This is a Non-Profit Balanced Scorecard Report, it is one of reports that Balanced Scorecard Designer can generate for Non-Profit scorecard. With this software you can also design your own KPIs, Balanced Scorecards and metrics.


Non-Profit Organization Scorecard

Report includes: 1 month(s) 49 day(s), from 30.09.2008 to 18.11.2008

  Name Start value End value Dynamic Contains
Root Non-Profit Organization Scorecard 46,79 % 59,92 % + 13,13 %
Financial Perspective(52,1%, -1,65%Down)
Customer Perspective(74,3%, 25,77%Up)
Process Perspective(45,7%, 8,51%Up)
Learning and Growth Perspective(64,3%, 20,96%Up)

Graph for Non-Profit Organization Scorecard

Graph for Non-Profit Organization Scorecard

Data for Non-Profit Organization Scorecard

DatesValue
30.09.200846,79
07.10.200850,57
14.10.200856,13
21.10.200865,54
28.10.200855,03
04.11.200845,47
11.11.200856,67
18.11.200859,92

Financial Perspective

  Name Start value End value Dynamic Parent Contains
Root Financial Perspective 53,8 % 52,15 % -1,65% Non-Profit Organization Scorecard
Indicators
% Increase in Cash Flows
% Decrease in Cost per Service Offered
% Increase in Contributions made
Average Gift Amount *
* - Information for this metric is limited in sample report Description This perspective takes into consideration the financial KPIs to judge the operations of the NPO's.

Graph for Financial Perspective

Graph for Financial Perspective

Data for Financial Perspective

DatesValueWeight
30.09.200853,83
07.10.200853,793
14.10.200838,353
21.10.200864,073
28.10.200840,843
04.11.200854,843
11.11.200856,43
18.11.200852,153

% Increase in Cash Flows

  Name Start value End value Dynamic Measure units Optimization method Parent
Root % Increase in Cash Flows 86,9 13,5 -73,4 % Maximize Financial Perspective
Description It refers to % increase in cash flows of the NPO over the last calender year.

Graph for % Increase in Cash Flows

Graph for % Increase in Cash Flows

Data for % Increase in Cash Flows

DatesWeightMinMaxValue
30.09.20083010086,9
07.10.20083010079,2
14.10.20083010056,7
21.10.20083010082,8
28.10.20083010027,2
04.11.20083010052,6
11.11.20083010082,7
18.11.20083010013,5

% Decrease in Cost per Service Offered

  Name Start value End value Dynamic Measure units Optimization method Parent
Root % Decrease in Cost per Service Offered 14,44 27,88 + 13,44 % Maximize Financial Perspective
Description It refers to the % decrease in the cost per service offered by the non-profit entities.

Graph for % Decrease in Cost per Service Offered

Graph for % Decrease in Cost per Service Offered

Data for % Decrease in Cost per Service Offered

DatesWeightMinMaxValue
30.09.20082105014,44
07.10.20082105033,2
14.10.20082105014,68
21.10.20082105019,6
28.10.20082105040,6
04.11.20082105039,2
11.11.20082105027,12
18.11.20082105027,88

% Increase in Contributions made

  Name Start value End value Dynamic Measure units Optimization method Parent
Root % Increase in Contributions made 22,7 64,1 + 41,4 % Maximize Financial Perspective
Description It means % increase in the number of financial contributions made by the organization.

Graph for % Increase in Contributions made

Graph for % Increase in Contributions made

Data for % Increase in Contributions made

DatesWeightMinMaxValue
30.09.20082010022,7
07.10.2008201004,7
14.10.20082010043,4
21.10.20082010042,1
28.10.2008201008,3
04.11.20082010050,6
11.11.20082010094
18.11.20082010064,1

Customer Perspective

  Name Start value End value Dynamic Parent Contains
Root Customer Perspective 48,54 % 74,31 % + 25,77% Non-Profit Organization Scorecard
Indicators
Collection Rates
Average Collection Time
% increase in number of clients serviced per hour
% Decrease in Number of Customer Complaints *
* - Information for this metric is limited in sample report Description This perspective provides the overview of factors related to customers.

Graph for Customer Perspective

Graph for Customer Perspective

Data for Customer Perspective

DatesValueWeight
30.09.200848,543
07.10.200857,693
14.10.200862,253
21.10.200862,573
28.10.200853,93
04.11.200828,973
11.11.200854,773
18.11.200874,313

Collection Rates

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Collection Rates 69 78,9 + 9,9 % Maximize Customer Perspective
Description It means the percentage collection rates achieved by the organization.

Graph for Collection Rates

Graph for Collection Rates

Data for Collection Rates

DatesWeightMinMaxValue
30.09.20083010069
07.10.20083010078,9
14.10.20083010078,6
21.10.20083010094,7
28.10.20083010032,7
04.11.20083010078,5
11.11.20083010044,1
18.11.20083010078,9

Average Collection Time

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Average Collection Time 13,141 8,771 -4,37 days Minimize Customer Perspective
Description It indicates the average collection time for collection of payments from the customers.

Graph for Average Collection Time

Graph for Average Collection Time

Data for Average Collection Time

DatesWeightMinMaxValue
30.09.2008273013,141
07.10.2008273020,777
14.10.2008273016,798
21.10.2008273029,586
28.10.200827308,219
04.11.2008273029,609
11.11.2008273016,2
18.11.200827308,771

% increase in number of clients serviced per hour

  Name Start value End value Dynamic Measure units Optimization method Parent
Root % increase in number of clients serviced per hour 55,04 75,52 + 20,48 % Maximize Customer Perspective
Description It refers to the % increase in number of clients that are serviced per hour by the organization.

