This is a TQM Balanced Scorecard Report, it is one of reports that Balanced Scorecard Designer can generate for TQM scorecard. With this software you can also design your own KPIs, Balanced Scorecards and metrics.


TQM

Report includes: 1 month(s) 49 day(s), from 05.04.2008 to 24.05.2008

  Name Start value End value Dynamic Contains
Root TQM 47,42 % 41,94 % -5,48 %
Customer Perspective(23,2%, -10%Down)
Internal Process Perspective(38%, 14,6%Up)
External Process Perspective(63,5%, 15,04%Up)
Financial Perspective(37,3%, -21,92%Down)
Employee Perspective(48%, -6,88%Down)

Graph for TQM

Graph for TQM

Data for TQM

DatesValue
05.04.200847,42
12.04.200849,49
19.04.200848,29
26.04.200862,51
03.05.200846,76
10.05.200843,62
17.05.200841,89
24.05.200841,94

Customer Perspective

  Name Start value End value Dynamic Parent Contains
Root Customer Perspective 33,18 % 23,18 % -10% TQM
Indicators
Customer Satisfaction
On Time Delivery

Graph for Customer Perspective

Graph for Customer Perspective

Data for Customer Perspective

DatesValueWeight
05.04.200833,182
12.04.200846,662
19.04.200855,222
26.04.200848,922
03.05.200861,382
10.05.200811,762
17.05.200833,862
24.05.200823,182

Customer Satisfaction

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Customer Satisfaction 60,76 74,84 + 14,08 % Maximize Customer Perspective
Description The number of satisfied customers divided by the total number of surveyed customers, multiplied by 100

Graph for Customer Satisfaction

Graph for Customer Satisfaction

Data for Customer Satisfaction

DatesWeightMinMaxValue
05.04.200866010060,76
12.04.200866010072,6
19.04.200866010087,96
26.04.200866010066,88
03.05.200866010087,32
10.05.200866010064,32
17.05.200866010082,12
24.05.200866010074,84

On Time Delivery

  Name Start value End value Dynamic Measure units Optimization method Parent
Root On Time Delivery 92,04 60,92 -31,12 % Maximize Customer Perspective
Description The number of units delivered on time divided by the total number of units, multiplied by 100

Graph for On Time Delivery

Graph for On Time Delivery

Data for On Time Delivery

DatesWeightMinMaxValue
05.04.200846010092,04
12.04.200846010087,76
19.04.200846010073,28
26.04.200846010098,6
03.05.200846010080,4
10.05.200846010065,28
17.05.200846010060,68
24.05.200846010060,92

Internal Process Perspective

  Name Start value End value Dynamic Parent Contains
Root Internal Process Perspective 23,42 % 38,02 % + 14,6% TQM
Indicators
Cycle time
Lead Time
Rework Hours
Capacity *
* - Information for this metric is limited in sample report

Graph for Internal Process Perspective

Graph for Internal Process Perspective

Data for Internal Process Perspective

DatesValueWeight
05.04.200823,421
12.04.200856,471
19.04.200837,771
26.04.200857,81
03.05.200852,931
10.05.200872,051
17.05.200843,51
24.05.200838,021

Cycle time

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Cycle time 35,665 35,305 -0,36 Score Minimize Internal Process Perspective
Description The total elapsed time to move a unit of work from the beginning to the end of a physical process
Target description [Hours]

Graph for Cycle time

Graph for Cycle time

Data for Cycle time

DatesWeightMinMaxValue
05.04.20083254035,665
12.04.20083254032,125
19.04.20083254030,37
26.04.20083254031,81
03.05.20083254032,95
10.05.20083254025,03
17.05.20083254035,77
24.05.20083254035,305

Lead Time

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Lead Time 14,272 8,882 -5,39 Score Minimize Internal Process Perspective
Description The amount of time that is required to meet a customer request or demand.
Target description [Hours]

Graph for Lead Time

Graph for Lead Time

Data for Lead Time

DatesWeightMinMaxValue
05.04.2008281514,272
12.04.200828158,28
19.04.2008281514,153
26.04.200828158,826
03.05.2008281514,811
10.05.200828158,35
17.05.200828159,106
24.05.200828158,882

Rework Hours

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Rework Hours 42,57 30,12 -12,45 Score Maximize Internal Process Perspective
Description The number of working hours reserved for correcting defects.
Target description [Hours]

Graph for Rework Hours

Graph for Rework Hours

Data for Rework Hours

DatesWeightMinMaxValue
05.04.20082306042,57
12.04.20082306056,88
19.04.20082306043,2
26.04.20082306051,18
03.05.20082306052,02
10.05.20082306044,28
17.05.20082306030,21
24.05.20082306030,12

External Process Perspective

  Name Start value End value Dynamic Parent Contains
Root External Process Perspective 48,49 % 63,53 % + 15,04% TQM
Indicators
OnTime Supplies
OnTime Value Rate
Inbound freight costs
Optimal Mode selection *
* - Information for this metric is limited in sample report

Graph for External Process Perspective

Graph for External Process Perspective

Data for External Process Perspective

DatesValueWeight
05.04.200848,492
12.04.200840,972
19.04.200846,172
26.04.200865,392
03.05.200837,652
10.05.200833,672
17.05.200841,842
24.05.200863,532

OnTime Supplies

  Name Start value End value Dynamic Measure units Optimization method Parent
Root OnTime Supplies 79,525 86,575 + 7,05 % Maximize External Process Perspective
Description The amount of cases supplied OnTime divided by the amount of cases ordered, multiplied by 100

