Knowledge Management Metrics
Knowledge Management Balanced Scorecard Metrics Pack
The pack includes 6 Knowledge Management metrics:
- Content Management. Enterprise content management signifies a new world of technology that can be used to capture, store, preserve, and deliver the contents related to the organization and its processes. For its successful implementation, key performance indicators can be used as an accommodating method. In this respect, KPIs can be divided into following four broad perspectives: financial perspective; customer perspective; internal processes perspective; and education & growth perspective.
- Knowledge management. These days intellectual and knowledge based assets are widely used by the companies to create value. One of the most effective tools that are commonly used for this purpose is knowledge management. It is a set of practices used for identifying, creating, representing, and distributing relevant knowledge in the whole company. Successful implementation of these practices can be favoured by the use of key performance indicators. In this case, KPIs can be broadly arranged under four perspectives. These are: financial perspective; knowledge preservation perspective; knowledge creation perspective; and knowledge distribution perspective.
- Intellectual Capital. The Intellectual Capital BSC provides good navigational aids that clearly illustrate the current management position in all terms, not just financial. Intellectual Capital management allows the organization to move from collecting knowledge for "just in case" scenarios to having information which customers need ready to hand, and which they might need within a reasonable time.
- Data Records Management. Managing data is an essential prerequisite in any organization, owing to the potential it holds when it is properly organized. For these reasons, a quantified system to accomplish this is desired and KPI invariable come across as a preferred choice. The broad categories in which measures can be structured in a Balanced Scorecard are- Security, Quality, Efficiency and Implementation and Growth and Learning.
- Data Entry and Document Imaging. Issues of cost, quality and time are the areas which a Data Entry and Document Imaging Process is most concerned about. To effectively tackle all of these simultaneously requires a methodology that takes care of the three, in a balanced manner. This aim can be accomplished by structuring SMART (Specific, Measurable, Actionable, Relevant, Time-Bound) indicators on a BSC (Balanced Scorecard). Some of the perspectives that can be of help are- Financial Perspective, Efficiency Perspective, Data Configuration Perspective and Data Center Perspective.
- Data Integrity. Frequently, activities like translocation, storage, retrieval and filtering of data lead to variations in the ‘former’ and ‘latter’ versions. At times, even ‘seemingly minor’ changes in the data repositories can land an organization into troubles. This indicates that having the database ‘as such’ cannot be given a ‘backseat’ at any cost. Organizational management has to adopt a ‘forward-looking’ culture in this case. The perspectives that need to be covered here are- Data Loss Prevention Perspective, Technical Competence Assessment, Data Infrastructure Assessment and Failure Assessment.
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