Product Knowledge Management

Report includes: 1 month(s) 49 day(s), from 12.06.2008 to 31.07.2008

	Name	Start value	End value	Dynamic	Contains
	Product Knowledge Management	50,45 %	53,58 %	+ 3,13 %	Financial Perspective (34,5%, -6,43%) Customer Perspective (53,5%, 5,08%) Internal Processes Perspective (66,9%, -0,94%) Innovation Perspective (63,9%, 14,09%)

Graph for Product Knowledge Management

Data for Product Knowledge Management

Financial Perspective

	Name	Start value	End value	Dynamic	Parent	Contains
	Financial Perspective	40,91 %	34,48 %	-6,43%	Product Knowledge Management	Indicators % increase in product training cost % increase in R & D expenditure Average cost of product KM initiatives % savings in operational cost *

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Data for Financial Perspective

% increase in product training cost

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% increase in product training cost	87,1	62,3	-24,8	%	Minimize	Financial Perspective

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Data for % increase in product training cost

% increase in R & D expenditure

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% increase in R & D expenditure	46,65	23,4	-23,25	%	Minimize	Financial Perspective

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Data for % increase in R & D expenditure

Average cost of product KM initiatives

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Average cost of product KM initiatives	8,120188	9,910009	+ 1,79	million $	Minimize	Financial Perspective

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Data for Average cost of product KM initiatives

Customer Perspective

	Name	Start value	End value	Dynamic	Parent	Contains
	Customer Perspective	48,39 %	53,47 %	+ 5,08%	Product Knowledge Management	Indicators % reduction in number of customer complaints % increase in number of repeat customers Average customer satisfaction scores % decrease in repairs and replacement cases *

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Data for Customer Perspective

% reduction in number of customer complaints

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% reduction in number of customer complaints	43,3	49,55	+ 6,25	%	Maximize	Customer Perspective

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Data for % reduction in number of customer complaints

% increase in number of repeat customers

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% increase in number of repeat customers	4,9	21,95	+ 17,05	%	Maximize	Customer Perspective

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Data for % increase in number of repeat customers

Average customer satisfaction scores

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Average customer satisfaction scores	58,6	55,3	-3,3	%	Maximize	Customer Perspective

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Data for Average customer satisfaction scores

Internal Processes Perspective

	Name	Start value	End value	Dynamic	Parent	Contains
	Internal Processes Perspective	67,84 %	66,9 %	-0,94%	Product Knowledge Management	Indicators Sucess rate of new product Number of product knowledge management systems installed Number of new models introduced % reduction in defective products *

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Data for Internal Processes Perspective

Sucess rate of new product

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Sucess rate of new product	9,46	5,842	-3,618	Score	Maximize	Internal Processes Perspective

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Data for Sucess rate of new product

Number of product knowledge management systems installed

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of product knowledge management systems installed	2,704	3,812	+ 1,108	#	Maximize	Internal Processes Perspective

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Data for Number of product knowledge management systems installed

Number of new models introduced

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of new models introduced	7,741	4,744	-2,997	#	Maximize	Internal Processes Perspective

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Data for Number of new models introduced

Innovation Perspective

	Name	Start value	End value	Dynamic	Parent	Contains
	Innovation Perspective	49,78 %	63,87 %	+ 14,09%	Product Knowledge Management	Indicators Number of extermal knowledge links Number of new projects undertaken Technical training sessions Number of product design sessions *

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Data for Innovation Perspective

Number of extermal knowledge links

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of extermal knowledge links	2,107	9,676	+ 7,569	#	Maximize	Innovation Perspective

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Data for Number of extermal knowledge links

Number of new projects undertaken

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of new projects undertaken	1,73	7,92	+ 6,19	#	Maximize	Innovation Perspective

Graph for Number of new projects undertaken

Data for Number of new projects undertaken

Technical training sessions

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Technical training sessions	18,1	18,955	+ 0,855	#	Maximize	Innovation Perspective

Graph for Technical training sessions

Data for Technical training sessions

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