The main goal of Emergency and Ambulance Service is to provide medical treatment to those who need urgent medical attendance in the emergency transportation vehicle itself and also helps in timely removal of the patient to the nearby clinic or hospital in case of critical injuries or illness.KPIs in this field can be categorized under four major areas- Vehicle and Fleet Management Perspective, Pre Hospital Medical Equipment Perspective, Operational Efficiency Perspective, and Support Centre and Service Reach Perspective.Vehicle and Fleet Management Perspective provides an overview of vehicles and medical staff included in the emergency service. It includes KPIs like number of ambulances, number of Rapid Response vehicles, % rise in Patient Transport Service (PTS) vehicles and % rise in number of medical rescuers/staff.Pre Hospital Medical Equipment Perspective talks about KPIs like % of vehicles equipped with basic medical amenities, % of Vehicles equipped with advanced equipment, average replacement time of equipment and % dip in number of medical equipment of which replacement is due.Operational Efficiency can be judged with KPIs in the form of Accident and Emergency (A&E) vehicles availability, Patient Transport Service (PTS) vehicles availability, % reduction in vehicle breakdowns, % dip in safety inspection slippages and competence level of medical staff.Support Centre and Service Reach Perspective takes into account KPIs like average call response time, % dip in abandoned/terminated calls, average time lag and hit rate.
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Emergency and Ambulance services have an essential trait of being fast in offering services in round the clock manner. So, the workforce has to be extremely efficient in the way they work as urgency is a characteristic feature of such a group.
They might be required to reach far-flung areas at a very short notice in vehicles that are well- equipped with all the medical facilities needed.
By structuring a balanced scorecard for this purpose, it is possible to follow the performance of staff members. This management idea has 'quantitative metrics' as its underlying principle. One can spot the factors that affect the performance of services being delivered and turn those into useful 'indicators and metrics'.
Doing such an act makes it possible to assess the growth and performance of emergency and ambulance staff members.
Further, by arranging the scorecards in a cascade fashion, one can identify the source and intensity of problem, at any time, when it comes to medical assistance.
It also makes possible to reach for the right piece of information and assemble those in an effective way to have useful results.
On the whole, effective management of the group of people involved in offering medical help to needy ones can be done in measurable way via the KPIs (Key Performance Indicators).
This is the actual scorecard with Emergency and Ambulance Dashboard and performance indicators. The performance indicators include: vehicle and fleet management perspective, number of ambulances, number of rapid response vehicles, % rise in patient transport service (pts) vehicles, % rise in number of medical rescuers/staff, pre hospital medical equipment perspective, % of vehicles equipped with basic medical amenities, % of vehicles equipped with advanced medical equipment, average replacement time of equipment, % dip in number of medical equipment of which replacement is due, operational efficiency perspective, accident and emergency (a&e) vehicles availability, patient transport service (pts) vehicles availability, % reduction in vehicle breakdowns, % dip in safety inspection slippages, competence level of medical staff, support centre and service reach perspective, average call response time, % dip in abandoned/terminated calls, average time lag, hit rate.
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