Graph for % increase in number of clients serviced per hour

Graph for % increase in number of clients serviced per hour

Data for % increase in number of clients serviced per hour

DatesWeightMinMaxValue
30.09.200832010055,04
07.10.200832010057,12
14.10.200832010066,8
21.10.200832010090,88
28.10.200832010082,16
04.11.200832010021,12
11.11.200832010065,44
18.11.200832010075,52

Process Perspective

  Name Start value End value Dynamic Parent Contains
Root Process Perspective 37,16 % 45,67 % + 8,51% Non-Profit Organization Scorecard
Indicators
% Increase in Productivity
% Decrease in average time to process to grant application
Average Time to Receive Planned Gift
% Decrease in Delivery Delays *
* - Information for this metric is limited in sample report Description This perspective provides an overview of the internal and external processes of the non-profit organizations.

Graph for Process Perspective

Graph for Process Perspective

Data for Process Perspective

DatesValueWeight
30.09.200837,162
07.10.200838,542
14.10.200874,512
21.10.200871,852
28.10.200869,042
04.11.200851,952
11.11.200865,732
18.11.200845,672

% Increase in Productivity

  Name Start value End value Dynamic Measure units Optimization method Parent
Root % Increase in Productivity 63,21 139,22 + 76,01 % Maximize Process Perspective
Description It refers to % increase in the productivity of the operations.

Graph for % Increase in Productivity

Graph for % Increase in Productivity

Data for % Increase in Productivity

DatesWeightMinMaxValue
30.09.200834015063,21
07.10.200834015074,54
14.10.2008340150126,13
21.10.2008340150113,48
28.10.2008340150142,74
04.11.200834015095,22
11.11.2008340150132,95
18.11.2008340150139,22

% Decrease in average time to process to grant application

  Name Start value End value Dynamic Measure units Optimization method Parent
Root % Decrease in average time to process to grant application 19,72 11,08 -8,64 % Maximize Process Perspective
Description It refers to % decrease in average time to process grant application over the last year.

Graph for % Decrease in average time to process to grant application

Graph for % Decrease in average time to process to grant application

Data for % Decrease in average time to process to grant application

DatesWeightMinMaxValue
30.09.20083105019,72
07.10.20083105023,68
14.10.20083105028,72
21.10.20083105047,8
28.10.20083105018,16
04.11.20083105023,64
11.11.20083105044,64
18.11.20083105011,08

Average Time to Receive Planned Gift

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Average Time to Receive Planned Gift 25,206 41,523 + 16,32 months Minimize Process Perspective
Description It means average time taken to receive planned gifts.

Graph for Average Time to Receive Planned Gift

Graph for Average Time to Receive Planned Gift

Data for Average Time to Receive Planned Gift

DatesWeightMinMaxValue
30.09.2008215025,206
07.10.2008215016,631
14.10.200821501,392
21.10.200821506,096
28.10.2008215011,731
04.11.200821508,399
11.11.2008215038,877
18.11.2008215041,523

Learning and Growth Perspective

  Name Start value End value Dynamic Parent Contains
Root Learning and Growth Perspective 43,3 % 64,26 % + 20,96% Non-Profit Organization Scorecard
Indicators
Employee Turnover
Number of Training Sessions
% Decrease in Absenteeism Rate
Certification Levels *
* - Information for this metric is limited in sample report Description This Perspective takes into consideration the staff aspect and their leaning and growth measures.

Graph for Learning and Growth Perspective

Graph for Learning and Growth Perspective

Data for Learning and Growth Perspective

DatesValueWeight
30.09.200843,32
07.10.200847,072
14.10.200855,252
21.10.200865,92
28.10.200863,992
04.11.200849,662
11.11.200850,862
18.11.200864,262

Employee Turnover

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Employee Turnover 21,27 5,7 -15,57 % Minimize Learning and Growth Perspective
Description It refers to the rate of employee turnover prevailing in the non-profit organization.

Graph for Employee Turnover

Graph for Employee Turnover

Data for Employee Turnover

DatesWeightMinMaxValue
30.09.2008303021,27
07.10.200830303,9
14.10.200830307,59
21.10.2008303024,9
28.10.200830304,83
04.11.2008303011,85
11.11.2008303015,27
18.11.200830305,7

Number of Training Sessions

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Number of Training Sessions 2,976 4,696 + 1,72 # Maximize Learning and Growth Perspective
Description It refers to the number of training sessions conducted in a month.

Graph for Number of Training Sessions

Graph for Number of Training Sessions

Data for Number of Training Sessions

DatesWeightMinMaxValue
30.09.20082152,976
07.10.20082152,808
14.10.20082152,328
21.10.20082154,76
28.10.20082151,596
04.11.20082154,36
11.11.20082154,508
18.11.20082154,696

% Decrease in Absenteeism Rate

  Name Start value End value Dynamic Measure units Optimization method Parent
Root % Decrease in Absenteeism Rate 51,92 56,16 + 4,24 % Maximize Learning and Growth Perspective
Description It indicates % decrease in absenteeism rate of the Non Profit Organization.

Graph for % Decrease in Absenteeism Rate

Graph for % Decrease in Absenteeism Rate

Data for % Decrease in Absenteeism Rate

DatesWeightMinMaxValue
30.09.200832010051,92
07.10.200832010020,72
14.10.200832010064,8
21.10.200832010078,88
28.10.200832010066,4
04.11.200832010031,28
11.11.200832010065,04
18.11.200832010056,16
Created by: AKS-Labs
Report created with Balanced Scorecard Designer at 23.10.2008 17:03:31

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