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One of the issues that occupy a prominent place in Airline ticketing and reservation field is the 'pace' at which information flows from one point to another. This is because there has to be an absolute coordination between 'demand' and 'supply' of the product, viz. vacant seats.
Also, people booking the seats must be able to have access to the status of booking at any given time.
Drawing from this, one infers that automation of steps in airline ticketing is one way for achieving this in an accurate manner. At times, 'indicator approach' is followed that in turn is administered using the airline ticketing and reservation scorecard. This has made almost all the groups providing airline reservation services to go for 'click' model of operation. In this, one just needs to browse for some time on the online portal run by the organization and make decisions for plane reservation. This has definitely eased the job of airline ticket booking for both the carrier companies and boarders.
There are several booking agents that do the flight reservation on behalf of people interested in flying by charging some additional fee from them. The electronic reservation and ticketing system have done the much needed good to the airline industry.
This is the actual scorecard with Airline Ticketing and Reservation Performance Indicators and performance indicators. The performance indicators include: airline ticketing and reservation, financial perspective, % of domestic ticketing revenue, % refunded due to canceled tickets, compensation to ticket agent, ticket cancellation charges, customer perspective, refund period, reservation changing charges, charges for seat preference, lap-riding child-fare, tickets sold, percentage of tickets sold on airline's official website, percentage of tickets sold through travel agents, percentage of tickets sold on airport counter, percentage of tickets booked over telephone, internal processes, ticketing errors, customer care services, air ticketing training, data security measures implemented .
How is this book different from 796 other book titles about KPIs on Amazon?
"Before writing a single line, I formulated some guiding principles, one of them was: "If our clients ask, "How can I find a good KPI for..." - I want this book to provide a perfect answer."