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Internet Access Scorecard

Report includes: 1 month(s) 49 day(s), from 07.03.2009 to 25.04.2009

Name

Start value

End value

Dynamic

Contains

Internet Access Scorecard

45,7 %

52,19 %

+ 6,49 %

Customer Experience Perspective	(65,6%, 17,47%)
Work Place and Household Internet Access Perspective	(44,3%, 10,45%)
Mobile Internet Access Perspective	(34,5%, -5,16%)
Internet Usage and Expansion Perspective	(61,6%, -4,26%)

Graph for Internet Access Scorecard

Data for Internet Access Scorecard

Dates	Value
07.03.2009	45,7
14.03.2009	58,59
21.03.2009	43,5
28.03.2009	43,62
04.04.2009	39,26
11.04.2009	67,81
18.04.2009	61,28
25.04.2009	52,19

Customer Experience Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Customer Experience Perspective

48,12 %

65,59 %

+ 17,47%

Internet Access Scorecard

Indicators

% of Customers Requiring More Tailored Internet Packages

% of Customers Requiring Better Broadband Connection

% of Customers Requiring Improved Customer Service

% of Customers Taking Internet Application in Bundled Form *

* - Information for this metric is limited in sample report Description This perspective helps to know the customer experience using the internet applications.

Graph for Customer Experience Perspective

Data for Customer Experience Perspective

Dates	Value	Weight
07.03.2009	48,12	3
14.03.2009	45,59	3
21.03.2009	37,83	3
28.03.2009	42,05	3
04.04.2009	36,22	3
11.04.2009	75,06	3
18.04.2009	61,69	3
25.04.2009	65,59	3

% of Customers Requiring More Tailored Internet Packages

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% of Customers Requiring More Tailored Internet Packages	37,78	29,47	-8,31	%	Maximize	Customer Experience Perspective

Description It indicates the % of customers asking for more tailored internet packages.

Graph for % of Customers Requiring More Tailored Internet Packages

Data for % of Customers Requiring More Tailored Internet Packages

Dates	Weight	Min	Max	Value
07.03.2009	3	10	40	37,78
14.03.2009	3	10	40	26,56
21.03.2009	3	10	40	11,5
28.03.2009	3	10	40	25,42
04.04.2009	3	10	40	28,57
11.04.2009	3	10	40	36,73
18.04.2009	3	10	40	21,43
25.04.2009	3	10	40	29,47

% of Customers Requiring Better Broadband Connection

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% of Customers Requiring Better Broadband Connection	34,72	58,48	+ 23,76	%	Maximize	Customer Experience Perspective

Description It shows the % of customers requiring better broadband connections as they found their existing broadband connection speed insufficient.

Graph for % of Customers Requiring Better Broadband Connection

Data for % of Customers Requiring Better Broadband Connection

Dates	Weight	Min	Max	Value
07.03.2009	3	30	70	34,72
14.03.2009	3	30	70	54,68
21.03.2009	3	30	70	57,72
28.03.2009	3	30	70	39
04.04.2009	3	30	70	36,04
11.04.2009	3	30	70	64,2
18.04.2009	3	30	70	60,72
25.04.2009	3	30	70	58,48

% of Customers Requiring Improved Customer Service

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% of Customers Requiring Improved Customer Service	19,675	17,925	-1,75	%	Maximize	Customer Experience Perspective

Description It refers to % of internet users that require improved customer service on the part of service providers.

Graph for % of Customers Requiring Improved Customer Service

Data for % of Customers Requiring Improved Customer Service

Dates	Weight	Min	Max	Value
07.03.2009	2	5	30	19,675
14.03.2009	2	5	30	12,525
21.03.2009	2	5	30	21
28.03.2009	2	5	30	25
04.04.2009	2	5	30	11,6
11.04.2009	2	5	30	25,775
18.04.2009	2	5	30	25,65
25.04.2009	2	5	30	17,925

Work Place and Household Internet Access Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Work Place and Household Internet Access Perspective

33,85 %

44,3 %

+ 10,45%

Internet Access Scorecard

Indicators

Work Stoppages due to Inadequate Internet Access

% Reduction in Server Downtime

Wireless Connections: Fixed Line Connections Ratio

Security Robustness *

* - Information for this metric is limited in sample report Description This perspective provides an overview of internet access in the work place and home.

