Service Outsourcing Scorecard

Report includes: 1 month(s) 49 day(s), from 02.06.2008 to 21.07.2008

	Name	Start value	End value	Dynamic	Contains
	Service Outsourcing Scorecard	41,9 %	52,89 %	+ 10,99 %	Financial Perspective (49,1%, -2,95%) Customer Perspective (71,3%, 45,3%) Operations (36,5%, -10,13%) Education and Growth Perspective (64,7%, 29,29%)

Graph for Service Outsourcing Scorecard

Data for Service Outsourcing Scorecard

Financial Perspective

	Name	Start value	End value	Dynamic	Parent	Contains
	Financial Perspective	52,05 %	49,1 %	-2,95%	Service Outsourcing Scorecard	Indicators % increase in operating costs Accounts receivable % increase in revenues % increase in employee's remuneration *

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Data for Financial Perspective

% increase in operating costs

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% increase in operating costs	16,2	88	+ 71,8	%	Minimize	Financial Perspective

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Data for % increase in operating costs

Accounts receivable

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Accounts receivable	76,886	17,126	-59,76	days	Minimize	Financial Perspective

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Data for Accounts receivable

% increase in revenues

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% increase in revenues	80,6	136,8	+ 56,2	%	Maximize	Financial Perspective

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Data for % increase in revenues

Customer Perspective

	Name	Start value	End value	Dynamic	Parent	Contains
	Customer Perspective	26,03 %	71,33 %	+ 45,3%	Service Outsourcing Scorecard	Indicators Number of clients Privacy issues Number of outsourcing activities handled Integration capabilities *

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Data for Customer Perspective

Number of clients

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of clients	6,488	38,142	+ 31,65	#	Maximize	Customer Perspective

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Data for Number of clients

Privacy issues

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Privacy issues	1,086	0,384	-0,702	#	Minimize	Customer Perspective

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Data for Privacy issues

Number of outsourcing activities handled

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Number of outsourcing activities handled	1,621	3,07	+ 1,449	#	Maximize	Customer Perspective

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Data for Number of outsourcing activities handled

Operations

	Name	Start value	End value	Dynamic	Parent	Contains
	Operations	46,65 %	36,52 %	-10,13%	Service Outsourcing Scorecard	Indicators Average team size % of projects completed in time Accuracy of operations % of time allocated for Q.A. *

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Data for Operations

Average team size

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Average team size	11,8	8,54	-3,26	#	Maximize	Operations

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Data for Average team size

% of projects completed in time

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	% of projects completed in time	80,24	61	-19,24	%	Maximize	Operations

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Data for % of projects completed in time

Accuracy of operations

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Accuracy of operations	84,14	96,26	+ 12,12	%	Maximize	Operations

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Data for Accuracy of operations

Education and Growth Perspective

	Name	Start value	End value	Dynamic	Parent	Contains
	Education and Growth Perspective	35,42 %	64,71 %	+ 29,29%	Service Outsourcing Scorecard	Indicators Project related training programs Motivational programs Brainstroming sessions Number of group and team building activities *

Graph for Education and Growth Perspective

Data for Education and Growth Perspective

Project related training programs

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Project related training programs	1,999	7,102	+ 5,103	#	Maximize	Education and Growth Perspective

Graph for Project related training programs

Data for Project related training programs

Motivational programs

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Motivational programs	2,424	1,376	-1,048	#	Maximize	Education and Growth Perspective

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Data for Motivational programs

Brainstroming sessions

	Name	Start value	End value	Dynamic	Measure units	Optimization method	Parent
	Brainstroming sessions	6,301	8,425	+ 2,124	#	Maximize	Education and Growth Perspective

Graph for Brainstroming sessions

Data for Brainstroming sessions

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