This is a Web Hosting Balanced Scorecard Report, it is one of reports that Balanced Scorecard Designer can generate for Web Hosting scorecard. With this software you can also design your own KPIs, Balanced Scorecards and metrics.


Web Hosting Scorecard

Report includes: 1 month(s) 49 day(s), from 11.10.2008 to 29.11.2008

  Name Start value End value Dynamic Contains
Root Web Hosting Scorecard 37,71 % 38,03 % + 0,32 %
Financial Perspective(50,5%, 21,29%Up)
Internal Processes Perspective(24,4%, -6,98%Down)
Customer Perspective(49,5%, -19,68%Down)
Growth Perspective(28,3%, -0,22%Down)

Graph for Web Hosting Scorecard

Graph for Web Hosting Scorecard

Data for Web Hosting Scorecard

DatesValue
11.10.200837,71
18.10.200849,54
25.10.200838,9
01.11.200849,86
08.11.200857,94
15.11.200834,84
22.11.200858,3
29.11.200838,03

Financial Perspective

  Name Start value End value Dynamic Parent Contains
Root Financial Perspective 29,2 % 50,49 % + 21,29% Web Hosting Scorecard
Indicators
Price for extra disk space
% decrease in refunds for not meeting SLAs (Service Level Agreements)
% increase in revenues
Web Hosting yearly charges *
* - Information for this metric is limited in sample report Description This is to keep operations alive by providing them enough financial fuel.

Graph for Financial Perspective

Graph for Financial Perspective

Data for Financial Perspective

DatesValueWeight
11.10.200829,23
18.10.200846,773
25.10.200843,213
01.11.200851,383
08.11.200856,383
15.11.200827,723
22.11.200870,483
29.11.200850,493

Price for extra disk space

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Price for extra disk space 32,27 5 -27,27 $ Maximize Financial Perspective
Description This is the amount charged to provide extra disk space of 500 MB.

Graph for Price for extra disk space

Graph for Price for extra disk space

Data for Price for extra disk space

DatesWeightMinMaxValue
11.10.2008355032,27
18.10.2008355027,365
25.10.2008355020,03
01.11.2008355030,875
08.11.200835508,33
15.11.2008355025,025
22.11.2008355043,97
29.11.200835505

% decrease in refunds for not meeting SLAs (Service Level Agreements)

  Name Start value End value Dynamic Measure units Optimization method Parent
Root % decrease in refunds for not meeting SLAs (Service Level Agreements) 1,59 13,77 + 12,18 % Maximize Financial Perspective
Description This indicates % decrease in refunds for not meeting Service Level Agreements over the last 3 years.

Graph for % decrease in refunds for not meeting SLAs (Service Level Agreements)

Graph for % decrease in refunds for not meeting SLAs (Service Level Agreements)

Data for % decrease in refunds for not meeting SLAs (Service Level Agreements)

DatesWeightMinMaxValue
11.10.200820301,59
18.10.2008203020,67
25.10.200820308,88
01.11.2008203015,15
08.11.2008203028,83
15.11.200820303,96
22.11.2008203028,2
29.11.2008203013,77

% increase in revenues

  Name Start value End value Dynamic Measure units Optimization method Parent
Root % increase in revenues 52,84 144,26 + 91,42 % Maximize Financial Perspective
Description It refers to % increase in revenues of the web hosting company over the last 1 year.

Graph for % increase in revenues

Graph for % increase in revenues

Data for % increase in revenues

DatesWeightMinMaxValue
11.10.200831015052,84
18.10.200831015060,68
25.10.2008310150113,18
01.11.200831015049,9
08.11.2008310150101,28
15.11.200831015034,78
22.11.200831015052,56
29.11.2008310150144,26

Internal Processes Perspective

  Name Start value End value Dynamic Parent Contains
Root Internal Processes Perspective 31,41 % 24,43 % -6,98% Web Hosting Scorecard
Indicators
Time taken to fix problems
Disk space
Bandwidth
Average time for provision *
* - Information for this metric is limited in sample report Description This perspective provides an overview of the internal processes of the web hosting company.

Graph for Internal Processes Perspective

Graph for Internal Processes Perspective

Data for Internal Processes Perspective

DatesValueWeight
11.10.200831,413
18.10.200846,183
25.10.200851,193
01.11.200848,13
08.11.200858,53
15.11.200850,853
22.11.200854,413
29.11.200824,433

Time taken to fix problems

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Time taken to fix problems 35,82375 18,777 -17,05 hours Minimize Internal Processes Perspective
Description This is the average time that goes between the occurrence of problem and its resolution.

Graph for Time taken to fix problems

Graph for Time taken to fix problems

Data for Time taken to fix problems

DatesWeightMinMaxValue
11.10.200820,254835,82375
18.10.200820,254821,40325
25.10.200820,25484,261
01.11.200820,254813,85875
08.11.200820,254836,8265
15.11.200820,254813,429
22.11.200820,254813,76325
29.11.200820,254818,777

Disk space

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Disk space 4774 932,5 -3841 MB Maximize Internal Processes Perspective
Description This is the storage space allocated to each client's website. The company should always be capable of expanding it, if need arises.

Graph for Disk space

Graph for Disk space

Data for Disk space

DatesWeightMinMaxValue
11.10.20083250100004774
18.10.20083250100009073,75
25.10.20083250100002083
01.11.20083250100001819,75
08.11.20083250100008118,25
15.11.20083250100001449,25
22.11.20083250100003691,75
29.11.2008325010000932,5

Bandwidth

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Bandwidth 14974 9606 -5368 MB Maximize Internal Processes Perspective
Description This measures the amount of traffic allowed to move to and from the website.