Graph for Work Place and Household Internet Access Perspective

Data for Work Place and Household Internet Access Perspective

Dates	Value	Weight
07.03.2009	33,85	3
14.03.2009	70,39	3
21.03.2009	45,92	3
28.03.2009	26,58	3
04.04.2009	31,3	3
11.04.2009	70,57	3
18.04.2009	58,31	3
25.04.2009	44,3	3

Work Stoppages due to Inadequate Internet Access

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Work Stoppages due to Inadequate Internet Access	1,115	3,565	+ 2,45	#	Minimize	Work Place and Household Internet Access Perspective

Description In indicates the number of work stoppages experienced due to inadequate internet access in the work place or home (in the past 6 months).

Graph for Work Stoppages due to Inadequate Internet Access

Data for Work Stoppages due to Inadequate Internet Access

Dates	Weight	Min	Max	Value
07.03.2009	3	0	5	1,115
14.03.2009	3	0	5	0,09
21.03.2009	3	0	5	3,95
28.03.2009	3	0	5	3,69
04.04.2009	3	0	5	3,335
11.04.2009	3	0	5	1,505
18.04.2009	3	0	5	4,53
25.04.2009	3	0	5	3,565

% Reduction in Server Downtime

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% Reduction in Server Downtime	35,11	77,74	+ 42,63	%	Maximize	Work Place and Household Internet Access Perspective

Description It refers to the % reduction in server downtime seen over the last 6 months.

Graph for % Reduction in Server Downtime

Data for % Reduction in Server Downtime

Dates	Weight	Min	Max	Value
07.03.2009	2	30	100	35,11
14.03.2009	2	30	100	80,12
21.03.2009	2	30	100	68,71
28.03.2009	2	30	100	33,64
04.04.2009	2	30	100	63,32
11.04.2009	2	30	100	44,14
18.04.2009	2	30	100	99,93
25.04.2009	2	30	100	77,74

Wireless Connections: Fixed Line Connections Ratio

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Wireless Connections: Fixed Line Connections Ratio	0,3925	0,6235	+ 0,231	#	Maximize	Work Place and Household Internet Access Perspective

Description It indicates the ratio between the number of wireless connections and fixed line connections used in the workplace or home.

Graph for Wireless Connections: Fixed Line Connections Ratio

Data for Wireless Connections: Fixed Line Connections Ratio

Dates	Weight	Min	Max	Value
07.03.2009	2	0,25	1	0,3925
14.03.2009	2	0,25	1	0,60325
21.03.2009	2	0,25	1	0,45025
28.03.2009	2	0,25	1	0,8275
04.04.2009	2	0,25	1	0,31525
11.04.2009	2	0,25	1	0,883
18.04.2009	2	0,25	1	0,62425
25.04.2009	2	0,25	1	0,6235

Mobile Internet Access Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Mobile Internet Access Perspective

39,65 %

34,49 %

-5,16%

Internet Access Scorecard

Indicators

% Rise in Customers Using Cell-phones for Internet Access

% Rise in Customers Using Wi-fi USBs for Internet Access

Flexibility Level through wireless internet access

Internet Access Penetration Level *

* - Information for this metric is limited in sample report Description This perspective takes into account the KPIs related to mobile internet access during travel.

Graph for Mobile Internet Access Perspective

Data for Mobile Internet Access Perspective

Dates	Value	Weight
07.03.2009	39,65	2
14.03.2009	56,85	2
21.03.2009	41,49	2
28.03.2009	55,78	2
04.04.2009	62,71	2
11.04.2009	53,95	2
18.04.2009	58,69	2
25.04.2009	34,49	2

% Rise in Customers Using Cell-phones for Internet Access

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% Rise in Customers Using Cell-phones for Internet Access	29,22	38,445	+ 9,225	%	Maximize	Mobile Internet Access Perspective

Description It shows the % rise in customers using cell phones for accessing the internet.

Graph for % Rise in Customers Using Cell-phones for Internet Access

Data for % Rise in Customers Using Cell-phones for Internet Access

Dates	Weight	Min	Max	Value
07.03.2009	2	15	60	29,22
14.03.2009	2	15	60	50,1
21.03.2009	2	15	60	41,145
28.03.2009	2	15	60	17,475
04.04.2009	2	15	60	31,515
11.04.2009	2	15	60	55,32
18.04.2009	2	15	60	58,425
25.04.2009	2	15	60	38,445

% Rise in Customers Using Wi-fi USBs for Internet Access

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% Rise in Customers Using Wi-fi USBs for Internet Access	37,14	41,97	+ 4,83	%	Maximize	Mobile Internet Access Perspective

Description It indicates the % rise in users accessing internet through wi-fi USBs.

