VOIP Balanced Scorecard Metrics Template

• Online KPI Dashboard for management of KPIs

Notice from developers: the version of web-based KPI system is in development now. There are more types of strategy map supported - including snowflake, vertical and horizontal trees Cyclical Strategy Map: Classical Strategy Map: Check overview scorecard report sample. Check html scorecard report sample. Check metrics (diamond) report sample. Premium KPI Guide Letter - email letter subscription with guides, checklists, schemes, real-life examples. Guide from KPI design to implementation and analysis of results. Learn more about KPI Guide Letter. or free We share best "how-to" ideas: Subscribe to Balanced Scorecard ideas newsletter provided for free by authors of Strateg2Act web-site. You will have 1-2 emails every week with balanced scorecard ideas and tips.   Email:

• Download trial version of VOIP Measures. VOIP Estimation Balanced Scoreboard is distributed as an Excel file. Before purchase you can download a trial version of the scorecard. VOIP Estimation Balanced Scoreboard Excel file contains a dashboard (see screenshots below), help information section, Balanced Scorecard details.
• Purchase full version of VOIP Measures. Immediately after your order will be processed you will have a link to download Balanced Scorecard (BSC) Excel file and file in Balanced Scorecard Designer format.
• Use VOIP scorecard online with BSC Designer Online system. This SaaS solutions provides world-wide access to scorecards with any web-browser.
• It is necessary to start the design of KPIs with analysis of business problems, use Free SWOT Method Guide to perform this analysis. Check Balanced Scorecard Toolkit for scorecard designing instructions, download Key Risk Indicators (KRI) Toolkit for risk management.

Voice over Internet Protocol is a collective term used to signify a group of technologies engaged in transmission of communication signals over different IP networks like Internet and packet-switched networks.

The phenomenon is also referred to by names like ‘IP telephony’, ‘Internet telephony’, ‘broadband phone’, ‘broadband telephony’ etc.

The benefits include huge ‘cost advantages’ and ‘perfect connections’ along with many others.

The control of setting-up and tear-down acts related to calls in VoIP systems is made possible by session control protocols.

Owing to the benefits attached with this service, it has been embraced with open arms in consumer markets and corporate sectors.

However, the area is not completely devoid of its pitfalls. This is to say that the commonly recognized challenges of this subject are ‘maintaining the quality of service’ and ‘proneness to power failure’.

All these difficulties can be taken care of by structuring a Balanced Scorecard (BSC) for the purpose. One can put down the useful metrics on it and hand over the ‘monitoring and tracking ‘task to this collection of indicators. By regularly looking at the numbers, it is possible to make sure that resources are used to their fullest.

More useful information for Phone Evaluation:

• Related metrics and KPIs for: Customer Relationship, Call-Center, Help Desk, Interactive Voice Response, Customer Profitability, Customer Profiling, Customer Value, Customer Conversion, Customer Loyalty, Cell Phone, Internet Access.
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  Are you a specialist in Phone area? Be a partner for balanced scorecard software and info-products.

• Phone best practices articles: Helpdesk performance measurement, Metrics helps manage call-center, Best practices for call-center performance management, Cherished relationships, Measure customer relationship management performance, Recommended: Software solutions to manage call centers, Ticket System: online help desk software, Best Practices and case studies with Balanced Scorecard in Call Center, How to Design KPI All articles about measuring performance in Communications.
• Balanced Scorecard e-course. In this e-course you will learn more about Balanced Scorecard niche. We talk about Balanced Scorecard design and management issues.
• With BSC Designer user can generate strategy map for VOIP Measures. The map is a great way to visualize performance indicators and relationship between them.
• Balanced Scorecard toolkit. Is a whitepaper where you will learn more about mathematics that stands behind Balanced Scorecard, you will learn basic ideas that will help to design your own scorecard, develop and implement KPI in your business processes.
• Balanced Scorecard fact sheet. The collection of business facts and statistics on Balanced Scorecard.
• Recent posts in KPI forum: New homepage of BSC Designer - more information on KPIs, KPI Guide Letter: Todo- and Check- lists, no marketing hype, Use promotion scorecard for having marketing attempts
• BSC Designer. This metric was designed with Balanced Scorecard Designer. This is a great tool for scorecards or KPI building, performance measurement and information sharing.
• BSC Designer Online. If you don't want to download and install any software you can use web-based scorecard software, this scorecard can be imported into BSC Designer Online and you will have access to your data all over the World.
• Can you add value to VOIP KPI? Be a partner for balanced scorecard software and info-products.

Business Intelligence (BI) for Phone - measure performance with VOIP Scorecard for Excel

We have designed VOIP Balanced Scorecard (BSC) in MS Excel, so now you can measure and control your performance using this popular business tool. Download trial version right now.

Alignment with Balanced Scorecard and KPIs is a great way to control the performance of Phone.

In comparison to other business performance measure and control methods, alignment with KPI is much more easier to implement and use. Use VOIP scorecard to align business performance.

Why do I need these metrics?

MS Excel files that we distribute are a spreadsheets packed with metrics information and the performance calculation formulas.

It's a real-business information. We invested in research that involved experts from Phone Evaluation industry who elaborated and shared certain metrics. It's valuable, real-life experience which will help to improve the performance of your business.

• I'm sure you understand the importance of measuring and controlling business using correct metrics, so this small investment will return in a great increase in sales.

• To get a basic idea about what metrics to use. We learned a lot of business metrics and packed scorecard with the most successful.

• To have a sample excel file, which is easy to modify to fit your needs. All Excel formulas are available for copy and change.

• To start with measuring business performance. It's important to start with correct metrics, then you will be able to fulfill scorecard.

VOIP Estimation Balanced Scoreboard Screenshots

Metrics for Phone Evaluation. This is the actual scorecard with VOIP Measures and performance indicators. The performance indicators include: network quality perspective,connection success rate,reduction in connection delays,network efficiency ratio,call setup time,cost savings perspective,% reduction in phone costs,% reduction in bandwidth costs,% dip in personnel costs used for handling call operations,% rise in savings in infrastructure and maintenance redundancies,voip service efficiency perspective,% of calls with one or more dsq event,% of time segments when the call quality was inappropriate,% of calls with listening/conversational quality less than desired,security level score,customer service perspective,% reduction in network problems resolution time,number of associated features provided by the voip service provider,service access level,average service response time. These indicators can be converted from text into the visualized view with BSC Designer strategy map function. Right now you can download trial version of VOIP Measures or purchase full version of this Balanced Scorecard. Also, it is possible to import this scorecard into web-based balanced scorecard (BSC) software - BSC Designer Online, so it will be accessible to you and your employees with any web-browser.

Some Balanced Scorecard help information that explains how to interpret scorecard. What scores and weights can be changed.

Download or purchase VOIP Estimation Balanced Scoreboard