Read Why do business professionals choose ready-to-use KPIs? to find out the answers to these questions:
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Dentistry is the science of treating various ailments related to teeth which include oral cavity diseases and people carrying out Dental Practice perform the job of helping others get rid of such issues. Like any other profession, this too demands its share of management. A dental practitioner can achieve this by taking help from balanced scorecard that has all the relevant and specific indicators listed on it under four categories (generally)-Financial, Internal Operations, Customer Service and Learning and Growth.
The metrics collected serve the purpose of following the movements and correcting them well in time as one can sense the rising of problem by looking at the extent of deviations of 'actual' values from 'target values'.
The dentists need to understand that their job profile requires an apt mix of talent and experience thereby calling for san honest approach for it.
One needs to get suitable approvals from authorities to initiate the profession. Also, one is to choose one of the dentistry specialities offered, some of which are 'dental anesthesiology', 'oral biology', 'forensic odontology', 'geriatric dentistry' and 'aviation dentistry'. Accordingly, one should gain expertise on the strategies and equipments that are utilized and work in the task.
This is the actual scorecard with Dental Practice Measures and performance indicators. The performance indicators include: financial perspective, practice accounts receivable, % increase in operating expenses, collection %, gross production, average production per patient, customer perspective, number of new patients, number of hygiene measures, number of customer complaints, average appointment time, internal processes perspective, cancellation %, average waiting time for patients, % of indirect treatments performed, clinician hours scheduled, operational efficiency perspective, case acceptance ratio, number of active patients, new patient conversion rate, patient re-appointment rate.
How is this book different from 796 other book titles about KPIs on Amazon?
"Before writing a single line, I formulated some guiding principles, one of them was: "If our clients ask, "How can I find a good KPI for..." - I want this book to provide a perfect answer."