Graph for OnTime Supplies

Graph for OnTime Supplies

Data for OnTime Supplies

DatesWeightMinMaxValue
05.04.200837510079,525
12.04.200837510090,375
19.04.200837510085,7
26.04.200837510095,475
03.05.200837510079,35
10.05.200837510075,9
17.05.200837510087,55
24.05.200837510086,575

OnTime Value Rate

  Name Start value End value Dynamic Measure units Optimization method Parent
Root OnTime Value Rate 98,32 96,64 -1,68 % Maximize External Process Perspective
Description Value of cases supplied OnTime divided by the Total value of cases supplied, multiplied by 100

Graph for OnTime Value Rate

Graph for OnTime Value Rate

Data for OnTime Value Rate

DatesWeightMinMaxValue
05.04.200838010098,32
12.04.200838010083,48
19.04.200838010088,26
26.04.200838010090,2
03.05.200838010090,82
10.05.200838010097,74
17.05.200838010082,36
24.05.200838010096,64

Inbound freight costs

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Inbound freight costs 32,13 37,68 + 5,55 % Minimize External Process Perspective
Description The inbound freight costs divided by the total purchase dollars, multiplied by 100

Graph for Inbound freight costs

Graph for Inbound freight costs

Data for Inbound freight costs

DatesWeightMinMaxValue
05.04.20082154532,13
12.04.20082154526,04
19.04.20082154524,06
26.04.20082154520,67
03.05.20082154522,65
10.05.20082154539,36
17.05.20082154526,82
24.05.20082154537,68

Financial Perspective

  Name Start value End value Dynamic Parent Contains
Root Financial Perspective 59,26 % 37,34 % -21,92% TQM
Indicators
Cost of poor quality (COPQ)
Activity Based Costing (ABC)
Return on Investment
Market Share *
* - Information for this metric is limited in sample report

Graph for Financial Perspective

Graph for Financial Perspective

Data for Financial Perspective

DatesValueWeight
05.04.200859,263
12.04.200845,463
19.04.200854,283
26.04.200855,83
03.05.200844,623
10.05.200843,323
17.05.200825,963
24.05.200837,343

Cost of poor quality (COPQ)

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Cost of poor quality (COPQ) 22,84 36,32 + 13,48 Score Minimize Financial Perspective
Description The number of defects per period of time multiplied by the average unit cost to fix a defect (labour and materials)
Target description [USD*1000]

Graph for Cost of poor quality (COPQ)

Graph for Cost of poor quality (COPQ)

Data for Cost of poor quality (COPQ)

DatesWeightMinMaxValue
05.04.20084204022,84
12.04.20084204035,6
19.04.20084204029,72
26.04.20084204028,12
03.05.20084204026,82
10.05.20084204034,82
17.05.20084204038,46
24.05.20084204036,32

Activity Based Costing (ABC)

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Activity Based Costing (ABC) 22,78 19,05 -3,73 % Minimize Financial Perspective
Description Cost accounting that includes the costs of performing specific functions (processes, activities, tasks, etc.)
Target description [USD*1000]

Graph for Activity Based Costing (ABC)

Graph for Activity Based Costing (ABC)

Data for Activity Based Costing (ABC)

DatesWeightMinMaxValue
05.04.20082152522,78
12.04.20082152518,12
19.04.20082152524,17
26.04.20082152520,03
03.05.20082152523,68
10.05.20082152517,9
17.05.20082152522,8
24.05.20082152519,05

Return on Investment

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Return on Investment 137,67 105 -32,67 % Maximize Financial Perspective
Description Gain of an investment minus cost of investment divided by the cost of investment, multiplied by 100

Graph for Return on Investment

Graph for Return on Investment

Data for Return on Investment

DatesWeightMinMaxValue
05.04.2008260150137,67
12.04.2008260150109,68
19.04.2008260150129,66
26.04.2008260150144,42
03.05.200826015078
10.05.2008260150128,49
17.05.200826015088,26
24.05.2008260150105

Employee Perspective

  Name Start value End value Dynamic Parent Contains
Root Employee Perspective 54,84 % 47,96 % -6,88% TQM
Indicators
Number of Projects Completed
Employee Satisfaction

Graph for Employee Perspective

Graph for Employee Perspective

Data for Employee Perspective

DatesValueWeight
05.04.200854,842
12.04.200863,42
19.04.200839,742
26.04.200885,622
03.05.200841,382
10.05.200871,642
17.05.200873,042
24.05.200847,962

Number of Projects Completed

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Number of Projects Completed 86,62 78,46 -8,16 % Maximize Employee Perspective
Description The number of projects completed divided by the total number of projects, multiplied by 100

Graph for Number of Projects Completed

Graph for Number of Projects Completed

Data for Number of Projects Completed

DatesWeightMinMaxValue
05.04.200867010086,62
12.04.200867010089,38
19.04.200867010078,31
26.04.200867010094,63
03.05.200867010082,93
10.05.200867010099,7
17.05.200867010091,42
24.05.200867010078,46

Employee Satisfaction

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Employee Satisfaction 81,6 91,04 + 9,44 % Maximize Employee Perspective
Description The number of satisfied employees divided by the total number of surveyed employees, multiplied by 100

Graph for Employee Satisfaction

Graph for Employee Satisfaction

Data for Employee Satisfaction

DatesWeightMinMaxValue
05.04.200846010081,6
12.04.200846010084,64
19.04.200846010083,12
26.04.200846010096,36
03.05.200846010075,52
10.05.200846010072,24
17.05.200846010090,2
24.05.200846010091,04
Created by: AKS-Labs
Report created with Balanced Scorecard Designer at 28.04.2008 23:59:53

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