Tasks Outsourcing Balanced Scorecard Metrics
Outsourcing basically means subcontracting a task or a process to a third party with a view to reduce costs and to concentrate only on the core activities of the business. It becomes extremely crucial that the outsourced tasks are to be evaluated and special attention is paid to areas which are lacking behind. KPIs are quantifiable measures to analyze the performance of outsourced tasks.
KPIs for evaluating outsourced tasks can be clustered in 4 perspectives-financial perspective, service quality, strategic perspective and operational efficiency.
Financial perspective analyzes the various cost and savings associated with outsourced tasks. It includes KPIs such as percentage savings in operating costs, percentage increase in revenues, percentage deviation from planned ROI and percentage savings in infrastructural costs.
Service quality perspective help in judging the quality of the outsourced tasks. It consists of KPIs like percentage of projects timely delivered, accuracy of tasks, privacy of tasks and documentation.
Strategic perspective includes KPIs like number of strategically aligned goals, number of competitive advantages derived, employees cooperation and number of non-core processes outsourced. This perspective indicates the long-term prospects achieved through outsourcing.
Operational efficiency comprise of KPIs such as continuous update, creative solutions, operational expertise and adaptability. It combines those KPIs which aids in evaluating the efficiency of outsourced tasks.
Tasks Outsourcing Metrics in Excel:
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More useful information for Outsourcing Evaluation:
- Related metrics and KPIs for: Product Outsourcing, Call Center Outsourcing, Service Outsourcing.
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- Outsourcing best practices articles:
KPI vs. Balanced Scorecard, Design Scorecard with BSC Designer, Performance and control problems in outsourced tasks, Performance and control problems in product production outsourcing, Performance and control problems in service outsourcing companies, Performance and control problems in call center outsourcing.
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How to measure Outsourcing performance with Tasks Outsourcing Scorecard for Excel
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Tasks Outsourcing Evaluation Balanced Scorecard Screenshots

Metrics for Outsourcing Evaluation. This is the actual scorecard with Tasks Outsourcing Performance Indicators and performance indicators.
The performance indicators include: tasks outsourcing,financial perspective,% savings in operating costs,% deviation from preset roi,% increase in profits,% savings in infrastructural costs,service quality,% of projects timely delivered.,accuracy of tasks,privacy of tasks,documentation,strategic perspective,number of strategically aligned goals,employees cooperation,number of competitive advantages derived,number of non-core processes outsourced,operational efficiency,continuous update,creative solutions,operational expertise,adaptability
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Some Balanced Scorecard help information that explains how to interpret scorecard.
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