Insurance Sales Force

Report includes: 1 month(s) 49 day(s), from 20.07.2008 to 07.09.2008

	Name	Start value	End value	Dynamic	Contains
	Insurance Sales Force	49,4 %	49,09 %	-0,31 %	Financial Perspective (47,7%, 3,13%) Operational Perspective (54,6%, 5,1%) Customer service perspective (65,5%, 19,26%) Education and Training Perspective (26,5%, -33,16%)

Graph for Insurance Sales Force

Data for Insurance Sales Force

Financial Perspective

	Name	Start value	End value	Dynamic	Parent	Contains
	Financial Perspective	44,53 %	47,66 %	+ 3,13%	Insurance Sales Force	Indicators Annual Salary Incentives as % of salary Increase in profit per sales executive % increase in training cost *

Graph for Financial Perspective

Data for Financial Perspective

Annual Salary

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Annual Salary	96925	73225	-2,37E004	$	Maximize	Financial Perspective

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Data for Annual Salary

Incentives as % of salary

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Incentives as % of salary	125,9	94,4	-31,5	%	Maximize	Financial Perspective

Graph for Incentives as % of salary

Data for Incentives as % of salary

Increase in profit per sales executive

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Increase in profit per sales executive	12,3	16,4	+ 4,1	%	Maximize	Financial Perspective

Graph for Increase in profit per sales executive

Data for Increase in profit per sales executive

Operational Perspective

	Name	Start value	End value	Dynamic	Parent	Contains
	Operational Perspective	49,54 %	54,64 %	+ 5,1%	Insurance Sales Force	Indicators % of renewed policies to the number of policies sold % of policy lapses or missed payments Number of sales targets achieved % decrease in employee turnover *

Graph for Operational Perspective

Data for Operational Perspective

% of renewed policies to the number of policies sold

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% of renewed policies to the number of policies sold	49,6	60,3	+ 10,7	%	Maximize	Operational Perspective

Graph for % of renewed policies to the number of policies sold

Data for % of renewed policies to the number of policies sold

% of policy lapses or missed payments

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% of policy lapses or missed payments	8,7	28,1	+ 19,4	%	Minimize	Operational Perspective

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Data for % of policy lapses or missed payments

Number of sales targets achieved

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of sales targets achieved	5,752	8,119	+ 2,367	Score	Maximize	Operational Perspective

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Data for Number of sales targets achieved

Customer service perspective

	Name	Start value	End value	Dynamic	Parent	Contains
	Customer service perspective	46,22 %	65,48 %	+ 19,26%	Insurance Sales Force	Indicators Number of referrals generated from customers Number of customer focused products developed % decrease in customer complaints Percentage of upgraded policies *

Graph for Customer service perspective

Data for Customer service perspective

Number of referrals generated from customers

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of referrals generated from customers	8,704	2,053	-6,651	Score	Maximize	Customer service perspective

Graph for Number of referrals generated from customers

Data for Number of referrals generated from customers

Number of customer focused products developed

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of customer focused products developed	6,054	17,435	+ 11,38	#	Maximize	Customer service perspective

Graph for Number of customer focused products developed

Data for Number of customer focused products developed

% decrease in customer complaints

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% decrease in customer complaints	24,35	48,1	+ 23,75	%	Maximize	Customer service perspective

Graph for % decrease in customer complaints

Data for % decrease in customer complaints

Education and Training Perspective

	Name	Start value	End value	Dynamic	Parent	Contains
	Education and Training Perspective	59,69 %	26,53 %	-33,16%	Insurance Sales Force	Indicators Number of Training sessions Number of brainstorming sessions Number of motivational training sessions Number of quality and feedback intiatives introduced *

Graph for Education and Training Perspective

Data for Education and Training Perspective

Number of Training sessions

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of Training sessions	9,91	2,233	-7,677	#	Maximize	Education and Training Perspective

Graph for Number of Training sessions

Data for Number of Training sessions

Number of brainstorming sessions

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of brainstorming sessions	2,632	3,26	+ 0,628	#	Maximize	Education and Training Perspective

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Data for Number of brainstorming sessions

Number of motivational training sessions

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of motivational training sessions	7,093	3,898	-3,195	#	Maximize	Education and Training Perspective

Graph for Number of motivational training sessions

Data for Number of motivational training sessions

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