Word of Mouth Marketing Balanced Scorecard Metrics Template
WOMM is concerned with creating a positive buzz around an organization’ offering to be turned into monetary profits later. One can follow this process of ‘getting people talk about the product or service’ by banking upon a reliable set of indicators. For instance, the categories that can be used are- Reach Perspective, Internal Operations and Outcomes Perspective, Workforce Alignment and Evaluation and Capability Perspective.
The KPIs for increasing the access or reach of the offering include- ‘Number of marketing techniques utilized’, ‘number of networks the organization is part of’ and ‘number of areas looked after’.
Internal Operations and Outcomes can be assessed using the metrics such as- customers’ touch points status; WOMM’s contribution in the marketing mix; ROI jump due to WOMM and paying compensation of fine fraction.
Workforce Alignment is possible with ‘employee training’; ‘research team competence’; ‘participation fraction’ and ‘number of ideation sessions’.
Lastly, Evaluation and Capability Perspective can be attained via parameters like ‘number of WOM units’; ‘number of brand recommendation’; ‘strong recommendation gauging’ and ‘perception and depth gauging’.
Word of Mouth Marketing KPI in Excel:
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Word of Mouth Marketing Measures.
Word of Mouth Marketing Estimation Balanced Scorecard is distributed
as an Excel file. Before purchase you can download a
trial version of the scorecard.
Word of Mouth Marketing Estimation Balanced Scorecard Excel file
contains a dashboard (see screenshots below), help information
section, Balanced Scorecard details.
- Purchase full version of
Word of Mouth Marketing Measures. Immediately after your order will be processed you
will have a link to download Balanced Scorecard (BSC) Excel file and file
in
Balanced Scorecard Designer format.
- Use Word of Mouth Marketing scorecard online with BSC Designer Online system. This SaaS solutions provides world-wide access to scorecards with any web-browser.
- It is necessary to start the design of KPIs with analysis of business problems, use Free SWOT Method Guide to perform this analysis. Check Balanced Scorecard Toolkit for scorecard designing instructions,
download Key Risk Indicators (KRI) Toolkit for risk management.
More ideas on using Word of Mouth Marketing KPI: Word of mouth marketing can be taken as one of the most trusted means of marketing. This is because the listener gets to know the actual experience of the user. The authenticity of the information delivered intensifies even more as the person who divulges information is not in any way ‘influenced’ by the concerned company. This renders it the ‘much needed’ true and honest touch. Consequently, WOMM has been utilized by a number of organizations to gain the positive popularity. However, just like in any other process, an evaluation study of how successful the efforts have been is required. This can be done by using BSC (Balanced Scorecard) for the purpose; being the analysis of word of mouth advertising in this case. By collecting useful and relevant parameters to gauge the effectiveness of Marketing via word of mouth, one can have access to the ‘finding more routes to make it even more useful’. This strategy of marketing through word of mouth has always existed but owing to the ‘crude and raw approach’ adopted, it is often neglected by marketers. Moreover, managing the marketing by word of mouth is a difficult task, thereby creating hurdles in its usage. The problems can however be taken care of to some extent by having BSC in hand.
More useful information for Marketing Evaluation:
Business Intelligence (BI) for Marketing - measure performance with Word of Mouth Marketing Scorecard for Excel
We have designed Word of Mouth Marketing Balanced Scorecard (BSC) in MS
Excel, so now you can measure and control your performance using this popular
business tool. Download
trial
version right now.
Alignment with Balanced Scorecard and KPIs is a great way to control the performance of Marketing.
In comparison to other business performance measure and control methods, alignment with KPI is much more easier to implement and use.
Use Word of Mouth Marketing scorecard to align business performance.
Why do I need these metrics?
MS Excel files that we distribute are a
spreadsheets packed with metrics information and the performance
calculation formulas.
It's a real-business information. We
invested in research that involved experts from Marketing Estimation industry who elaborated and shared certain metrics.
It's valuable, real-life experience which will help to improve the performance of your business.
I'm sure you understand the importance of measuring and controlling business using correct metrics, so this small investment will return in a great increase in sales.
To get a basic idea about what metrics to use. We learned a lot of business metrics and packed scorecard with the most successful.
To have a sample excel file, which is easy to modify to fit your needs. All Excel formulas are available for copy and change.
To start with measuring business performance. It's important to start with correct metrics, then you will be able to fulfill scorecard.
Word of Mouth Marketing Estimation Balanced Scorecard Screenshots

Metrics for Marketing Evaluation. This is the actual scorecard with Word of Mouth Marketing Measures and performance indicators.
The performance indicators include: reach perspective,number of marketing techniques utilized,penetration level,number of networks the organization is part of,number of areas looked after,internal operations and outcomes perspective,customers touch points status,womms contribution in the marketing mix,roi jump due to womm,paying compensation or fine fraction,workforce alignment perspective,employees training,research team competence,participation fraction,number of ideation sessions,evaluation and capability perspective,number of wom units,number of brand recommendations,strong recommendation gauging,perception and depth gauging.
These indicators can be converted from text into the visualized view with BSC
Designer
strategy map function. Right now you can download trial version of Word of Mouth Marketing Measures or purchase full version of this Balanced Scorecard.
Also, it is possible to import this scorecard into web-based balanced scorecard (BSC) software - BSC Designer Online, so it will be accessible to you and your employees with any web-browser. |
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Some Balanced Scorecard help information that explains how to interpret scorecard.
What scores and weights can be changed. |
Download or purchase Word of Mouth Marketing Estimation Balanced ScorecardRight now you can download a trial version
of Word of Mouth Marketing Estimation Balanced Scorecard or purchase a
full version online. Also, if you are interested you can subscribe to our
e-course that helps a lot with Balanced Scorecard design.
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