Electricity Delivery Organizations works with an ultimate aim of development of supportive infrastructure to provide uninterrupted power supply at affordable rates. Increasing the reliability of customers regarding the operations by cutting down interruption incidences, minimizing congestion through proper management of electricity load are some of common tasks carryout by the electricity delivery company.With regard to this KPIs can be broadly arranged under four major perspectives- Reliability, Financial and Collection, Operations and Employee.Reliability Perspective talks about the operational reliability of the electricity delivery company. It caters to KPIs in the form of System Average Interruption Frequency Index (SAIFI), System Average Duration Frequency Index (SADFI), burning rate of public lighting and number of customer to whom sustained power interruptions have been totally eliminated.Financial and Collection Perspective takes into consideration KPIs such as % improvement in taken collection, % reduction in debts over 30 days, % reduction in unallocated transactions and % of revenues spent on advanced distribution automation technologies and electrical equipments.Operations Perspective provides an overview of the operations of the electricity delivery company. It includes KPIs like % increase in subsidized household electric connections, metering efficiency, % reduction in number of queries and complaints calls received and % household connections as compared to commercial connections.Employee Perspective comprises of KPIs such as lost time injury severity rate, lost time injury frequency rate, average training time per employee and number of health and safety meetings conducted.
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Organizations engaged in carrying out delivery of electricity form a concrete component of a nation's infrastructure. Therefore, their management has to be very near to being flawless and seamless as the growth of industrial sector depends largely on the availability of consistent power supply.
These need to confirm to a large number of rules and guidelines. Abiding by these gets much simplified to a substantial degree when a methodology like balanced scorecard is brought into use.
Aspects like 'finance', 'reliability', 'operations' and 'employees' can be brought together on this scorecard and calculated for future reference. This is possible by consulting the 'target values' after fixed intervals of time may be 3-4 months.
The high capital investment needed for power transmission is something to be monitored on continuous basis. Therefore, this strategy comes to lend a helping hand in the area of electricity deliverance as one can accurately keep a track of various events and happenings at the place. As a collective statement, the BSC approach helps in optimizing the organizational operations and creating conditions for effective electicity transmission.
This is the actual scorecard with Electricity Delivery Dashboard and performance indicators. The performance indicators include: reliability perspective, system average interruption frequency index (saifi), system average duration frequency index (sadfi), number of customer to whom sustained power interruptions have been totally eliminated, burning rate of public lighting, financial and collection perspective, % improvement in taken collection, % reduction in debts over 30 days, % reduction in unallocated transactions, % of revenues spent on advanced distribution automation technologies and electrical equipments, operational perspective, % increase in subsidized household electric connections, metering efficiency, % reduction in number of queries and complaints calls, % household connections as compared to commercial connections, employees perspective, lost time injury severity rate, lost time injury frequency rate, average training time per employee, number of health and safety meetings conducted.
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