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Work Productivity Scorecard

Report includes: 1 month(s) 49 day(s), from 06.04.2008 to 25.05.2008

Name

Start value

End value

Dynamic

Contains

Work Productivity Scorecard

49,58 %

55,52 %

+ 5,94 %

Financial impact of Productivity	(53,7%, 13,48%)
Productivity in Internal Process	(76,7%, -7,38%)
Productivity and Customers	(38,8%, 19,2%)
Better education and Growth	(43,3%, 1,39%)

Graph for Work Productivity Scorecard

Data for Work Productivity Scorecard

Dates	Value
06.04.2008	49,58
13.04.2008	50,6
20.04.2008	43,54
27.04.2008	51,61
04.05.2008	37,13
11.05.2008	48,65
18.05.2008	63,23
25.05.2008	55,52

Financial impact of Productivity

Name

Start value

End value

Dynamic

Parent

Contains

Financial impact of Productivity

40,18 %

53,66 %

+ 13,48%

Work Productivity Scorecard

Indicators

Finance Saved

Time Saved

Target costs

Target time *

* - Information for this metric is limited in sample report Description The productivity in your company's workplace has high impact on whether or not your business or organization succeeds financially.

Graph for Financial impact of Productivity

Data for Financial impact of Productivity

Dates	Value	Weight
06.04.2008	40,18	3
13.04.2008	68,41	3
20.04.2008	54,52	3
27.04.2008	61,56	3
04.05.2008	18,02	3
11.05.2008	45,37	3
18.05.2008	64,68	3
25.05.2008	53,66	3

Finance Saved

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Finance Saved	102,9	52,35	-50,55	Score	Maximize	Financial impact of Productivity

Description Additional $ saved/spent per employee as a result of high or low productivity.
Target description US$

Graph for Finance Saved

Data for Finance Saved

Dates	Weight	Min	Max	Value
06.04.2008	2	0	150	102,9
13.04.2008	2	0	150	41,85
20.04.2008	2	0	150	135,6
27.04.2008	2	0	150	67,05
04.05.2008	2	0	150	35,4
11.05.2008	2	0	150	96,9
18.05.2008	2	0	150	111,75
25.05.2008	2	0	150	52,35

Time Saved

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Time Saved	2,725	4,505	+ 1,78	Score	Maximize	Financial impact of Productivity

Description Additional time spent/saved in hours per employee per week, as a result of high/low work productivity.
Target description hours per employee per week

Graph for Time Saved

Data for Time Saved

Dates	Weight	Min	Max	Value
06.04.2008	4	0	5	2,725
13.04.2008	4	0	5	3,855
20.04.2008	4	0	5	0,74
27.04.2008	4	0	5	3,495
04.05.2008	4	0	5	0,595
11.05.2008	4	0	5	2,375
18.05.2008	4	0	5	2,17
25.05.2008	4	0	5	4,505

Target costs

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Target costs	562,64	589,28	+ 26,64	Score	Minimize	Financial impact of Productivity

Description Target costs: in $ , being met, or trying to be met as a result of productivity.
Target description US$

Graph for Target costs

Data for Target costs

Dates	Weight	Min	Max	Value
06.04.2008	1	500	590	562,64
13.04.2008	1	500	590	571,28
20.04.2008	1	500	590	520,79
27.04.2008	1	500	590	513,59
04.05.2008	1	500	590	528,53
11.05.2008	1	500	590	501,08
18.05.2008	1	500	590	512,87
25.05.2008	1	500	590	589,28

Productivity in Internal Process

Name

Start value

End value

Dynamic

Parent

Contains

Productivity in Internal Process

84,08 %

76,7 %

-7,38%

Work Productivity Scorecard

Indicators

Morale Improvement

Goals efficiency

Problems solving efficiency

Projects Success Rate *

* - Information for this metric is limited in sample report Description What internal processes must be improved upon within your company, in order to satisfy and retain customers, clients, and shareholders?

Graph for Productivity in Internal Process

Data for Productivity in Internal Process

Dates	Value	Weight
06.04.2008	84,08	3
13.04.2008	26,08	3
20.04.2008	43,47	3
27.04.2008	40,32	3
04.05.2008	31,28	3
11.05.2008	62,12	3
18.05.2008	51,3	3
25.05.2008	76,7	3

Morale Improvement

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Morale Improvement	72,675	10,965	-61,71	%	Maximize	Productivity in Internal Process

Description In terms of staff morale, measure % of staff who seemed satisfied or unsatisfied with work.

Graph for Morale Improvement

Data for Morale Improvement

Dates	Weight	Min	Max	Value
06.04.2008	1	0	85	72,675
13.04.2008	1	0	85	37,06
20.04.2008	1	0	85	33,66
27.04.2008	1	0	85	16,065
04.05.2008	1	0	85	5,695
11.05.2008	1	0	85	82,025
18.05.2008	1	0	85	79,39
25.05.2008	1	0	85	10,965

Goals efficiency

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Goals efficiency	78,68	68,36	-10,32	%	Maximize	Productivity in Internal Process

Description Are tasks well organized? Measure with a ratio of tasks:employees.

