Read Why do business professionals choose ready-to-use KPIs? to find out the answers to these questions:
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Emergency and Ambulance services have an essential trait of being fast in offering services in round the clock manner. So, the workforce has to be extremely efficient in the way they work as urgency is a characteristic feature of such a group.
They might be required to reach far-flung areas at a very short notice in vehicles that are well- equipped with all the medical facilities needed.
By structuring a balanced scorecard for this purpose, it is possible to follow the performance of staff members. This management idea has 'quantitative metrics' as its underlying principle. One can spot the factors that affect the performance of services being delivered and turn those into useful 'indicators and metrics'.
Doing such an act makes it possible to assess the growth and performance of emergency and ambulance staff members.
Further, by arranging the scorecards in a cascade fashion, one can identify the source and intensity of problem, at any time, when it comes to medical assistance.
It also makes possible to reach for the right piece of information and assemble those in an effective way to have useful results.
On the whole, effective management of the group of people involved in offering medical help to needy ones can be done in measurable way via the KPIs (Key Performance Indicators).
This is the actual scorecard with Emergency and Ambulance Dashboard and performance indicators. The performance indicators include: vehicle and fleet management perspective, number of ambulances, number of rapid response vehicles, % rise in patient transport service (pts) vehicles, % rise in number of medical rescuers/staff, pre hospital medical equipment perspective, % of vehicles equipped with basic medical amenities, % of vehicles equipped with advanced medical equipment, average replacement time of equipment, % dip in number of medical equipment of which replacement is due, operational efficiency perspective, accident and emergency (a&e) vehicles availability, patient transport service (pts) vehicles availability, % reduction in vehicle breakdowns, % dip in safety inspection slippages, competence level of medical staff, support centre and service reach perspective, average call response time, % dip in abandoned/terminated calls, average time lag, hit rate.
How is this book different from 796 other book titles about KPIs on Amazon?
"Before writing a single line, I formulated some guiding principles, one of them was: "If our clients ask, "How can I find a good KPI for..." - I want this book to provide a perfect answer."