Insurance Claims Management Scorecard

Report includes: 1 month(s) 49 day(s), from 20.07.2008 to 07.09.2008

	Name	Start value	End value	Dynamic	Contains
	Insurance Claims Management Scorecard	51,26 %	51,82 %	+ 0,56 %	Financial Perspective (45,6%, -18,45%) Claims processing perspective (48%, -0,69%) Operational perspective (74,3%, 19,27%) Efficiency Perspective (44,4%, 12,24%)

Graph for Insurance Claims Management Scorecard

Data for Insurance Claims Management Scorecard

Financial Perspective

	Name	Start value	End value	Dynamic	Parent	Contains
	Financial Perspective	64,04 %	45,59 %	-18,45%	Insurance Claims Management Scorecard	Indicators % increase in average claim payment per case Percentage decrease in expense payment per case Legal Cost incurred as a % of total cost % change in costs on claims processing *

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Data for Financial Perspective

% increase in average claim payment per case

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% increase in average claim payment per case	2,88	21,6	+ 18,72	%	Minimize	Financial Perspective

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Data for % increase in average claim payment per case

Percentage decrease in expense payment per case

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Percentage decrease in expense payment per case	14,6	23	+ 8,4	%	Maximize	Financial Perspective

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Data for Percentage decrease in expense payment per case

Legal Cost incurred as a % of total cost

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Legal Cost incurred as a % of total cost	13,2	25,11	+ 11,91	%	Minimize	Financial Perspective

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Data for Legal Cost incurred as a % of total cost

Claims processing perspective

	Name	Start value	End value	Dynamic	Parent	Contains
	Claims processing perspective	48,71 %	48,02 %	-0,69%	Insurance Claims Management Scorecard	Indicators % of records properly documented Claim settlement time % settlement of claims % increase in claim files managed by operator *

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Data for Claims processing perspective

% of records properly documented

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% of records properly documented	86,86	98,46	+ 11,6	%	Maximize	Claims processing perspective

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Data for % of records properly documented

Claim settlement time

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Claim settlement time	10,956	9,3	-1,656	days	Minimize	Claims processing perspective

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Data for Claim settlement time

% settlement of claims

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% settlement of claims	88,24	81,38	-6,86	%	Maximize	Claims processing perspective

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Data for % settlement of claims

Operational perspective

	Name	Start value	End value	Dynamic	Parent	Contains
	Operational perspective	55,03 %	74,3 %	+ 19,27%	Insurance Claims Management Scorecard	Indicators % of no. of claims and new business policies issued Claim paid amount as a % of first year premium Claim paid amount as a % of renewal premium No. of claims per product *

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Data for Operational perspective

% of no. of claims and new business policies issued

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% of no. of claims and new business policies issued	30,8	24,5	-6,3	%	Minimize	Operational perspective

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Data for % of no. of claims and new business policies issued

Claim paid amount as a % of first year premium

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Claim paid amount as a % of first year premium	19,75	14,65	-5,1	%	Minimize	Operational perspective

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Data for Claim paid amount as a % of first year premium

Claim paid amount as a % of renewal premium

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Claim paid amount as a % of renewal premium	33,1	15,6	-17,5	%	Minimize	Operational perspective

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Data for Claim paid amount as a % of renewal premium

Efficiency Perspective

	Name	Start value	End value	Dynamic	Parent	Contains
	Efficiency Perspective	32,17 %	44,41 %	+ 12,24%	Insurance Claims Management Scorecard	Indicators % decrease in customer complaints Number of litigation per open files % decrease in fraudulent activities % reduction in average claim processing time *

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Data for Efficiency Perspective

% decrease in customer complaints

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% decrease in customer complaints	1,3	20,3	+ 19	%	Maximize	Efficiency Perspective

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Data for % decrease in customer complaints

Number of litigation per open files

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of litigation per open files	4,15	2,791	-1,359	Score	Minimize	Efficiency Perspective

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Data for Number of litigation per open files

% decrease in fraudulent activities

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% decrease in fraudulent activities	47,2	15,8	-31,4	%	Maximize	Efficiency Perspective

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Data for % decrease in fraudulent activities

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