Graph for Goals efficiency

Data for Goals efficiency

Dates	Weight	Min	Max	Value
06.04.2008	3	40	80	78,68
13.04.2008	3	40	80	46,08
20.04.2008	3	40	80	72,44
27.04.2008	3	40	80	72,2
04.05.2008	3	40	80	61,88
11.05.2008	3	40	80	76,36
18.05.2008	3	40	80	43,52
25.05.2008	3	40	80	68,36

Problems solving efficiency

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Problems solving efficiency	1,108	1,436	+ 0,328	Score	Minimize	Productivity in Internal Process

Description Time it takes to resolve and discuss problems; measured in hours, as a result of efficient management.
Target description hours

Graph for Problems solving efficiency

Data for Problems solving efficiency

Dates	Weight	Min	Max	Value
06.04.2008	4	1	5	1,108
13.04.2008	4	1	5	4,316
20.04.2008	4	1	5	4,868
27.04.2008	4	1	5	4,336
04.05.2008	4	1	5	4,844
11.05.2008	4	1	5	2,7
18.05.2008	4	1	5	2,804
25.05.2008	4	1	5	1,436

Productivity and Customers

Name

Start value

End value

Dynamic

Parent

Contains

Productivity and Customers

19,58 %

38,78 %

+ 19,2%

Work Productivity Scorecard

Indicators

Customer Support Efficiency

Customer Satisfaction Ratio

Description Although at a first glance, customers are not exactly involved in work productivity, however, they are affected by your company's staff, depending on how focused their efforts are.

Graph for Productivity and Customers

Data for Productivity and Customers

Dates	Value	Weight
06.04.2008	19,58	2
13.04.2008	62,1	2
20.04.2008	33,36	2
27.04.2008	26,76	2
04.05.2008	75,84	2
11.05.2008	30,98	2
18.05.2008	77,4	2
25.05.2008	38,78	2

Customer Support Efficiency

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Customer Support Efficiency	3,678	3,698	+ 0,02	Score	Minimize	Productivity and Customers

Description Average time spent answering emails, phone calls, or complaint/comment letters.
Target description hours

Graph for Customer Support Efficiency

Data for Customer Support Efficiency

Dates	Weight	Min	Max	Value
06.04.2008	6	2	4	3,678
13.04.2008	6	2	4	2,802
20.04.2008	6	2	4	3,168
27.04.2008	6	2	4	3,392
04.05.2008	6	2	4	2,316
11.05.2008	6	2	4	3,47
18.05.2008	6	2	4	2,288
25.05.2008	6	2	4	3,698

Customer Satisfaction Ratio

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Customer Satisfaction Ratio	51,16	73,435	+ 22,28	%	Maximize	Productivity and Customers

Description Measure % of customers satisfied with answers given; or % of customers that ask to speak with management, or need to be referred elsewhere for answers.

Graph for Customer Satisfaction Ratio

Data for Customer Satisfaction Ratio

Dates	Weight	Min	Max	Value
06.04.2008	4	40	85	51,16
13.04.2008	4	40	85	69,43
20.04.2008	4	40	85	49,45
27.04.2008	4	40	85	49,585
04.05.2008	4	40	85	68,485
11.05.2008	4	40	85	56,965
18.05.2008	4	40	85	69,295
25.05.2008	4	40	85	73,435

Better education and Growth

Name

Start value

End value

Dynamic

Parent

Contains

Better education and Growth

41,91 %

43,3 %

+ 1,39%

Work Productivity Scorecard

Indicators

Implementation Speed

New Opportunities Ratio

Courses Efficiency

Description Here you will measure the improvement of your staff, and sustaining your company's ability to consistently evolve and change.

Graph for Better education and Growth

Data for Better education and Growth

Dates	Value	Weight
06.04.2008	41,91	2
13.04.2008	49,15	2
20.04.2008	37,35	2
27.04.2008	78,47	2
04.05.2008	35,84	2
11.05.2008	51,05	2
18.05.2008	64,76	2
25.05.2008	43,3	2

Implementation Speed

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Implementation Speed	7,076	2,939	-4,137	Score	Minimize	Better education and Growth

Description Cycle of implementation by the staff, after they have been educated; how fast are they applying what they've learned to take on new, and more challenging tasks.
Target description weeks

Graph for Implementation Speed

Data for Implementation Speed

Dates	Weight	Min	Max	Value
06.04.2008	4	1	8	7,076
13.04.2008	4	1	8	3,331
20.04.2008	4	1	8	5,459
27.04.2008	4	1	8	2,12
04.05.2008	4	1	8	5,823
11.05.2008	4	1	8	5,193
18.05.2008	4	1	8	2,848
25.05.2008	4	1	8	2,939

New Opportunities Ratio

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	New Opportunities Ratio	5,402	2,804	-2,598	Score	Maximize	Better education and Growth

Description Time saved/spent by high or low work productivity that can be used for further training or education.
Target description hours

Graph for New Opportunities Ratio

Data for New Opportunities Ratio

Dates	Weight	Min	Max	Value
06.04.2008	5	2	8	5,402
13.04.2008	5	2	8	4,1
20.04.2008	5	2	8	3,584
27.04.2008	5	2	8	6,398
04.05.2008	5	2	8	4,034
11.05.2008	5	2	8	6,182
18.05.2008	5	2	8	5,576
25.05.2008	5	2	8	2,804

Courses Efficiency

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Courses Efficiency	57,96	53,76	-4,2	%	Maximize	Better education and Growth

Description Numbers of courses offered by your company for further education vs. how many courses are actually implemented and taken by the staff.

Graph for Courses Efficiency

Data for Courses Efficiency

Dates	Weight	Min	Max	Value
06.04.2008	1	0	70	57,96
13.04.2008	1	0	70	34,79
20.04.2008	1	0	70	67,41
27.04.2008	1	0	70	57,54
04.05.2008	1	0	70	45,15
11.05.2008	1	0	70	1,12
18.05.2008	1	0	70	38,64
25.05.2008	1	0	70	53,76

Created by: AKS-Labs
Report created with Balanced Scorecard Designer at 29.04.2008 0:01:13