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ITIL Asset management

Report includes: 1 month(s) 49 day(s), from 06.12.2009 to 24.01.2010

Name

Start value

End value

Dynamic

Contains

ITIL Asset management

45,06 %

34,39 %

-10,67 %

Software Costs	(31,5%, -0,49%)
Procurement Prespective	(28,1%, -1,24%)
Hardware asset value	(27,1%, -8,22%)
Access Of Software	(44,9%, -26,61%)

Graph for ITIL Asset management

Data for ITIL Asset management

Dates	Value
06.12.2009	45,06
13.12.2009	42,97
20.12.2009	52,67
27.12.2009	55,5
03.01.2010	55,56
10.01.2010	57,73
17.01.2010	41,79
24.01.2010	34,39

Software Costs

Name

Start value

End value

Dynamic

Parent

Contains

Software Costs

31,99 %

31,5 %

-0,49%

ITIL Asset management

Indicators

Cost Of Software To Customer

Software Support Personnel Cost

Software Development Cost

Cost Of Software Maintenance *

* - Information for this metric is limited in sample report Description It IS One Of The Most Important Parameter Both For The Company And Customer. Both Want To Minimize The cost

Graph for Software Costs

Data for Software Costs

Dates	Value	Weight
06.12.2009	31,99	3
13.12.2009	36,38	3
20.12.2009	53,3	3
27.12.2009	43,94	3
03.01.2010	50,92	3
10.01.2010	36,2	3
17.01.2010	58,87	3
24.01.2010	31,5	3

Cost Of Software To Customer

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Cost Of Software To Customer	67,33	75,943	+ 8,613	scale	Minimize	Software Costs

Description It Implies The Cost Involved To A Customer In Purchasing the Software.

Graph for Cost Of Software To Customer

Data for Cost Of Software To Customer

Dates	Weight	Min	Max	Value
06.12.2009	3	1	100	67,33
13.12.2009	3	1	100	6,841
20.12.2009	3	1	100	79,606
27.12.2009	3	1	100	86,833
03.01.2010	3	1	100	69,211
10.01.2010	3	1	100	77,131
17.01.2010	3	1	100	58,42
24.01.2010	3	1	100	75,943

Software Support Personnel Cost

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Software Support Personnel Cost	93,367	72,379	-20,99	scale	Minimize	Software Costs

Description This Indicates The Cost Involved On Support Executives, calculated in millions

Graph for Software Support Personnel Cost

Data for Software Support Personnel Cost

Dates	Weight	Min	Max	Value
06.12.2009	2	1	100	93,367
13.12.2009	2	1	100	83,764
20.12.2009	2	1	100	63,172
27.12.2009	2	1	100	3,178
03.01.2010	2	1	100	56,935
10.01.2010	2	1	100	45,55
17.01.2010	2	1	100	55,648
24.01.2010	2	1	100	72,379

Software Development Cost

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Software Development Cost	59,509	70,3	+ 10,79	scale	Minimize	Software Costs

Description This Involves The Cost To The Company To Develop The Software.It Included All Kind Of Inventory Cost Required To Develop The Software. Calculated in millions.

Graph for Software Development Cost

Data for Software Development Cost

Dates	Weight	Min	Max	Value
06.12.2009	4	1	100	59,509
13.12.2009	4	1	100	92,674
20.12.2009	4	1	100	4,564
27.12.2009	4	1	100	63,172
03.01.2010	4	1	100	41,095
10.01.2010	4	1	100	58,321
17.01.2010	4	1	100	19,81
24.01.2010	4	1	100	70,3

Procurement Prespective

Name

Start value

End value

Dynamic

Parent

Contains

Procurement Prespective

29,3 %

28,06 %

-1,24%

ITIL Asset management

Indicators

Mean Time To Procure

Quality Of Product

Business Compliance Issues

User Aids For Product Use *

* - Information for this metric is limited in sample report Description This Parameter Implies The Time Taken To Deliver Any Request Put Up By The Customer. This Is Determined By Dividing Total Procurements By Total Time For Procurements.