Graph for Bandwidth

Graph for Bandwidth

Data for Bandwidth

DatesWeightMinMaxValue
11.10.2008380003000014974
18.10.2008380003000013742
25.10.2008380003000023598
01.11.2008380003000028086
08.11.2008380003000018186
15.11.2008380003000025160
22.11.2008380003000029472
29.11.200838000300009606

Customer Perspective

  Name Start value End value Dynamic Parent Contains
Root Customer Perspective 69,15 % 49,47 % -19,68% Web Hosting Scorecard
Indicators
Number of supports
Downtime per week
Number of features for extra security
Types of web hosting services provided *
* - Information for this metric is limited in sample report Description This aspect is to obtain customers' view of the company.

Graph for Customer Perspective

Graph for Customer Perspective

Data for Customer Perspective

DatesValueWeight
11.10.200869,152
18.10.200851,52
25.10.200820,462
01.11.200841,622
08.11.200865,082
15.11.200827,512
22.11.200858,222
29.11.200849,472

Number of supports

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Number of supports 3,043 5,275 + 2,232 Score Maximize Customer Perspective
Description This is to enable efficient and fast communication of problems faced by customers. It may include options such as toll free numbers, help desk systems, on-line chats etc (on a scale of 1 to 10).

Graph for Number of supports

Graph for Number of supports

Data for Number of supports

DatesWeightMinMaxValue
11.10.200821103,043
18.10.200821104,429
25.10.200821102,656
01.11.200821107,309
08.11.200821107,957
15.11.200821106,715
22.11.200821101,801
29.11.200821105,275

Downtime per week

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Downtime per week 8,64 27,06 + 18,42 minutes Minimize Customer Perspective
Description This gives the time for which the websites the company hosts are 'down' in a week.

Graph for Downtime per week

Graph for Downtime per week

Data for Downtime per week

DatesWeightMinMaxValue
11.10.200830608,64
18.10.2008306019,92
25.10.2008306030,06
01.11.2008306043,56
08.11.2008306012,48
15.11.2008306056,16
22.11.200830605,94
29.11.2008306027,06

Number of features for extra security

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Number of features for extra security 7,084 2,611 -4,473 Score Maximize Customer Perspective
Description This includes the attributes like load balancing and automatic backups (on a scale of 1 to 10).

Graph for Number of features for extra security

Graph for Number of features for extra security

Data for Number of features for extra security

DatesWeightMinMaxValue
11.10.200821107,084
18.10.200821104,222
25.10.200821101,072
01.11.200821108,371
08.11.200821109,046
15.11.200821106,652
22.11.200821106,013
29.11.200821102,611

Growth Perspective

  Name Start value End value Dynamic Parent Contains
Root Growth Perspective 28,5 % 28,28 % -0,22% Web Hosting Scorecard
Indicators
% increase in number of PHP/CGI/AHP sites the company hosts
Number of add-on applications offered
% increase in disk space and bandwidth
Website success level *
* - Information for this metric is limited in sample report Description This helps the company in being on the same page as is the industry.

Graph for Growth Perspective

Graph for Growth Perspective

Data for Growth Perspective

DatesValueWeight
11.10.200828,52
18.10.200856,82
25.10.200832,422
01.11.200858,442
08.11.200852,32
15.11.200828,822
22.11.200845,942
29.11.200828,282

% increase in number of PHP/CGI/AHP sites the company hosts

  Name Start value End value Dynamic Measure units Optimization method Parent
Root % increase in number of PHP/CGI/AHP sites the company hosts 22,88 39,2 + 16,32 % Maximize Growth Perspective
Description It means % increase in number of PHP/CGI/AHP sites the company hosts over the last 6 months.

Graph for % increase in number of PHP/CGI/AHP sites the company hosts

Graph for % increase in number of PHP/CGI/AHP sites the company hosts

Data for % increase in number of PHP/CGI/AHP sites the company hosts

DatesWeightMinMaxValue
11.10.20083208022,88
18.10.20083208060,08
25.10.20083208037,64
01.11.20083208050,24
08.11.20083208042,98
15.11.20083208039,98
22.11.20083208033,26
29.11.20083208039,2

Number of add-on applications offered

  Name Start value End value Dynamic Measure units Optimization method Parent
Root Number of add-on applications offered 13,887 29,077 + 15,19 # Maximize Growth Perspective
Description It refers to number of add-on applications (e.g. Joomla, Drupal, etc.) offered by the web host companies.

Graph for Number of add-on applications offered

Graph for Number of add-on applications offered

Data for Number of add-on applications offered

DatesWeightMinMaxValue
11.10.2008215013,887
18.10.2008215011,192
25.10.2008215015,308
01.11.2008215042,944
08.11.2008215016,484
15.11.2008215035,349
22.11.2008215035,251
29.11.2008215029,077

% increase in disk space and bandwidth

  Name Start value End value Dynamic Measure units Optimization method Parent
Root % increase in disk space and bandwidth 10,3 3,1 -7,2 % Maximize Growth Perspective
Description It refers to % increase in disk space and bandwidth provided by the web hosting company ove the last 1 year.

Graph for % increase in disk space and bandwidth

Graph for % increase in disk space and bandwidth

Data for % increase in disk space and bandwidth

DatesWeightMinMaxValue
11.10.20082010010,3
18.10.20082010064,6
25.10.20082010045,9
01.11.20082010050,6
08.11.20082010033,7
15.11.2008201004,1
22.11.20082010052,4
29.11.2008201003,1
Created by: AKS-Labs
Report created with Balanced Scorecard Designer at 03.11.2008 21:26:57

Copyright © 2000-2012 AKS-Labs. All rights reserved.