Customer Service Balanced Scorecard Metrics Pack

Customer Service Metrics pack includes Call-Center and Help-Desk metric set.

The “Help-Desk” scorecard allows to measure and control performance of help-desk of any type, it might be email support system or online ticket system or off-line help desk.

The “Call Center” scorecard focuses primary on the problem of measuring and controlling of call center performance. Check more information on call-center performance management.

The pack includes 4 Customer Service metrics:

Price and ordering

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