Outsourcing Balanced Scorecard Metrics Pack
The pack includes 3 Outsourcing metrics:
- Tasks Outsourcing. Outsourcing is a strategic decision of a business and more important is that the outsourced tasks should be evaluated to know whether the tasks are being expectantly performed or not. KPIs can be used as effective measures to analyze the outsourced tasks of a business. KPIs can be strategically grouped in a balanced scorecard under 4 perspectives-financial perspective, service quality, strategic perspective and operational efficiency.
- Product Outsourcing. KPIs are one of the performance measurement and management tool used in a number of industries. Once framed in a systematic manner and categorized under suitable classes can do wonders to the organizational performance. Four directions in which performance can be known and improved in a product production outsourcing company are financial perspective, customer perspective, internal process perspective and continuous learning and training perspective.
- Service Outsourcing. Service outsourcing companies need to be evaluated on their operations to increase the efficiency of their working. This is required because several other organizations depend on them for getting their outsourced tasks done timely and also meeting certain quality standards. KPIs structured under four categories- Financial Perspective, Customer Perspective, Operations Perspective and Education and Growth Perspective help in establishing this.
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