  51,22 % 78,24 % + 27,02% Emergency and Ambulance Service Scorecard
Indicators
Accident and Emergency (A&E) Vehicles Availability
Patient Transport Service (PTS) Vehicles Availability
% Reduction in Vehicle Breakdowns
% Dip in Safety Inspection Slippages *
Competence Level of Medical Staff *
* - Information for this metric is limited in sample report Description This perspective helps in judging the operational efficiency of the emergency and ambulance service organization.

Graph for Operational Efficiency Perspective

Graph for Operational Efficiency Perspective

Data for Operational Efficiency Perspective

DatesValueWeight
16.03.200951,222
23.03.200933,282
30.03.200966,642
06.04.200938,462
13.04.200956,52
20.04.200935,262
27.04.200968,622
04.05.200978,242


Accident and Emergency (A&E) Vehicles Availability

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Accident and Emergency (A&E) Vehicles Availability  99,52 97,92 -1,6 % Maximize Operational Efficiency Perspective
Description It indicates the availability rate of Accident and Emergency (A&E) Vehicles.


Graph for Accident and Emergency (A&E) Vehicles Availability

Graph for Accident and Emergency (A&E) Vehicles Availability

Data for Accident and Emergency (A&E) Vehicles Availability

DatesWeightMinMaxValue
16.03.200929010099,52
23.03.200929010096,41
30.03.200929010095,98
06.04.200929010090,3
13.04.200929010092,08
20.04.200929010091,92
27.04.200929010099,37
04.05.200929010097,92


Patient Transport Service (PTS) Vehicles Availability

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Patient Transport Service (PTS) Vehicles Availability  86,365 99,76 + 13,4 % Maximize Operational Efficiency Perspective
Description It refers the availability rate of Patient Transport Service (PTS) Vehicles.


Graph for Patient Transport Service (PTS) Vehicles Availability

Graph for Patient Transport Service (PTS) Vehicles Availability

Data for Patient Transport Service (PTS) Vehicles Availability

DatesWeightMinMaxValue
16.03.200928510086,365
23.03.200928510094,795
30.03.200928510098,71
06.04.200928510088,435
13.04.200928510097,51
20.04.200928510088,75
27.04.200928510095,38
04.05.200928510099,76


% Reduction in Vehicle Breakdowns

  Name Start value End value Dynamic Measure units Optimization method Parent
Root % Reduction in Vehicle Breakdowns  49,75 42,3 -7,45 % Maximize Operational Efficiency Perspective
Description It shows the % reduction in vehicle breakdown experienced over the last 6 months.

Graph for % Reduction in Vehicle Breakdowns

Graph for % Reduction in Vehicle Breakdowns

Data for % Reduction in Vehicle Breakdowns

DatesWeightMinMaxValue
16.03.20092207049,75
23.03.20092207029,1
30.03.20092207024
06.04.20092207021,5
13.04.20092207048,5
20.04.20092207065,2
27.04.20092207042,85
04.05.20092207042,3


Support Centre and Service Reach Perspective

  Name Start value End value Dynamic Parent Contains
Root Support Centre and Service Reach Perspective  58,54 % 19,86 % -38,68% Emergency and Ambulance Service Scorecard
Indicators
Average Call Response Time
% Dip in Abandoned/Terminated Calls
Average Time Lag
Hit Rate *
* - Information for this metric is limited in sample report Description This perspective highlights the efficiency of support centre and service reach aspect of the emergency and ambulance service organization.

Graph for Support Centre and Service Reach Perspective

Graph for Support Centre and Service Reach Perspective

Data for Support Centre and Service Reach Perspective

DatesValueWeight
16.03.200958,542
23.03.200942,522
30.03.200942,32
06.04.200959,182
13.04.200950,942
20.04.200962,072
27.04.200940,762
04.05.200919,862


Average Call Response Time

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Average Call Response Time  21,97 38,65 + 16,68 seconds Minimize Support Centre and Service Reach Perspective
Description It refers to the average call response time of the support center.


Graph for Average Call Response Time

Graph for Average Call Response Time

Data for Average Call Response Time

DatesWeightMinMaxValue
16.03.20093104021,97
23.03.20093104026,53
30.03.20093104038,71
06.04.20093104011,95
13.04.20093104023,83
20.04.20093104018,64
27.04.20093104033,52
04.05.20093104038,65


% Dip in Abandoned/Terminated Calls

  Name Start value End value Dynamic Measure units Optimization method Parent
Root % Dip in Abandoned/Terminated Calls  58,065 21,66 -36,41 % Maximize Support Centre and Service Reach Perspective
Description It shows the % dip in number of calls that are abandoned or terminated.


Graph for % Dip in Abandoned/Terminated Calls

Graph for % Dip in Abandoned/Terminated Calls

Data for % Dip in Abandoned/Terminated Calls

DatesWeightMinMaxValue
16.03.20092156058,065
23.03.20092156030,93
30.03.20092156049,2
06.04.20092156043,485
13.04.20092156022,875
20.04.20092156051,63
27.04.20092156018,465
04.05.20092156021,66


Average Time Lag

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Average Time Lag  20,782 26,414 + 5,632 minutes Minimize Support Centre and Service Reach Perspective
Description It shows the average time taken by the medical team to reach the emergency scene.


Graph for Average Time Lag

Graph for Average Time Lag

Data for Average Time Lag

DatesWeightMinMaxValue
16.03.2009383020,782
23.03.2009383026,942
30.03.2009383024,874
06.04.2009383023,686
13.04.2009383013,302
20.04.2009383021,442
27.04.2009383010,024
04.05.2009383026,414
Created by: AKS-Labs
Report created with Balanced Scorecard Designer at 08.04.2009 22:56:11

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