Hotel Management Balanced Scorecard

Report includes: 1 month(s) 49 day(s), from 27.08.2008 to 15.10.2008

	Name	Start value	End value	Dynamic	Contains
	Hotel Management Balanced Scorecard	52,47 %	53,68 %	+ 1,21 %	Financial Perspective (54,2%, 8,18%) Customer Perspective (52,6%, -5,14%) Efficiency (40%, -24,26%) Staff perspective (68,2%, 25,78%)

Graph for Hotel Management Balanced Scorecard

Data for Hotel Management Balanced Scorecard

Financial Perspective

	Name	Start value	End value	Dynamic	Parent	Contains
	Financial Perspective	46,01 %	54,19 %	+ 8,18%	Hotel Management Balanced Scorecard	Indicators Wage Costs as a % of total sales Annual operating profit per room Food cost as a % of food sales % increase in labor costs *

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Data for Financial Perspective

Wage Costs as a % of total sales

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Wage Costs as a % of total sales	51,9	44,6	-7,3	%	Minimize	Financial Perspective

Graph for Wage Costs as a % of total sales

Data for Wage Costs as a % of total sales

Annual operating profit per room

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Annual operating profit per room	1823	15126,5	+1,33E004	$	Maximize	Financial Perspective

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Data for Annual operating profit per room

Food cost as a % of food sales

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Food cost as a % of food sales	34,2	84,6	+ 50,4	%	Minimize	Financial Perspective

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Data for Food cost as a % of food sales

Customer Perspective

	Name	Start value	End value	Dynamic	Parent	Contains
	Customer Perspective	57,75 %	52,61 %	-5,14%	Hotel Management Balanced Scorecard	Indicators Number of positive feedbacks Number of complaints received Response rate Frequent customers as a % of total customers *

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Data for Customer Perspective

Number of positive feedbacks

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of positive feedbacks	7,39	8,443	+ 1,053	Score	Maximize	Customer Perspective

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Data for Number of positive feedbacks

Number of complaints received

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of complaints received	4,582	9,226	+ 4,644	Score	Maximize	Customer Perspective

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Data for Number of complaints received

Response rate

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Response rate	3,692	4,048	+ 0,356	minutes	Minimize	Customer Perspective

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Data for Response rate

Efficiency

	Name	Start value	End value	Dynamic	Parent	Contains
	Efficiency	64,26 %	40 %	-24,26%	Hotel Management Balanced Scorecard	Indicators % of room booked through reservation channels Internet bookings Room occupancy Rate of sales inquiry conversion * Average length of stay *

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Data for Efficiency

% of room booked through reservation channels

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% of room booked through reservation channels	49,8	16,2	-33,6	%	Maximize	Efficiency

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Data for % of room booked through reservation channels

Internet bookings

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Internet bookings	62,4	31,2	-31,2	%	Maximize	Efficiency

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Data for Internet bookings

Room occupancy

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Room occupancy	80,55	93,3	+ 12,75	%	Maximize	Efficiency

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Data for Room occupancy

Staff perspective

	Name	Start value	End value	Dynamic	Parent	Contains
	Staff perspective	42,43 %	68,21 %	+ 25,78%	Hotel Management Balanced Scorecard	Indicators Staff turnover Technological competence of staff Average length of employment Number of training sessions *

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Data for Staff perspective

Staff turnover

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Staff turnover	23,7	1,2	-22,5	%	Minimize	Staff perspective

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Data for Staff turnover

Technological competence of staff

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Technological competence of staff	8,308	3,502	-4,806	Score	Maximize	Staff perspective

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Data for Technological competence of staff

Average length of employment

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Average length of employment	2,539	5,383	+ 2,844	Score	Maximize	Staff perspective

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Data for Average length of employment

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