Sales Balanced Scorecard

Report includes: 1 month(s) 49 day(s), from 05.04.2008 to 24.05.2008

	Name	Start value	End value	Dynamic	Contains
	Sales Balanced Scorecard	54,58 %	39,88 %	-14,7 %	Sales effectiveness (Finance Projection) (51,4%, -4,38%) Sales Process (Internal processes) (45,7%, -9,52%) Coaching and training {Learning and growth projection} (15,1%, -42,22%) Customer relationships {Customers projection} (41,3%, -7,9%)

Graph for Sales Balanced Scorecard

Data for Sales Balanced Scorecard

Sales effectiveness (Finance Projection)

	Name	Start value	End value	Dynamic	Parent	Contains
	Sales effectiveness (Finance Projection)	55,82 %	51,44 %	-4,38%	Sales Balanced Scorecard	Indicators Cost of sale Sales per employee Sales per transaction Sales per “Space Unit” *

Graph for Sales effectiveness (Finance Projection)

Data for Sales effectiveness (Finance Projection)

Cost of sale

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Cost of sale	61,9	87,6	+ 25,7	%	Maximize	Sales effectiveness (Finance Projection)

Graph for Cost of sale

Data for Cost of sale

Sales per employee

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Sales per employee	79,5	53,8	-25,7	%	Maximize	Sales effectiveness (Finance Projection)

Graph for Sales per employee

Data for Sales per employee

Sales per transaction

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Sales per transaction	31,1	48,5	+ 17,4	%	Maximize	Sales effectiveness (Finance Projection)

Graph for Sales per transaction

Data for Sales per transaction

Sales Process (Internal processes)

	Name	Start value	End value	Dynamic	Parent	Contains
	Sales Process (Internal processes)	55,26 %	45,74 %	-9,52%	Sales Balanced Scorecard	Indicators Close ratio CRM usage Occupancy rate Leads segmentation *

Graph for Sales Process (Internal processes)

Data for Sales Process (Internal processes)

Close ratio

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Close ratio	85,5	48,4	-37,1	%	Maximize	Sales Process (Internal processes)

Graph for Close ratio

Data for Close ratio

CRM usage

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	CRM usage	42,9	43,3	+ 0,4	%	Maximize	Sales Process (Internal processes)

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Data for CRM usage

Occupancy rate

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Occupancy rate	21,3	44	+ 22,7	%	Maximize	Sales Process (Internal processes)

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Data for Occupancy rate

Coaching and training {Learning and growth projection}

	Name	Start value	End value	Dynamic	Parent	Contains
	Coaching and training {Learning and growth projection}	57,34 %	15,12 %	-42,22%	Sales Balanced Scorecard	Indicators Training and coaching Product and service related education Information flow efficiency

Graph for Coaching and training {Learning and growth projection}

Data for Coaching and training {Learning and growth projection}

Training and coaching

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Training and coaching	52,9	29,6	-23,3	%	Maximize	Coaching and training {Learning and growth projection}

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Data for Training and coaching

Product and service related education

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Product and service related education	68,1	3	-65,1	%	Maximize	Coaching and training {Learning and growth projection}

Graph for Product and service related education

Data for Product and service related education

Information flow efficiency

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Information flow efficiency	56,4	6,7	-49,7	%	Maximize	Coaching and training {Learning and growth projection}

Graph for Information flow efficiency

Data for Information flow efficiency

Customer relationships {Customers projection}

	Name	Start value	End value	Dynamic	Parent	Contains
	Customer relationships {Customers projection}	49,24 %	41,34 %	-7,9%	Sales Balanced Scorecard	Indicators Accuracy Customer satisfaction Customer segmentation

Graph for Customer relationships {Customers projection}

Data for Customer relationships {Customers projection}

Accuracy

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Accuracy	40,9	27,6	-13,3	%	Maximize	Customer relationships {Customers projection}

Graph for Accuracy

Data for Accuracy

Customer satisfaction

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Customer satisfaction	13,6	51,9	+ 38,3	%	Maximize	Customer relationships {Customers projection}

Graph for Customer satisfaction

Data for Customer satisfaction

Customer segmentation

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Customer segmentation	96	49,1	-46,9	%	Maximize	Customer relationships {Customers projection}

Graph for Customer segmentation

Data for Customer segmentation

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