Graph for Procurement Prespective

Data for Procurement Prespective

Dates	Value	Weight
06.12.2009	29,3	3
13.12.2009	29,52	3
20.12.2009	42,66	3
27.12.2009	56,12	3
03.01.2010	75,8	3
10.01.2010	76,74	3
17.01.2010	53,52	3
24.01.2010	28,06	3

Mean Time To Procure

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Mean Time To Procure	64,971	52,333	-12,64	number	Minimize	Procurement Prespective

Description This Indicator Is Used To Find Out The Mean Time That Is Taken For Procuring Any request

Graph for Mean Time To Procure

Data for Mean Time To Procure

Dates	Weight	Min	Max	Value
06.12.2009	4	1	72	64,971
13.12.2009	4	1	72	71,077
20.12.2009	4	1	72	54,392
27.12.2009	4	1	72	39,695
03.01.2010	4	1	72	4,692
10.01.2010	4	1	72	4,976
17.01.2010	4	1	72	33,021
24.01.2010	4	1	72	52,333

Quality Of Product

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Quality Of Product	9,64	5,338	-4,302	Score	Maximize	Procurement Prespective

Description This Indicator Implies The Quality Of The Product Procured Should Be Upto The Mark.It Is Measured On A Scale Of 1 To 10.Maximum Score Implies Best Product.

Graph for Quality Of Product

Data for Quality Of Product

Dates	Weight	Min	Max	Value
06.12.2009	2	1	10	9,64
13.12.2009	2	1	10	7,534
20.12.2009	2	1	10	5,995
27.12.2009	2	1	10	6,292
03.01.2010	2	1	10	8,443
10.01.2010	2	1	10	8,083
17.01.2010	2	1	10	7,318
24.01.2010	2	1	10	5,338

Business Compliance Issues

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Business Compliance Issues	16,72	18,64	+ 1,92	scale	Minimize	Procurement Prespective

Description This indicator aims to gauge the frequency of business compliance issues that crop up in the procurement process

Graph for Business Compliance Issues

Data for Business Compliance Issues

Dates	Weight	Min	Max	Value
06.12.2009	2	0	20	16,72
13.12.2009	2	0	20	6,86
20.12.2009	2	0	20	1,12
27.12.2009	2	0	20	4,58
03.01.2010	2	0	20	18,4
10.01.2010	2	0	20	16,42
17.01.2010	2	0	20	6,5
24.01.2010	2	0	20	18,64

Hardware asset value

Name

Start value

End value

Dynamic

Parent

Contains

Hardware asset value

35,34 %

27,12 %

-8,22%

ITIL Asset management

Indicators

Cost Of Hardware Required

Cost Of Hardware Maintenance

Cost Of Hardware Engineers To Company

Cost Of Third party Hardware Assistance *

* - Information for this metric is limited in sample report Description This Implies The Facts About The Hardware Support Given To The Software To Be Accessed. Also gives an indication about the worth of the hardware resources availaible.

Graph for Hardware asset value

Data for Hardware asset value

Dates	Value	Weight
06.12.2009	35,34	2
13.12.2009	46,1	2
20.12.2009	44,1	2
27.12.2009	60,68	2
03.01.2010	53,48	2
10.01.2010	51,2	2
17.01.2010	44,46	2
24.01.2010	27,12	2

Cost Of Hardware Required

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Cost Of Hardware Required	11,197	99,604	+ 88,41	scale	Minimize	Hardware asset value

Description This Implies The Cost Of Hardware That Is Required To Access The Software. (units- millions)

Graph for Cost Of Hardware Required

Data for Cost Of Hardware Required

Dates	Weight	Min	Max	Value
06.12.2009	2	1	100	11,197
13.12.2009	2	1	100	46,639
20.12.2009	2	1	100	90,298
27.12.2009	2	1	100	50,005
03.01.2010	2	1	100	32,581
10.01.2010	2	1	100	60,103
17.01.2010	2	1	100	29,413
24.01.2010	2	1	100	99,604

Cost Of Hardware Maintenance

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Cost Of Hardware Maintenance	9,38	9,66	+ 0,28	scale	Minimize	Hardware asset value

Description This Implies The Cost Involved In Configuration Of The Hardware System As Per The Requirement Of The Software.(units- millions)

