Quality Balanced Scorecard Metrics Pack
The pack includes 4 Quality metrics:
- 6 Sigma Metrics. The Six Sigma metrics must be based on data that is sufficient, relevant, representative, contextual, and timely. The metrics based on incorrect data can lead the company management to bad assumptions and wrong conclusions. Metric must also be actionable and allow the management to assess current quality levels and determine whether or not those levels are acceptable.
- Continuous Improvement. Benchmarking has been used as a powerful methodology for continuous process improvement for over 50 years. It involves gathering and measuring metrics for key process activities, comparing them with those of best in class companies, identifying gaps, adopting best practices and putting strategies in place to close the gaps.
- TQM. For most organizations, establishing a Six Sigma program requires significant resources and produces considerable stress. The management can, however, integrate the Six Sigma program into the current Total Quality Management (TQM) efforts so that minimal disruption occurs in the organization.
- Quality Improvement. Quality Improvement is a never-ending approach. This calls for a similar technique to match its nature in terms of continuity. BSC can be employed to achieve this with indicators that can be measured, quantified and are apt in reflecting the progresses being made. In majority of the cases, the perspectives are the ones related to Quality Maintenance, Quality Ingredient, Internal Processes and Training and Continuous Learning. However, one should understand that this is a tailored solution and that there are chances that the measure that works for Industry leader may not go well with any other company.
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