Graph for % Rise in Customers Using Wi-fi USBs for Internet Access

Data for % Rise in Customers Using Wi-fi USBs for Internet Access

Dates	Weight	Min	Max	Value
07.03.2009	3	30	100	37,14
14.03.2009	3	30	100	97,9
21.03.2009	3	30	100	36,72
28.03.2009	3	30	100	89,78
04.04.2009	3	30	100	61,71
11.04.2009	3	30	100	79,49
18.04.2009	3	30	100	63,32
25.04.2009	3	30	100	41,97

Flexibility Level through wireless internet access

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Flexibility Level through wireless internet access	8,497	1,036	-7,461	Score	Maximize	Mobile Internet Access Perspective

Description It refers to the flexibility level experienced by the users with wireless internet access (on a scale of 1 to 10).

Graph for Flexibility Level through wireless internet access

Data for Flexibility Level through wireless internet access

Dates	Weight	Min	Max	Value
07.03.2009	3	1	10	8,497
14.03.2009	3	1	10	1,873
21.03.2009	3	1	10	4,807
28.03.2009	3	1	10	6,904
04.04.2009	3	1	10	8,758
11.04.2009	3	1	10	5,302
18.04.2009	3	1	10	6,175
25.04.2009	3	1	10	1,036

Internet Usage and Expansion Perspective

Name

Start value

End value

Dynamic

Parent

Contains

Internet Usage and Expansion Perspective

65,89 %

61,63 %

-4,26%

Internet Access Scorecard

Indicators

% Increase in Users Accessing Internet for Online Transactions

% of Customers Using Internet Services for Entertainment Purposes

Knowledge Enhancement Level

Expansion Rate *

* - Information for this metric is limited in sample report Description This perspective highlights the usages and expansion level internet services.

Graph for Internet Usage and Expansion Perspective

Data for Internet Usage and Expansion Perspective

Dates	Value	Weight
07.03.2009	65,89	2
14.03.2009	62,13	2
21.03.2009	50,38	2
28.03.2009	59,4	2
04.04.2009	32,29	2
11.04.2009	66,67	2
18.04.2009	67,72	2
25.04.2009	61,63	2

% Increase in Users Accessing Internet for Online Transactions

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% Increase in Users Accessing Internet for Online Transactions	68,64	141,96	+ 73,32	%	Maximize	Internet Usage and Expansion Perspective

Description It indicates the rise in number of customers that access internet for online transactions like bill payment, reservation, bank accounts, etc.

Graph for % Increase in Users Accessing Internet for Online Transactions

Data for % Increase in Users Accessing Internet for Online Transactions

Dates	Weight	Min	Max	Value
07.03.2009	3	30	150	68,64
14.03.2009	3	30	150	65,88
21.03.2009	3	30	150	42
28.03.2009	3	30	150	116,88
04.04.2009	3	30	150	76,2
11.04.2009	3	30	150	135,48
18.04.2009	3	30	150	144,72
25.04.2009	3	30	150	141,96

% of Customers Using Internet Services for Entertainment Purposes

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% of Customers Using Internet Services for Entertainment Purposes	136,25	90,875	-45,37	%	Maximize	Internet Usage and Expansion Perspective

Description It specifies the % of customers accessing internet services like videos, music, games, sports, ringtones, etc.

Graph for % of Customers Using Internet Services for Entertainment Purposes

Data for % of Customers Using Internet Services for Entertainment Purposes

Dates	Weight	Min	Max	Value
07.03.2009	2	25	150	136,25
14.03.2009	2	25	150	108,875
21.03.2009	2	25	150	45,125
28.03.2009	2	25	150	111,125
04.04.2009	2	25	150	119,25
11.04.2009	2	25	150	99,125
18.04.2009	2	25	150	111,625
25.04.2009	2	25	150	90,875

Knowledge Enhancement Level

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Knowledge Enhancement Level	6,787	3,214	-3,573	Score	Maximize	Internet Usage and Expansion Perspective

Description It refers to the enhancement in the knowledge level of users through internet access (on a scale of 1 to 10).

Graph for Knowledge Enhancement Level

Data for Knowledge Enhancement Level

Dates	Weight	Min	Max	Value
07.03.2009	3	1	10	6,787
14.03.2009	3	1	10	7,084
21.03.2009	3	1	10	9,802
28.03.2009	3	1	10	7,228
04.04.2009	3	1	10	2,242
11.04.2009	3	1	10	4,15
18.04.2009	3	1	10	5,698
25.04.2009	3	1	10	3,214

Created by: AKS-Labs
Report created with Balanced Scorecard Designer at 30.03.2009 20:24:36