Public Sector Organization Scorecard

Report includes: 1 month(s) 49 day(s), from 30.09.2008 to 18.11.2008

	Name	Start value	End value	Dynamic	Contains
	Public Sector Organization Scorecard	44,11 %	60,33 %	+ 16,22 %	Financial Perspective (63,9%, 21,93%) Internal Processes Perspective (45,7%, 12,81%) Citizen Focus Perspective (72,6%, 5,94%) H.R. and Growth Perspective (51,2%, 26,5%)

Graph for Public Sector Organization Scorecard

Data for Public Sector Organization Scorecard

Financial Perspective

	Name	Start value	End value	Dynamic	Parent	Contains
	Financial Perspective	41,96 %	63,89 %	+ 21,93%	Public Sector Organization Scorecard	Indicators Fund Management Resource Allocation % increase in Return on Investment Resource Utilization *

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Data for Financial Perspective

Fund Management

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Fund Management	6,04	6,067	+ 0,027	Score	Maximize	Financial Perspective

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Data for Fund Management

Resource Allocation

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Resource Allocation	9,226	9,46	+ 0,234	Score	Maximize	Financial Perspective

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Data for Resource Allocation

% increase in Return on Investment

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% increase in Return on Investment	4,6	42	+ 37,4	%	Maximize	Financial Perspective

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Data for % increase in Return on Investment

Internal Processes Perspective

	Name	Start value	End value	Dynamic	Parent	Contains
	Internal Processes Perspective	32,93 %	45,74 %	+ 12,81%	Public Sector Organization Scorecard	Indicators Number of Streamlined Processes Number of Service Delivery Targets met Instances of Repeat Services Response Accuracy *

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Data for Internal Processes Perspective

Number of Streamlined Processes

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of Streamlined Processes	3,934	5,302	+ 1,368	#	Maximize	Internal Processes Perspective

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Data for Number of Streamlined Processes

Number of Service Delivery Targets met

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of Service Delivery Targets met	4,024	7,444	+ 3,42	Score	Maximize	Internal Processes Perspective

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Data for Number of Service Delivery Targets met

Instances of Repeat Services

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Instances of Repeat Services	8,524	7,813	-0,711	#	Minimize	Internal Processes Perspective

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Data for Instances of Repeat Services

Citizen Focus Perspective

	Name	Start value	End value	Dynamic	Parent	Contains
	Citizen Focus Perspective	66,65 %	72,59 %	+ 5,94%	Public Sector Organization Scorecard	Indicators People Access Critical Error Rate Service complaints Client Satisfaction Level *

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Data for Citizen Focus Perspective

People Access

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	People Access	6,643	7,876	+ 1,233	Score	Maximize	Citizen Focus Perspective

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Data for People Access

Critical Error Rate

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Critical Error Rate	12,775	2,975	-9,8	%	Minimize	Citizen Focus Perspective

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Data for Critical Error Rate

Service complaints

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Service complaints	7,27	16,77	+ 9,5	#	Minimize	Citizen Focus Perspective

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Data for Service complaints

H.R. and Growth Perspective

	Name	Start value	End value	Dynamic	Parent	Contains
	H.R. and Growth Perspective	24,69 %	51,19 %	+ 26,5%	Public Sector Organization Scorecard	Indicators % decrease in Staff Turnover Training Days per Member % increase in Training Budget % improvement in employment level *

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Data for H.R. and Growth Perspective

% decrease in Staff Turnover

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% decrease in Staff Turnover	50,48	97,2	+ 46,72	%	Maximize	H.R. and Growth Perspective

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Data for % decrease in Staff Turnover

Training Days per Member

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Training Days per Member	2,32	3,02	+ 0,7	days	Maximize	H.R. and Growth Perspective

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Data for Training Days per Member

% increase in Training Budget

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% increase in Training Budget	48,72	51,92	+ 3,2	%	Maximize	H.R. and Growth Perspective

Graph for % increase in Training Budget

Data for % increase in Training Budget

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