Graph for Cost Of Hardware Maintenance

Data for Cost Of Hardware Maintenance

Dates	Weight	Min	Max	Value
06.12.2009	4	0	10	9,38
13.12.2009	4	0	10	4
20.12.2009	4	0	10	5,83
27.12.2009	4	0	10	5,63
03.01.2010	4	0	10	6,49
10.01.2010	4	0	10	5,07
17.01.2010	4	0	10	6,82
24.01.2010	4	0	10	9,66

Cost Of Hardware Engineers To Company

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Cost Of Hardware Engineers To Company	5,76	0,85	-4,91	scale	Minimize	Hardware asset value

Description This Involves The Cost Of Hardware Support Given By The Engineer To Have Uninterrupted Access Of The Software.(units- millions)

Graph for Cost Of Hardware Engineers To Company

Data for Cost Of Hardware Engineers To Company

Dates	Weight	Min	Max	Value
06.12.2009	2	0	10	5,76
13.12.2009	2	0	10	6,18
20.12.2009	2	0	10	2,72
27.12.2009	2	0	10	2,99
03.01.2010	2	0	10	2,66
10.01.2010	2	0	10	6,47
17.01.2010	2	0	10	5,11
24.01.2010	2	0	10	0,85

Access Of Software

Name

Start value

End value

Dynamic

Parent

Contains

Access Of Software

71,55 %

44,94 %

-26,61%

ITIL Asset management

Indicators

User Interface User-friendliness

Software Access Cost Per user

Training Sessions Held

Access Modes *

* - Information for this metric is limited in sample report Description This Implies The Accessibility Of The Software To The Customer , Which Make It More Familiar To The Customer

Graph for Access Of Software

Data for Access Of Software

Dates	Value	Weight
06.12.2009	71,55	4
13.12.2009	56,45	4
20.12.2009	64	4
27.12.2009	61,11	4
03.01.2010	44,9	4
10.01.2010	62,9	4
17.01.2010	18,84	4
24.01.2010	44,94	4

User Interface User-friendliness

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	User Interface User-friendliness	9,739	8,272	-1,467	scale	Maximize	Access Of Software

Description This Indicator Implies The Level Of Ease Of Use Of Software To the User. Calculated on a scale of 1 to 10

Graph for User Interface User-friendliness

Data for User Interface User-friendliness

Dates	Weight	Min	Max	Value
06.12.2009	4	1	10	9,739
13.12.2009	4	1	10	3,97
20.12.2009	4	1	10	4,258
27.12.2009	4	1	10	7,102
03.01.2010	4	1	10	2,593
10.01.2010	4	1	10	2,899
17.01.2010	4	1	10	1,54
24.01.2010	4	1	10	8,272

Software Access Cost Per user

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Software Access Cost Per user	4465,9	1800,3	-2666	number	Minimize	Access Of Software

Description This Indicator Indicates The Cost Associated With providing software access to each user Companies can choose various options such as Saas, open source to reduce these costs.

Graph for Software Access Cost Per user

Data for Software Access Cost Per user

Dates	Weight	Min	Max	Value
06.12.2009	1	100	5000	4465,9
13.12.2009	1	100	5000	1898,3
20.12.2009	1	100	5000	737
27.12.2009	1	100	5000	2123,7
03.01.2010	1	100	5000	1271,1
10.01.2010	1	100	5000	232,3
17.01.2010	1	100	5000	2314,8
24.01.2010	1	100	5000	1800,3

Training Sessions Held

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Training Sessions Held	5,905	2,341	-3,564	number	Maximize	Access Of Software

Description This indicator aims to evaluate the amount of effort put into helping users become familiar with the software used in the company. (Sessions/per month)

Graph for Training Sessions Held

Data for Training Sessions Held

Dates	Weight	Min	Max	Value
06.12.2009	4	1	10	5,905
13.12.2009	4	1	10	8,164
20.12.2009	4	1	10	7,975
27.12.2009	4	1	10	7,156
03.01.2010	4	1	10	5,923
10.01.2010	4	1	10	9,505
17.01.2010	4	1	10	1,639
24.01.2010	4	1	10	2,341

Created by: Aks- Labs
Report created with BSC Designer PRO at 29.12.2009 11:58:25