Keep Track on Outsourced Services with This KPI Scorecard

Service Outsourcing Balanced Scorecard KPI - Balanced Scorecard metrics template example Service outsourcing companies provide quality service to other businesses in the fields like technology, knowledge, logistics, security, etc. Effective evaluation of these companies would be crucial to improve their performance.

KPIs can prove to be a useful tool to strategically analyze the service outsourcing companies from different aspects.KPIs in this context can be categorized in 4 major perspectives-financial perspective, customer perspective, operations and education and growth perspective.

Financial perspective includes KPIs like percentage increase in operating costs, percentage increase in revenues, accounts receivables and percentage increase in employee-s remuneration.

This provides a financial overview of the operations of the service outsourcing company.Customer perspective helps in specifying the perception of the customers about the outsourcing company.

It can be judged through KPIs such as number of clients, privacy issues, number of outsourcing activities handled and integration capabilities.Operations perspective provides an overview of outsourcing operations and includes measures to judge the efficiency of different operations.

It consists of KPIs like average team size, percentage of projects completed in time, accuracy of operations and percentage of time allocated for Q.A.Education and growth perspective takes into consideration the initiatives taken by the company to improve the efficiency of its employees.

It comprises of KPIs like project related training programs, motivational programs, brainstorming sessions and number of group and team building activities.

Download Trial Version of KPIsBuy Full Version of KPIs

Why do business professionals choose ready-to-use KPIs?

Read Why do business professionals choose ready-to-use KPIs? to find out the answers to these questions:

  • Can a business professional research KPIs on his own?
  • How do I avoid typical problems with KPIs?
  • Is ready-to-use KPI applicable in my niche?
  • Is KPIs' price affordable?
  • Can KPIs can be easily integrated in any business environment?
  • How can KPIs make the difference to the business?

What are the benefits of Service Outsourcing metric:

Get these KPIs

More ideas on using Service Outsourcing KPI

Services being intangible in nature ask for an effortful approach to be adopted to understand the principles that govern their 'revenue generating power'. Consequently, the field of service outsourcing is a highly qualitative field that compels the outsourcers to go for a similar study of operations involved. Only after detailed studies have been into the field that one should opt for the organization to which work has to be outsourced.

Further, the issue encountered is about evaluation of the 'outsourced task'. One can achieve this by using BSC (Balanced Scorecard) for this aim. This strategy was formulated in1990s by Norton and Kaplan when the 'incapability' of financial metrics got surfaced. This made it compelling enough to bring 'non-financial indicators' into the scenario, 'outsourcing service' in the present case.

By using the useful metrics for this objective, one can tread the 'calculative path' of outsourcing services carefully and beneficially.

To figure out the set of relevant and useful indicators, it is needed that one studies in detail the basics operating in the concerned field and area; 'service off-shoring' in this case. This will make it possible to come up with related set of KPIs (Key Performance Indicators) and put them under related categories to analyze 'off-shoring of services'.

More useful information for Outsourcing Evaluation

Service Outsourcing Evaluation Balanced Scoreboard Screenshots

The Balanced Scorecard (BSC) dashboard indicates performance within each perspective and the total performance of .

This is the actual scorecard with Service Outsourcing Measures and performance indicators.

Metrics for Outsourcing Evaluation

This is the actual scorecard with Service Outsourcing Measures and performance indicators. The performance indicators include: financial perspective, % increase in operating costs, accounts receivable, % increase in revenues, % increase in employee's remuneration, customer perspective, number of clients, privacy issues, number of outsourcing activities handled, integration capabilities, operations, average team size, % of projects completed in time, accuracy of operations, % of time allocated for q.a., education and growth perspective, project related training programs, motivational programs, brainstorming sessions, number of group and team building activities .

Download or purchase Service Outsourcing Evaluation Balanced Scoreboard

Download a trial version of Service Outsourcing Evaluation Balanced Scoreboard or purchase a full version online.

Best practice articles

All articles about measuring performance in Outsourcing.

10 Step KPI System on Amazon

10 Step KPI System Book

How is this book different from 796 other book titles about KPIs on Amazon?

"Before writing a single line, I formulated some guiding principles, one of them was: "If our clients ask, "How can I find a good KPI for..." - I want this book to provide a perfect answer."

Manage your KPIs, Strategy Maps, and Balanced Scorecards Online

Cloud-based Balanced Scorecard Software

The most shared articles on BSC Designer

Scorecard Templates for PowerPoint

FREE Graphical Balanced Scorecard (BSC) templates for your presentation

The most popular articles on BSC Designer

Copyright 2000-2017 AKS-Labs. All rights reserved.